Nabiha

• Led cross-functional team to develop a dental solutions product, ensuring the alignment of project outcomes with client requirements and objectives.
• Managed multiple projects simultaneously, assisted in developing and maintaining comprehensive project plans, schedules, and budgets, ensuring adherence to timelines and optimal resource utilization
• Acted as a liaison between external clients, internal leads, architects, QA, and Business Analysts to maintain clear communication and alignment on project objectives.
• Facilitated Agile ceremonies, including daily stand-ups, sprint retrospectives, sprint reviews, and backlog grooming to promote team collaboration and optimize task prioritization.
• Effectively managed project resources and budgets, ensuring optimal utilization, financial adherence, and successful project execution.
• Proactively identified potential risks and developed robust mitigation strategies to avoid disruptions in project progress.
• Monitored performance metrics such as cost, timelines, quality control, and customer satisfaction, delivering regular status updates to key stakeholders.
• Assigned and tracked project tasks, clearly defining responsibilities and ensuring adherence to deadlines and quality standards.
• Maintained diligent project documentation and provided regular status updates, ensuring transparency and informed decision-making.
• Coordinated closely with quality assurance teams to ensure that deliverables met client standards and quality benchmarks.
• Contributed to the development and implementation of project management best practices and participated in post-project reviews to drive continuous improvement initiatives.
• Managed multiple parallel tasks and projects efficiently, maintaining organization and focus.
• Issue Resolution: Assisted in resolving project-related issues and conflicts by proposing effective solutions and fostering a collaborative work environment.
• Dentistry Automation (October 2023 – Mar 2024) – Worked on dentistry automation for BPK Technologies' sister company for six months, and led a team of 10 members to develop a dental solutions product. Responsibilities aligned closely with those at BPK Technologies.

• Subject Matter Expert (SME) in Google Workspace solutions, providing technical assistance and guidance to the team on Google Workspace admin and billing-related issues.
• Managed and resolved client support requests, maintaining ticket queues and ensuring all issues were effectively prioritized, escalated, and resolved.
• Ensured CES, AHT, and utilization targets were met while managing customer interactions via chat and Salesforce.
• Troubleshot and resolved complex technical issues related to Google Workspace Admin Console such as Users, Groups, Organizational Units, Security, Devices, Billing, SAML/SSO, Audit logs, Data Migration, and more.
• Provided support for Google Workspace servicesincluding Gmail, Drive, Hangouts, Sheets, Slides, Meet, Voice, Sites, and Forms.
• Troubleshooting domain-related issues, such as domain verification, TXT/CNAME record updates, MX records, DNS troubleshooting, and domain alias/secondary domain management.
• Conducted user and account management, including creating, updating, and deleting users, suspending/restoring accounts, assigning admin roles and licenses, and managing organizational units and groups.
• Assisted with security configurations, including 2-Step Verification, password management, and account recovery.
• Supported email-related tasks such as setting up SPF/DKIM/DMARC, managing email aliases, POP/IMAP settings, and creating/modifying quarantines.
• Assisted in Google Drive and Docs management, including data recovery, shared drive permissions, membership management, and setting global file sharing policies.
• Facilitated data migration processes using tools like DMS, GWMME, and GWSMO, and backed up data with Data Export.
• Assisted with billing tasks including adding/removing payments, subscription management, additional storage purchases, and address updates.

• Collaborate with business users, product owners and team members to design and develop innovative solutions
• Ensured policies and procedures are being applied to meet the company's goals and objectives
• Assisted the Project Manager and Project Lead with his/her duties or duties as assigned to successfully complete the project
• Coordinated data entry, project activities, the delivery and completion of project reports and surveys
• Organising and attending stakeholder meetings, Organising project team meetings
• Conducting daily scrum meeting
• Delegating tasks to team members
• Ensuring deadlines are met
• Preparing presentations to update senior management on the project's progress and showcase the project's value
• Communicated effectively with clients, internal associates and departments
• Provided administrative and operational support for Project Managers
• Act as a bridge between employees and upper management
• Address employee concerns and conduct investigations when required
• Recorded client information into system database
• Act as the point of contact and Compiled project status from all responsible departments

• Listen to customer's queries and perform troubleshooting accordingly
• Troubleshooting system level issues, Laptop and desktop issues, including all the parts issue
• Creating cases for issues of laptop and desktops and replacing the parts, if damaged or not working
• Provide information to the customers about the products and services
• Maintaining AHT (Average Handle Time) less than 2mins for total calls per day
• Placing order for the Recovery CD by collecting the shipping address details from the customer
• Generating the lead for sales
• Achieve top rankings in monthly metrics, including call duration, number of calls per day and average handle time
• Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development
• HEWETT PACKARD

• Key member of the design and coding team
• Adept in analysing information system needs, evaluating end-user requirements, designing solutions
• Well versed with Android Application Development (Enterprise Mobility Solutions)
• Handling various technical aspects like coding of modules using the given design specifications, debugging and fixing the defects as well as analysing its root cause
• Practical experience with full life cycle of software development process and software testing methodology in software industry
• Proficiency in technical documentation, design, development and troubleshooting for Mobile Application Development (using via, Java, Android Applications, etc.)
• Ability to detect issues, research and report potential defects and verify the delivered fixes
• Understanding & mapping client's requirements / enhancements to the product, implementing solutions that effectively resolve problems or provide improvement
• Application: CarCare

Project Title: Life Gear

Life Gear is an android mobile application and a website. This application is mainly developed for searching jobs. The main purpose of the app is to find a job based on the skill set preference within a specified distance from a particular location. The main purpose of the website is to post job and record necessary candidate and client details.

Role:

· Developed an android mobile application and a website for searching jobs.

· Key member of the design and coding team.

· Test and repair any bugs found.