Summary
Overview
Work History
Education
Skills
Timeline
Generic
NADEEM KHAN

NADEEM KHAN

Sales/Complaint Handling/Customer Service
Mumbai,Maharashtra

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

12
12
years of professional experience
13
13
years of post-secondary education
3
3
Languages

Work History

TEAM LEADER

Toyota kirloskar motor, Toyota
Mumbai
2021.10 - 2023.01
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.

TEAM LEADER

Renault Experience Centre, Landmark
Mumbai
2018.02 - 2021.09
  • Handling Sales Team & Showroom
  • Enquiry Management & Maintaining TD ratio accordingly
  • Dealing into passenger vehicle of Renault with clients for deals
  • Built strong relationships with customers through positive attitude and attentive response.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

TEAM LEADER

FORD Motors, AVK Automall (Ford) & Kavish Automobiles Pvt Ltd(Ford)
Mumbai
2014.02 - 2017.11
  • Dealing into premium vehicle like FORD MUSTANG & FORD ENDEAVOUR
  • Dealing into passenger vehicle of Ford
  • Negotiating with corporate clients for bulk deals
  • Attended sales training camp and brought best practices leadership back to company.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coordinate with banks for finance of new vehicle for customers
  • Handling Customer’s needs and expectations.
  • Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Sales consultant & Sr. Sales consultant

FORD Motors, AVK AUTOMALL PVT LTD
Mumbai
2011.03 - 2014.12
  • Created detailed sales presentations to communicate product features and market data.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maintained sense of urgency in answering customer questions and requests through email.
  • Provided sales and customer service assistance to walk-in traffic
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.

AR Associate

Inventurus Knowledge Solutions
Mumbai
2010.10 - 2011.12

Assisted Miami Hospital in cooperating with Insurance companies for skilled nursing facility claims.

  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Supported management by processing invoices and documents with consistent on-time delivery.

Education

Commerce

Mumbai University
Mumbai
2001.04 - 2014.04

HSC - undefined

Mumbai University

Skills

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Timeline

TEAM LEADER

Toyota kirloskar motor, Toyota
2021.10 - 2023.01

TEAM LEADER

Renault Experience Centre, Landmark
2018.02 - 2021.09

TEAM LEADER

FORD Motors, AVK Automall (Ford) & Kavish Automobiles Pvt Ltd(Ford)
2014.02 - 2017.11

Sales consultant & Sr. Sales consultant

FORD Motors, AVK AUTOMALL PVT LTD
2011.03 - 2014.12

AR Associate

Inventurus Knowledge Solutions
2010.10 - 2011.12

Commerce

Mumbai University
2001.04 - 2014.04

HSC - undefined

Mumbai University
NADEEM KHANSales/Complaint Handling/Customer Service