K Nabin Kumar Rao
Hyderabad
Summary
As a skilled ServiceNow Technical Consultant, my objective is to leverage my extensive expertise to enhance the efficiency and effectiveness of organizations. With my 4+ years of knowledge on the ServiceNow platform, I aim to provide top-notch solutions that meet the unique needs of clients. I am committed to delivering high-quality services that drive continuous improvement while ensuring customer satisfaction.
Skills
- ServiceNow IT Service Management
- ServiceNow System Administrator
- ServiceNow Implementation
- Client Interaction
- ServiceNow expertise
- Technical proficiency
- Business acumen
- Analytical thinking
- Problem-solving abilities
Overview
9
9
years of professional experience
Certification
- ServiceNow IT Service Management (CIS- ITSM)
- ServiceNow Certified System Administrator (CSA)
Work History
ServiceNow Technical Consultant
CDI Technology Solution Private Limited
Hyderabad
04.2021 - Current
- Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes.
- Had done customizations to ServiceNow modules such as Service Management, Change Management, Incident Management, Asset Management, Problem Management, Knowledge Management, Event Management, and Service Request Management/Service Catalog.
- Worked on projects based on Customer Service Management, IT Service Management, Human Resource Service Delivery application and Agent workspace module.
- Worked on ServiceNow scripts such as UI Policies, UI Actions, Business Rules, Client Scripts, Script Include, Data Policies.
- Used Workflow editor and Flow designer to design workflow/ flows of various modules and for triggering of various events and notifications.
- Worked on Instance Upgrade activities.
- Setting up and creating Service Catalog using Workflows and Record Producers.
- Worked on Access Controls.
- Worked on generating customized reports, inbound Email Actions and Scheduled Jobs.
- Regular interaction with client for requirements clarification – pre and post deployment review meetings.
Team Leader – Customer Service
Knoah Solutions Pvt LTD
Hyderabad
02.2015 - 04.2021
- Led and coached a team of 10 customer service representatives to consistently achieve a 95% or above customer satisfaction rating over a 2-year period.
- Worked on ServiceNow tickets and Servicenow Helpdesk with IT team for 3+ years.
- Collaborated with cross-functional teams to streamline processes and reduce customer wait times by 30%, resulting in a more efficient and effective customer servicenow experience
- Played a key role in developing and implementing a new training program for new hires, resulting in a 20% decrease in employee turnover and an increase in productivity
- Conducted regular performance evaluations and provided ongoing feedback and support to team members, resulting in a 15% increase in individual and team productivity.
Education
Bachelor of Technology - Computer Science
KnoahJawaharlal Nehru Technological University
Hyderabad09.2014
Hobbies and Interests
- Exploring distant lands
- Capturing moments
- Food enthusiast
Similar Profiles
Sushmita GhigeSushmita Ghige
Medial Data Analyst at Cognizant technology Solution India Private LimitedMedial Data Analyst at Cognizant technology Solution India Private Limited
Shahrukh KhanShahrukh Khan
Assistant Manager (TL) at Blitzscale Technology Solution Private LimitedAssistant Manager (TL) at Blitzscale Technology Solution Private Limited
B. Bala RajaB. Bala Raja
Digital Marketing Manager at CAMP Systems (CORRIDOR Aviation Service Software)Digital Marketing Manager at CAMP Systems (CORRIDOR Aviation Service Software)