Nadeem Ali
New Delhi
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Team Leader - Project Management
Athelas Savi
Gurugram
12.2022 - Current
- Handling a team of 18-20 AR associates.
- Identified areas for improvement in processes, procedures, products, or services related to projects.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Submitted budget estimates, progress reports and cost tracking reports.
- Performed root cause analysis when problems arise in order to determine underlying causes quickly.
- Produced thorough, accurate and timely reports of project activities.
- Oversaw the daily activities of team members to ensure tasks were completed on time and within budget constraints.
- Reviewed project deliverables prior to release in order to guarantee quality assurance standards are met.
- Addressed any conflicts between team members by facilitating effective communication among them.
- Facilitated team meetings to review project status and identify potential issues or risks.
- Assigned tasks to team members according to their skill set and availability.
Senior Associate/SME
Optum Global Solutions
Gurugram
07.2019 - 07.2022
- Provided direction and guidance to junior associates on complex tasks.
- Working on denials for Hospital billing and Pharmacy Services.
- Clearing the old age cases 90 to 180 day overdue.
- Mentoring and Training new joiners to improve their performance.
- Working on client projects (such as adjustment, authorization).
- Doing internal audits for the team, giving feedback to new team member.
- Preparing production sheet, break adherence and attendance for the Management.
- Educate them how to perform in Production and Quality.
- Segregating work in between team for smooth flow of work.
Senior Analyst
Pacific BPO - An Access Healthcare Company
Noida
12.2017 - 06.2019
- Worked on denials on Hospital billing and Provider Billing.
- Maintaining database of team (production & quality).
- Giving training to team for Quality and Process knowledge whenever it is required.
- Managed internal quality audits for the process.
- Giving buddy up to new joiners and refresher sessions.
- Ensuring that all the Production & quality SLA’s are adhered to.
- Support the TL in preparing production plans, projects and reports
Senior Analyst
R1RCM Healthcare
Gurugram
10.2015 - 11.2017
- Worked for Denial Claims, Electronic Rejections, Eligibility Verification in RCM.
- Sharing updates to the team and managing the team for the same.
- Sharing innovative views to the team to improvise the team performance.
- Managed internal quality audits for the process.
- Ensuring that all the quality SLA are adhered to.
- Conduct process training for new joiners and refresher sessions.
- Support the TL in preparing production plans, projects and reports.
Analyst
E4E Healthcare Services
Noida
11.2012 - 10.2015
- Worked on Electronic Rejections, Eligibility Verification.
- Ensuring that all the SLA’s are adhered to.
- Giving buddy up to new joiners and refresher sessions.
- Giving floor support to team to achieve the targets and quality.
- Support the TL in preparing production plans.
Analyst
Accretive Health
Gurugram
01.2012 - 11.2012
- Worked for Account Receivables for denial management.
- Resolving claims of 180+ overdue.
Education
B. Com - Commerce
Manav Bharti University
Himachal Pradesh01-2013
Higher Secondary - Commerce
Govt. Sarvodaya Vidyalaya
New Delhi01-2008
Secondary School Certificate -
MES Raja Residential
Kerela01-2006
Skills
- Project Management
- Work Flow Planning
- Productivity Improvement
- Inventory Control
- Root Cause Analysis
- Performance Evaluations
- Quality Assurance and Control
Personal Details
- Father's Name - Mr. Nizamuddin Ansari
- Date Of Birth - 17 April 1991
- Marital Status - Unmarried
- Alternative Num - 9899509296
- Address : A-52, Sector-4, Rohini, New Delhi - 110085
Timeline
Team Leader - Project Management
Athelas Savi
12.2022 - Current
Senior Associate/SME
Optum Global Solutions
07.2019 - 07.2022
Senior Analyst
Pacific BPO - An Access Healthcare Company
12.2017 - 06.2019
Senior Analyst
R1RCM Healthcare
10.2015 - 11.2017
Analyst
E4E Healthcare Services
11.2012 - 10.2015
Analyst
Accretive Health
01.2012 - 11.2012
B. Com - Commerce
Manav Bharti University
Higher Secondary - Commerce
Govt. Sarvodaya Vidyalaya
Secondary School Certificate -
MES Raja Residential
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