NABIL I JAMADAR
Service Desk Analyst
Belgaum
Summary
I am a dedicated Service Desk Analyst with a strong background in Technical Support and technical problem-solving. I have successfully handled various technical queries across different platforms and have received awards for excellent customer reviews. With good proficiency and handson experience with UI's like Salesforce, Siebel and Servicenow. I have a proven track record of enhancing customer service quality and training staff effectively.
Overview
4
4
years of professional experience
6
6
Languages
Work History
Administrator
Wipro
09.2025 - 01.2026
- Troubleshoot hardware, software, and network-related issues, providing timely and effective resolutions.
- Manage user accounts, including password resets, access provisioning, and remote desktop support.
- Log, categorize, prioritize, and escalate incidents to second- and third-line support teams when needed.
- Resolving issues pertaining to AD and O365 applications.
- Managed effectively close to 30 users per day, with a 70% FCR score.
- Maintain clear communication with users, delivering excellent customer service, and enhancing user satisfaction.
- Collaborate with cross-functional IT teams, while documenting solutions and updating knowledge bases in ServiceNow.
Senior Representative for HBB Tech support
VOIS
02.2024 - 12.2024
- Providing end-to-end resolution for queries related to home Internet (fiber).
- Troubleshooting on a real-time basis to provide service.
- Keeping track of customer needs and records to maintain healthy customer relations.
- Handled more than 40 calls a day, adhering to SLA, and meeting targets.
- Meeting targets and increasing sales.
- Increased resolution scores by handling users effectively over specified timelines.
- Actively taking initiatives to promote the brand and give excellent services.
- I have been the best candidate for three consecutive months for meeting targets, providing exceptional customer service, and receiving gratitude from several clients.
Advisor for AUS Care
Tech Mahindra Ltd.
11.2022 - 01.2024
- Handled all technical queries related to network issues.
- Made sure all customer service meets established standards.
- Creating a detailed customer care protocol to be followed by all customer care staff.
- Handled more than 50 calls per day.
- Analyzing customer data and communication to adjust the customer care strategy.
- Training customer care staff on customer service protocol.
- Hands-on experience with the Siebel Platform.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Pro Support Senior Executive
CONCENTRIX
02.2022 - 10.2022
- I worked as a Pro Support Senior Executive.
- Thorough experience with handling and resolving technical issues related to systems.
- Handled customers with hardware and software issues.
- Thorough experience with Salesforce CRM.
- Efficiently handled more than 15 technical calls a day.
- Received an award for meeting targets towards achieving good customer reviews.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Identified trends and assessed opportunities to improve processes and execution.
Education
Bachelor of Commerce - Business Accountancy
Asian International University
Manipur06-2025
Diploma in Mechanical Engg. - Mechanical Engineering
R N Shetty Polytechnic
Belgaum11-2018
SSLC (Class X) -
St. Mary's High School Camp Belgaum
Belgaum04-2013
Skills
Proficient in verbal expression
Flexible in various environments
Experienced in managing task priorities
Problem-solving analysis
Strategic task management
Insightful reporting capabilities
Administrative assistance
Organizational time strategies
Meticulous attention to detail
DECLARATION
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness Of the above-mentioned particulars.
Timeline
Administrator
Wipro
09.2025 - 01.2026
Senior Representative for HBB Tech support
VOIS
02.2024 - 12.2024
Advisor for AUS Care
Tech Mahindra Ltd.
11.2022 - 01.2024
Pro Support Senior Executive
CONCENTRIX
02.2022 - 10.2022
Bachelor of Commerce - Business Accountancy
Asian International University
Diploma in Mechanical Engg. - Mechanical Engineering
R N Shetty Polytechnic
SSLC (Class X) -
St. Mary's High School Camp Belgaum