NADEEM AKHTAR
MAPUSA, NORTH GOA
Summary
Results-driven IT Manager known for productivity and efficient task completion. Possess specialized skills in network security, cloud computing, and project management. Excel in leadership, problem-solving, and communication, ensuring team cohesion and effective stakeholder engagement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Manager
Oralia Resort Pvt Ltd
Ashvem North Goa
01.2024 - Current
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Managed the installation, configuration, maintenance, and troubleshooting of hotel network systems.
- Created detailed documentation for PMS, POS Systems, office software, hardware, guest authentications, and network configurations.
- Monitored system performance and identified areas for improvement.
- Provided technical support to end users on a variety of issues.
- Trained staff members on various aspects of computer usage and Win-cloud software applications.
IT Manager
COUNTO AUTOMOBILES PVT LTD (HYUNDAI)
Porvorim North Goa
12.2022 - 09.2023
- Monitored system performance to ensure proper operation and security of the network.
- Troubleshot and resolved server hardware and software issues.
- Performed daily backups of critical data files.
- Monitored network traffic for malicious activities and unauthorized access attempts.
- Analyzed log files from firewalls, intrusion detection systems, and other security devices.
- Maintained active directory user accounts, groups and security policies.
- Provided technical support for Windows desktop users.
- Managed network services such as DHCP, DNS, WINS, EWA, NDMS, EVA, WIS, ASRA, EPC, TIPS, and eDealer.
- Monitored and optimized database performance using indexes, stored procedures, triggers, and other techniques.
Assistant IT Manager
AMRITARA AURA HOTEL & SPA RETREAT
Mandrem North Goa
12.2021 - 12.2022
- Maintained IT inventory of supplies, tools, and equipment in order to ensure adequate stock levels for repairs.
- Coordinated with other departments to ensure efficient functioning of the hotel PMS operations.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Created detailed documentation of all configurations, processes and procedures related to the network environment.
- Installed, configured and maintained Windows Server 2008, 2012, 2016 Operating Systems.
- Maintained security and ensured compliance with applicable standards and regulations.
IT Manager
LA ALPHONSO MARINA RESORT & SPA
Morjim North Goa
10.2019 - 04.2021
- Maintained knowledge of advances in information technology systems and hotel applications.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Monitored system performance and identified areas for improvement.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Recruited, trained and supervised IT department staff.
- Managed backup, user account and helpdesk systems.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
SITE ENGINEER L2 & L3 (GOVERNMENT MSTD PROJECT)
TERA SOFTWARE PRIVATE LIMITED
Malegaon Maharashtra
11.2012 - 04.2015
- Provided remote and on-site technical support for client desktop hardware, software and network connectivity issues.
- Installed and configured computer hardware, operating systems, applications and networks.
- Resolved escalated customer service inquiries related to desktop equipment.
- Monitored system performance metrics to ensure proper functioning of the IT infrastructure.
- Troubleshot complex technical problems with desktops, laptops, printers and peripherals.
- Configured network settings such as IP addresses, DNS servers on desktops.
- Assisted in troubleshooting LAN and WAN connection issues by performing ping tests and tracing routes to remote sites.
- Monitored daily backups of data stored on local machines using backup software tools like Symantec Backup Exec.
Network Engineer
PC DOCTOR PRAVITE LIMITED
Malegaon Maharashtra
05.2010 - 06.2011
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Assisted in the design of local area networks and wide area networks.
- Monitored network performance and troubleshooted any issues that arose.
- Developed policies for using and managing computer networks.
- Installed software updates on servers, routers, firewalls, and other network devices.
- Employed firewalls and VPNs to safeguard network security.
- Troubleshot complex network issues, reducing downtime and improving user satisfaction.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
Education
BCA - BACHELOR OF COMPUTER APPLICATION
Kalinga University
Chhattisgarh06-2018
Skills
- IT service management
- Information Security
- Network Administration
- Virtualization
- Technical Troubleshooting
- Digital solutions
- Team Development
- Application support
- Operating system management
- Technical support scheduling
- Information confidentiality
- Cloud security
- Data backup maintenance
- IP Addressing and Subnetting
- Network Security Management
- IT project management
- Cloud Management
- Firewall configuration
Languages
Urdu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Data Science
- CCNA
- DIPLOMA IN COMPUTER HARDWARE & NETWORKING
- MCP
- Server 2003
- MS-CIT
- COMPUTER HARDWARE
Timeline
IT Manager
Oralia Resort Pvt Ltd
01.2024 - Current
IT Manager
COUNTO AUTOMOBILES PVT LTD (HYUNDAI)
12.2022 - 09.2023
Assistant IT Manager
AMRITARA AURA HOTEL & SPA RETREAT
12.2021 - 12.2022
IT Manager
LA ALPHONSO MARINA RESORT & SPA
10.2019 - 04.2021
SITE ENGINEER L2 & L3 (GOVERNMENT MSTD PROJECT)
TERA SOFTWARE PRIVATE LIMITED
11.2012 - 04.2015
Network Engineer
PC DOCTOR PRAVITE LIMITED
05.2010 - 06.2011
BCA - BACHELOR OF COMPUTER APPLICATION
Kalinga University
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