Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
TEAM LEADER
Toyota kirloskar motor, Toyota
Mumbai
10.2021 - 01.2023
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Promoted high standards through personal example to help each member understand expected behaviors and standards.
Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Worked with team to identify areas of improvement and devised solutions based on findings.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Built strong relationships with customers through positive attitude and attentive response.
Helped meet changing demands by recommending improvements to business systems or procedures.
Conducted regular reviews of operations and identified areas for improvement.
TEAM LEADER
Renault Experience Centre, Landmark
Mumbai
02.2018 - 09.2021
Handling Sales Team & Showroom
Enquiry Management & Maintaining TD ratio accordingly
Dealing into passenger vehicle of Renault with clients for deals
Built strong relationships with customers through positive attitude and attentive response.
Evaluated staff performance and provided coaching to address inefficiencies.
Conducted regular reviews of operations and identified areas for improvement.
Worked with team to identify areas of improvement and devised solutions based on findings.
TEAM LEADER
FORD Motors, AVK Automall (Ford) & Kavish Automobiles Pvt Ltd(Ford)
Mumbai
02.2014 - 11.2017
Dealing into premium vehicle like FORD MUSTANG & FORD ENDEAVOUR
Dealing into passenger vehicle of Ford
Negotiating with corporate clients for bulk deals
Attended sales training camp and brought best practices leadership back to company.
Met with clients, delivering presentations, and educating on product and service features and offerings.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Coordinate with banks for finance of new vehicle for customers
Handling Customer’s needs and expectations.
Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales consultant & Sr. Sales consultant
FORD Motors, AVK AUTOMALL PVT LTD
Mumbai
03.2011 - 12.2014
Created detailed sales presentations to communicate product features and market data.
Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Maintained sense of urgency in answering customer questions and requests through email.
Provided sales and customer service assistance to walk-in traffic
Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
AR Associate
Inventurus Knowledge Solutions
Mumbai
10.2010 - 12.2011
Assisted Miami Hospital in cooperating with Insurance companies for skilled nursing facility claims.
Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
Supported management by processing invoices and documents with consistent on-time delivery.
Education
Commerce
Mumbai University
Mumbai
04.2001 - 04.2014
HSC - undefined
Mumbai University
Skills
undefined
Timeline
TEAM LEADER
Toyota kirloskar motor, Toyota
10.2021 - 01.2023
TEAM LEADER
Renault Experience Centre, Landmark
02.2018 - 09.2021
TEAM LEADER
FORD Motors, AVK Automall (Ford) & Kavish Automobiles Pvt Ltd(Ford)
02.2014 - 11.2017
Sales consultant & Sr. Sales consultant
FORD Motors, AVK AUTOMALL PVT LTD
03.2011 - 12.2014
AR Associate
Inventurus Knowledge Solutions
10.2010 - 12.2011
Commerce
Mumbai University
04.2001 - 04.2014
HSC - undefined
Mumbai University
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