NADEEM AHMAD
Transport & Logistics
Sahibabad,Ghaziabad
Work Preference
Summary
Experienced Employee Transport Manager with over 15 years in transport and logistics management, specializing in employee transportation operations, vendor management, route optimization, safety compliance, and team leadership. Proven track record of managing large-scale transport operations for 10,000+ users across multiple locations, ensuring safe, efficient, and cost-effective services. skilled in stakeholder engagement, incident management, and continuous process improvement.
Overview
15
15
years of professional experience
5
5
Certificates
Work History
Transport and Logistics
Mercer Consulting India Pvt Ltd
11.2012 - Current
- Associated with Mercer Consulting India Pvt Ltd for 12 years. Initially, I was with CBRE as a Helpdesk Excecutive November 12, 2012 and later than got 2 promotions and Sr. Executive and Team Leader . From January 1, 2022, onwards, I transitioned to JLL and continue working within the same organization as an Assistant Manager.
- Ensuring daily pickup & drop & movement process around 10000+ users in 590+ Vehicles with 5 respective locations including NCR and West region.
- Handling all internal & external customers’ escalation/query through E-mail, telephone & Meeting. Handling approx. 100 Emails in day.
- Successfully implementing the Routematic app in the NCR and West regions for ETS has enhanced the quality of rides, ensuring better comfort and convenience for users.
- Successfully managed multiple events by following structured processes, and we've also excelled in coordinating mega events, Annual events seamlessly.
- Role and Responsibilities
- Will be responsible for connecting with the business and understanding their concern, have it documented and follow up on any open points to closure. Following up on Critical FCRs, women employee concerns, poor feedback from application and have it addressed and documented. Preparing and maintaining reports and sharing with leads from time to time. Connect with business and maintain good rapport. Preparing presentations and conducting training sessions for the ops team.
- Team/Facility Management –
- Leading a team of 25+ that includes Executive/Tracker/Helpdesk/Sr. Executive. Operating 24
- 7
- 365 & providing a cutting-edge support to the facility with overall employee’s strength of 10000 + Colleagues at PAN India locations.
- Vendor Management –
- Conducting Weekly Training for all the Drivers and Security.
- Monthly Meeting with all Transport/Cafeteria Vendors.
- Regular contacts with suppliers to procure materials for organization as per business requirement.
- Connects –
- Preparing schedules for supplier connects.
- Preparing MOM with Ops team and publishing it with the businesses
- Identifying the business leaders (Sr Managers & Leaders) Meeting with business heads.
- Connects with Business – Monthly
- Connects with Transport SPOC – Monthly
- Connects with Routematic Team – Quarterly
- Taking care of NHO – Monthly
- MOM of the Session
- Sharing the discussion points with the leads post meeting
- Discussion with the Ops team about the MOM points
- Tracking and following up on the open MOM points and ensure closing it within the stipulated timelines.
- FCR review and Issue escalations – closure:
- Ensuring the FCR’s are resolved appropriately by the team and closed within TAT
- Involving in cases related to female employee safety issues.
- Helping Ops team in resolving FCR’s and transport issues
- Review FCR closure responses
- Meeting employees / Managers / HR to resolve issues if needed.
- Accident / Incident – report handling:
- Analyzing the incidents and ensuring safety of employees on any incident (case to case)
- Helping the operations team in drafting the incident reports
- Detailed updates to be shared with the businesses and the HR group on any major incident.
- Soft skills training:
- Maintaining a calendar for monthly Saturday training sessions
- Conducting training for Ops team on Soft Skills, Email & Telephone etiquettes, behavioral skills, etc.
Helpdesk Executive
HSBC Gurgaon
05.2012 - 11.2012
- Worked with HSBC on the payroll of Randstad for Five months as Helpdesk Executive, had the same profile as American Express.
Helpdesk Executive
American Express Campus
08.2010 - 05.2012
- Worked with American Express Pvt Ltd on payroll of Team Lease as a Helpdesk executive from Aug 26, 2010, TO 25th May 2012 to ensure a safe & hygienic transport facility.
- Ensuring daily pick up, drop & movement process 4200 users in 410 vehicles.
- Handling all relevant internal & external customer’s escalation/query through e-mail, telephone & Handling approx. 60 mails, 150 calls per day.
Education
Graduation (B.A PASS) -
Delhi University
Delhi01.2007
12th - undefined
C.B.S.E DELHI
Delhi01.2004
10th - undefined
C.B.S.E DELHI
Delhi01.2002
Skills
Proficient in MS Word, Excel, and PowerPoint
Accomplishments
- Within 10-years tenure, Got five-time recognition awards from Client as a best performance of the year.
- 2014 – Best Performance of the Year in Noida
- 2015 – Best Performance of the Year in Noida
- 2016 - Best Performance of the Year in Gurgaon
- 2019 - Best Performance of the Year in Gurgaon
- 2022 - Best Performance of the Year for NCR location.
Timeline
Recieved Award for supporting the business in COVID
02-2022
Recieved Award for routematic implimentation
03-2019
Best Performer of the year for Gurgaon location
07-2016
Best Performer of the year for Noida location
10-2015
Best Performer of the year for Noida location
05-2014
Transport and Logistics
Mercer Consulting India Pvt Ltd
11.2012 - Current
Helpdesk Executive
HSBC Gurgaon
05.2012 - 11.2012
Helpdesk Executive
American Express Campus
08.2010 - 05.2012
12th - undefined
C.B.S.E DELHI
10th - undefined
C.B.S.E DELHI
Graduation (B.A PASS) -
Delhi University
Promotions
- Senior executive in Jan-2017
- Team Leader in Jan-2019
- Assistant Manager in January 2022.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
STRENGTH
- Quick learning, written and oral communication skills, accepting challenge job and committed to growth.
- Excellent verbal, written & e-mail communication.
- Apart from all above POSITIVE APPROACH & LOGIC are my key strength/power
Interests
Playing and Watching Cricket
Listening Music
Travel
Certification
Best Performer of the year for Noida location
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Software
Routematic application