Nabila Herekar
Customer Care and Business Development
Sawantwadi
Summary
Proven experience as customer care and telesales. Proven track record of successfully meeting sales quota preferably over the phone. Ability to learn about products and services. Outstanding negotiation skills with the ability to resolve issues and address complaints. Excellent knowledge of MS Word and MS Excel
Professional with strong background in customer care, marketing and sales, adept at driving impactful results. Skilled in conflict resolution, communication, and problem-solving, ensuring client satisfaction and retention. Focused on team collaboration and adaptable to changing needs, consistently delivering reliable outcomes in high-paced environment.
Overview
13
13
years of professional experience
4028
4028
years of post-secondary education
3
3
Languages
Work History
Customer Care Executive
HDFC BANK LTD
Sawantwadi
11.2023 - Current
- Efficiently managed teller counter operations, ensuring accurate and timely processing of customer transactions, including NEFT, RTGS, and other non-cash services.
Proactively promoted financial products and services, contributing to cross-selling efforts and enhancing customer value.
Streamlined day-to-day branch operations and prioritized tasks, enabling senior staff to focus on strategic activities, resulting in a 25% revenue increase.
Generated qualified sales leads by identifying customer needs and offering relevant banking solutions.
Maintained strong customer relationships by providing excellent service, resolving queries promptly, and ensuring high levels of satisfaction.
Handled account opening procedures, cheque clearances, passbook updates, and basic KYC verification, ensuring compliance with banking norms.
Supported cash management activities during high-volume periods, ensuring accurate reconciliation and minimizing errors.
Ensured timely and accurate end-of-day cash closures, maintaining proper balance records and adhering to audit and compliance standards.
Career Counselor
Varanium Software
Sawantwadi
03.2023 - 10.2023
- Maintained and updated HR and other persona-specific databases in standardized Excel formats.
- Coordinated with multiple companies to align candidate profiles with recruitment requirements.
- Conducted email verification processes to ensure data accuracy and communication efficiency.
- Organized and managed job fairs, including end-to-end operations and candidate engagement.
- Oversaw recruitment operations, including candidate shortlisting and communication workflows.
- Analyzed recruitment data to generate insights and support strategic decision-making.
- Led a team of 5–6 members responsible for profile screening, calling, and operations.
- Utilized free versions of tools like Lusha, ZoomInfo, and EasyLeadz for lead generation and database building.
Branch Head
WowKids
Sawantwadi
10.2019 - 02.2023
- Led the Admission Sales Department, managing enquiries and ensuring a smooth admissions process.
- Played a key role in strategic planning and execution for the launch of Stepping Stones Global School in Sawantwadi.
- Acted as the primary point of contact for parent and staff queries, collecting and analyzing feedback to support continuous improvement.
- Maintained proactive communication with parents/guardians regarding student performance, behavior, placements, and school programs.
- Coordinated dissemination of school updates through newsletters, email communication, phone calls, and parent-teacher meetings.
- Facilitated regular staff meetings to address academic and administrative matters.
- Reported critical updates and operational issues directly to the Principal for timely resolution.
Branch Co-Ordinator
WowKids
Sawantwadi
03.2017 - 09.2019
- Coordinated scheduling, maintained accurate records, and generated regular reports to support school operations.
- Contributed to the development and enhancement of the school curriculum in collaboration with academic teams.
- Led initiatives to improve educational quality, including introducing new guidelines and curriculum subjects.
- Recruited, trained, and mentored faculty and staff to uphold high teaching standards.
- Provided student counseling and support, addressing academic and personal challenges.
- Managed conflict resolution and addressed disciplinary or operational issues effectively.
Assistant Manager (Inbound and Outbound)
Kotak Mahindra Bank
Mumbai
09.2012 - 12.2013
- Managed a high volume of inbound phone calls with professionalism and efficiency.
- Generated and qualified sales leads through proactive outreach and customer engagement.
- Contacted potential and existing customers using pre-approved scripts to promote products and services.
- Addressed customer inquiries, provided detailed product information, and resolved concerns effectively.
- Assessed customer needs through targeted questioning to close sales opportunities.
- Directed qualified leads to the field sales team for further engagement and conversion.
- Accurately entered and updated customer information in the database and processed orders promptly.
- Maintained comprehensive records of customer interactions and managed account documentation.
- Handled customer complaints and grievances tactfully to protect and uphold the company’s reputation.
- Demonstrated a proactive approach to meet and exceed sales targets while ensuring customer satisfaction.
- Consistently went the “extra mile” to foster long-term customer relationships and support repeat business.
Demand Generation Executive
End to End Marketing Solutions Private Limited
Mumbai
04.2012 - 08.2012
- Managed and maintained comprehensive databases for marketing campaigns, client communications, and event logistics, ensuring data accuracy and accessibility.
- Led email marketing initiatives by creating targeted mailing lists, scheduling campaigns, and monitoring engagement metrics to drive participation and lead conversion.
- Coordinated end-to-end event operations, including maintaining master confirmation files, tracking attendee registrations, and managing on-site logistics to ensure seamless execution.
- Scheduled and tracked appointments for lead generation campaigns, monitored follow-ups, and maintained detailed records to support sales pipeline progression and closure tracking.
- Collaborated with cross-functional teams to understand client requirements, ensuring successful project implementation aligned with strategic goals and quality standards.
- Ensured timely communication and coordination across stakeholders to drive execution efficiency and client satisfaction throughout project lifecycles.
Education
B.com -
Mumbai University
India 04.2001 - 03.2012
HSC -
Maharashtra Board
IndiaSSC -
Maharashtra Board
IndiaSkills
Customer Relationship Management (CRM)
Customer support and Finance
Telesales
Business Management
Escalation management
Excellent problem-solving skills
Analytical thinking
Managing operations and efficiency
Personal Information
- Date of Birth: 03/20/91
- Gender: Female
- Marital Status: Married
Timeline
Customer Care Executive
HDFC BANK LTD
11.2023 - Current
Career Counselor
Varanium Software
03.2023 - 10.2023
Branch Head
WowKids
10.2019 - 02.2023
Branch Co-Ordinator
WowKids
03.2017 - 09.2019
Assistant Manager (Inbound and Outbound)
Kotak Mahindra Bank
09.2012 - 12.2013
Demand Generation Executive
End to End Marketing Solutions Private Limited
04.2012 - 08.2012
B.com -
Mumbai University
04.2001 - 03.2012
HSC -
Maharashtra Board
SSC -
Maharashtra Board