Wildlife Photography/Birdwatching
NABEEL ASAD ANSARI
Director At The Tern Travelers - An Outdoor Tour Specialist
Mumbai,MH
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in tourism industry. Offering 10-year background in increasing profits, reducing costs and transforming customer service standards through Service and persistence. Experienced in leading and supervising team of 20 employees.
Overview
5
5
Languages
4
4
Certifications
16
16
years of post-secondary education
10
10
years of professional experience
Work History
Startup Founder
The Tern Travellers
Mumbai, Maharashtra
04.2016 - Current
- Www.theterntravellers.co.in (Rated 4.6* on Google & 5* on Trip advisor)Tour operator of fixed departures, FITs & educational tours for schools & colleges across India.
- (Registered firm) Specialized expert in organizing & Conducting Scouts/Guides Camps, Outdoors Experiences, Trekking & hiking, Wildlife Outings.
- Designing, organizing & conducting group tours for wildlife and nature as fixed departures.
- Sales, operations & follow up for FIT queries.
- (Domestic & International) B2B tie ups with DMCs, hotel chains & Transport vendors.
- Accounting, Negotiating, Marketing, Sales & operations of each tour, packages & bookings, Ticketing & Visa.
- Organized annually 10 educations tours, 15 Group Tours & over 30 FIT bookings.
- Worked flexible hours; night, weekend, and holiday shifts.
- Conducted research, gathered information from multiple sources and presented results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed team communications and information for meetings.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled 50 calls per day to address customer inquiries and concerns.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Facilitated over INR2.5mn in annual business for 2+ years.
- Supported and supervised team of 4 sales & operations professionals.
- Furthered brand awareness through SEO and SMO.
- Directed technological improvements, reducing waste and business bottlenecks.
- Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
- Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
- Created and monitored digital promotional approaches to increase sales and profit levels 20%.
Senior Business Development Manager
Sapphire Global Tourism
Mumbai, Maharashtra
01.2016 - 03.2016
- Designing new itineraries for India, Dubai, Egypt, Turkey.
- Manage Sales for Outbound and Domestic Establishing tie ups with corporate, high end outlets in Mumbai and India in order to increase sales and visibility, Creating marketing policies and strategies, Dealing with vendors, suppliers, hoteliers for best rates.
- Following up sales and customer relationship management Creating and designing itineraries.
- Marketing Group departures handling FIT and customize tour handling.
- Developed and implemented favourable pricing structures balancing firm objectives against customer targets.
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Collaborated with company director to develop new strategies to capitalize on emerging customer and market trends.
- Created reports and presentations detailing business development activities.
- Managed over 20 sales calls per day.
Senior Product Manager
Odati Adventures
Mumbai, Maharashtra
06.2015 - 12.2015
- CTC: Rs.2.40 lac p.
- Designing new travel product: Designing itineraries, searching for new destinations, preparing costings, dealing with suppliers, Marketing (Social media, Search engine optimization) Dealing with corporate clients.
- Meeting clients for conversion, creating documents related to product (Russia, Srilanka, Nepal, Bhutan, Turkey) handling supplier chain, Creating flyers/brochures by use of Photoshop for online marketing, Speaking to customers (call, walk-in, email) Sales of products.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Senior Operations Executive & Tour Manager
Indian Journeys
Mumbai, Maharashtra
05.2013 - 05.2015
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Vendor & booking Management.
- Leading groups of 20-30 people on wildlife camps across India.
- Managing accounts and logistics on camp.( Transportation, accommodation and food) Handling any kind of grievances or complains of travelers and settle grievances.
- Coordination of all ground tour logistics before hand.
- Naturalist on field and on safaris.
- Mitigated financial discrepancies by efficiently managing budget and payroll operations.
- Increased company profits through performance optimization strategies and efficiency improvements.
Senior Program Coordinator
Keshav Srushti
Mumbai, Maharashtra
06.2010 - 04.2013
- Dealing with camp programs and coordinating.
- Conducting games, Nature trails at National park/Sanctuaries and activities on camps.
- Conduct presentations on topics of environment and wildlife.
- Dealing with clients, principals and corporate clients for better results, also dealing with tour operators and agents.
- Organized and managed program development from conception through successful execution.
- Developed proposals and operational plans within assigned area.
- Supervised 15 professional and administrative personnel.
- Provided ongoing direction and leadership for program operations.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
Education
MBA - Travel & Tourism
Kuoni Academy
Mumbai 03.2014 - 04.2016
IATA Consultant - Travel Management
International Air Transport Association
Mumbai 10.2014 - 01.2016
Bachelor of Commerce - Accounting And Business Management
Delhi Commercial University
Mumbai 09.2009 - 03.2012
Higher Secondary Certificate - Accounting And Finance
Bharda New High School & Junior College
Mumbai 08.2007 - 04.2009
Secondary School Certificate - High School Teaching
Bharda New High School
Mumbai 06.1998 - 04.2007
Skills
Negotiation
Business planning
Financial Management
Business administration
Staff Management
Budgeting
Business Development
Operations management
Written Communication
Interpersonal Communication
Customer acquisition
Additional Information
- Good communication skills.
- Interactive and effective leadership.
- Quick Learner and evolver.
- Quick decision making and resolutions.
- To get work done.
- Time management.
- Team management and leadership.
- Negotiating skills and power.
- Creating offbeat and interesting itineraries as it is a part of hobby.
- Good listener and instant solution.
- Excellent on presentations and public speaking skills.
- Planner and executor.
- Multi-tasking & adaptability skill.
KNOWLEDGE OF I.T:
MS -Word, Excel, Power point, Outlook, Google drive, Photoshop.
Date of Birth: 28th day of August' 1991
Nationality: Indian
Marital Status: Married
Accomplishments
- Supervised team of 20 staff members.
- Won 1st prize with the team for Destination presentation on Egypt and Kerala at the World Tourism week award function in college
- Awarded the Best Presenter for Tourism Week 2014
- Certified member of National Geographic Society
- Certified Scout Master (Wood Badge Holder) for 10+yrs.
- Certified First Aid Instructor.
- Professional Wildlife Naturalist, Mountaineer & Survival Instructor.
- Completed Professional certificate in Business Communication & Leadership skills in 2015.
- Completed 6 “NATIONAL GEOGRAPHIC CONSERVATION E-COURSES” with badges. (Introduction to Conservation, Prioritizing Species & Spaces and Ocean Challenges & Solutions, Understanding Illegal Wildlife Trade, Conservation Project Planning, Scientific Expeditions for Conservation)
Certification
Certified IATA consultant - 5 years
Interests
Outdoors (Trekking & Camping)
Reading
Painting
Meeting New People
Cricket, Volleyball, Football
Timeline
NATIONAL GEOGRAPHIC CONSERVATION E-COURSES
02-2020
Certified Destination expert for Italy, Australia, Yas Island, Abu Dhabi, Azerbaijan, Fiji, Kenya, New Zealand, Switzerland, Seychelles, South Korea, Egypt & Ukraine.
11-2019
Startup Founder
The Tern Travellers
04.2016 - Current
Certified IATA consultant - 5 years
01-2016
Senior Business Development Manager
Sapphire Global Tourism
01.2016 - 03.2016
Certified Galileo GDS - 6 years
08-2015
Senior Product Manager
Odati Adventures
06.2015 - 12.2015
IATA Consultant - Travel Management
International Air Transport Association
10.2014 - 01.2016
MBA - Travel & Tourism
Kuoni Academy
03.2014 - 04.2016
Senior Operations Executive & Tour Manager
Indian Journeys
05.2013 - 05.2015
Senior Program Coordinator
Keshav Srushti
06.2010 - 04.2013
Bachelor of Commerce - Accounting And Business Management
Delhi Commercial University
09.2009 - 03.2012
Higher Secondary Certificate - Accounting And Finance
Bharda New High School & Junior College
08.2007 - 04.2009
Secondary School Certificate - High School Teaching
Bharda New High School
06.1998 - 04.2007