Nabila Patrawala
Mumbai
Summary
Logical professional with 9.5 years of experience delivering customized analytical solutions to boost business operations. Proven track record in implementing new policies and procedures resulting in increased efficiency, reduced errors, and improved quality control. Highly emphasized on project management activities.
Overview
10
10
years of professional experience
Work History
Analyst POP - Patient Oriented Program
Novartis Healthcare Pvt. Ltd.
Hyderabad
07.2021 - Current
- Ensure accountability and compliance with POP processes.
- Assess the Market Research Programs and ensure the implementation/execution of POP process according to SOPs and policies.
- Follow Market Research Framework and guidelines.
- Monitors and manages third-party vendors' proactive recommendations.
- Ensure full quality standards in the areas of POPs onboarding, training, and handover responsibilities.
- Quality: Ensure implementation of all Novartis internal procedures for Adverse Events and Technical Complaints reporting.
- Ensure POP handovers and document handover.
- Coordinate for PO/SOW, PV agreement, SQA, AE training records for the Program.
- Responsible to provide update of POP activities to the stakeholder.
- Maintain documentation for all POP-related activities in the POP repository.
- Reporting deviations and getting the POP champion and QAs review prior to submitting in 1QEM system.
- Project Management.
Assistant Manager - Operations
RxPONT India Pvt. Ltd.
Mumbai
09.2017 - 07.2021
- Assist the Operations Manager in overseeing day-to-day operations of the organization.
- Ensure operational efficiency and adherence to company policies and procedures.
- Support HR and Operational Manager in recruitment and onboarding of new associates within the organization.
- Collaborate and meeting with different clients to present monthly performance and budget graphs on Patient Support Programs and Patient Access Programs.
- Implement process improvements to enhance operational efficiency.
- Ensure compliance with safety and regulatory standards.
- Conducting internal quality audits to ensure 100% compliance on patient documentations.
Sr. Patient Care Executive
Health Care At Home
Navi Mumbai
01.2015 - 08.2017
- Managed patient care activities to ensure quality healthcare services.
- Ensured compliance with all applicable laws and regulations related to patient care practices.
- Assisted patients/caregivers telephonically to avail free medicines by enrolling them into Patient Support Programs.
- Counseling patients on their disease management, lifestyle, diet, and treatment.
- Maintained patient records and files in a safe and manageable system.
- Adverse Event reporting to Pharmacovigilance department.
Education
Master of Science - Microbiology
University of Pune
Pune10-2014
Bachelor of Science - Microbiology
University of Mumbai
Mumbai03-2011
Skills
- System Analysis
- Stakeholder Management
- Vendor Management
- KPI analysis
- Documentation And Reporting
- Analytical Thinking
- Cross Functional Collaboration
- Audit Support
Timeline
Analyst POP - Patient Oriented Program
Novartis Healthcare Pvt. Ltd.
07.2021 - Current
Assistant Manager - Operations
RxPONT India Pvt. Ltd.
09.2017 - 07.2021
Sr. Patient Care Executive
Health Care At Home
01.2015 - 08.2017
Master of Science - Microbiology
University of Pune
Bachelor of Science - Microbiology
University of Mumbai
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