Nadeem Khan
Anuppur, MP
Summary
Dynamic Front Office Manager with a proven track record in enhancing guest satisfaction, operational efficiency, and team leadership. Strong expertise in problem-solving and staff training, driving impactful changes in front office operations.
Overview
12
12
years of professional experience
Work History
Front Office Manager
Hotel Surya
Shahdol
03.2023 - Current
- Managed daily front office operations and ensured efficient workflow.
- Supervised front desk staff and coordinated scheduling of appointments.
- Assisted in developing front office policies and procedures for better service.
- Trained new employees on customer service protocols and office systems.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained office supplies inventory and ordered materials as needed.
- Collaborated with other departments to streamline communication processes.
- Implemented technology solutions to enhance front office efficiency and effectiveness.
- Reviewed financial transactions related to front desk operations on a daily basis.
- Ensured that all guests receive a warm welcome upon arrival at the hotel.
- Implemented processes for the efficient handling of guest requests and complaints.
- Developed strategies to maximize revenue opportunities in the Front Office Department.
- Resolved conflicts between team members or customers quickly and efficiently.
- Trained new employees on reception duties, including telephone etiquette, customer service techniques and computer applications.
- Maintained an accurate database of hotel guests' information for reservations tracking purposes.
- Enforced safety protocols within the work area in accordance with company guidelines.
- Monitored front office operations to ensure compliance with established policies and procedures.
Key Account Manager
Travel Plus (Fab Hotel's)
Hyderabad
07.2022 - 02.2023
- Managed key accounts to enhance customer satisfaction and loyalty.
- Developed strategic plans to meet client needs and expectations.
- Coordinated with internal teams to deliver tailored solutions for clients.
- Conducted regular reviews of account performance and client feedback.
- Fostered strong relationships with stakeholders to ensure effective communication.
- Analyzed market trends to provide insights for account growth opportunities.
- Prepared presentations for clients highlighting service offerings and benefits.
- Resolved client issues promptly to maintain positive relationships and trust.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Established strong relationships with clients through regular communication and follow-up activities.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Utilized sales data and client feedback to improve organizational strategies.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
- Maintained a deep understanding of client products and services in order to effectively promote them.
- Negotiated contract terms with clients and established important deadlines.
Business Development Executive
Byjus Think and Learn Pvt Ltd
Bhopal (Remote)
01.2021 - 08.2021
- Developed strategic partnerships with educational institutions and organizations.
- Conducted market research to identify new business opportunities and trends.
- Presented product demonstrations to potential clients and stakeholders.
- Collaborated with marketing teams to create promotional materials and campaigns.
- Managed customer relationships to ensure satisfaction and retention.
- Assisted in negotiating contracts and agreements with prospective clients.
- Organized workshops and seminars to promote educational solutions effectively.
- Utilized CRM software to track leads and manage sales pipeline efficiently.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Developed and implemented strategies to increase customer base and revenue growth.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Negotiated contracts with clients for new business development initiatives.
- Conducted market research and identified potential business opportunities.
- Researched customer feedback regarding products and services offered by the organization.
- Identified areas of improvement within existing processes to optimize performance outcomes.
- Analyzed competitor activities in order to understand industry trends and dynamics.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Participated in trade shows, conferences, and other events to promote company's products or services.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
Front Office Manager
Hotel Vilasa International
Burhar
02.2020 - 10.2020
- Managed daily front office operations and ensured smooth guest check-in processes.
- Supervised front desk staff and provided training on customer service standards.
- Coordinated room assignments and maintained accurate reservation records.
- Handled guest inquiries and resolved issues to enhance overall satisfaction.
- Implemented efficient scheduling for front office team shifts and duties.
- Monitored inventory of office supplies and placed orders as needed.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Assisted in developing front office policies to improve operational efficiency.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
Reservations Assistant
Hotel Wow
Indore
05.2018 - 10.2019
- Managed reservation systems and updated booking information efficiently.
- Assisted guests with inquiries and provided exceptional customer service.
- Coordinated room assignments and ensured accuracy of guest details.
- Collaborated with front desk staff to enhance guest experiences.
- Handled cancellations and modifications to maintain booking integrity.
- Processed payments and confirmed transactions for reservations accurately.
- Maintained organized records of bookings and guest preferences consistently.
- Trained new team members on reservation protocols and procedures effectively.
- Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Generated reports on daily reservations activity to track performance metrics.
- Processed payments for reservations using a variety of payment methods.
- Assisted with training new staff members on the use of the reservation system software.
- Maintained accurate records of customer bookings in the reservation system.
- Developed promotional materials to advertise hotel services and special offers.
- Exceeded targets consistently for performance, service quality and raw reservation numbers.
- Advised management on strategies for improving customer service standards.
- Managed rooms effectively based on complete and current knowledge of availability and rates.
Front Office Supervisor
Hotel Zone By The Park
Raipur
06.2017 - 04.2018
- Trained and mentored new staff on customer service standards and hotel policies.
- Managed room assignments and coordinated housekeeping schedules for optimal efficiency.
- Handled guest inquiries and resolved issues to maintain high satisfaction levels.
- Oversaw daily cash handling procedures and maintained accurate financial records.
- Collaborated with other departments to enhance guest experiences during their stay.
- Implemented new procedures to improve front office workflows and reduce wait times.
- Conducted regular staff meetings to communicate updates and encourage teamwork among employees.
- Handled customer complaints in a professional manner.
- Coordinated with other departments to ensure smooth operations.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
- Monitored guest check-in and check-out procedures.
- Implemented policies and procedures related to the front office operations.
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
Front Office Assistant
Saya Ji Group of Hotel's
Indore
05.2016 - 05.2017
- Managed front desk operations and ensured smooth guest check-in processes.
- Coordinated communication between departments to enhance guest services and satisfaction.
- Handled guest inquiries and resolved issues with professionalism and efficiency.
- Assisted in training new front office staff on procedures and customer service standards.
- Supported event planning by preparing meeting rooms and coordinating logistics.
- Developed strong relationships with guests to foster repeat business and loyalty.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Processed payments from customers using cash, credit cards or checks.
Industrial Trainee
Hotel The Park
Chennai
11.2015 - 04.2016
- Assisted in daily operations within hotel departments and ensured smooth workflow.
- Maintained cleanliness and organization in guest areas and service spaces.
- Supported team members in food service during events and daily dining operations.
- Coordinated with staff to fulfill guest requests promptly and courteously.
- Helped train new employees on standard operating procedures and hotel policies.
- Monitored inventory levels for supplies used in housekeeping and dining services.
- Engaged with guests to enhance their experience through attentive service.
- Collaborated with management to implement best practices for operational efficiency.
- Communicated with multidisciplinary team to learn and develop practical skills.
- Observed workers performing tasks related to the operation of machinery.
- Developed and implemented industrial safety protocols.
- Supported team by operating equipment.
Vacational Trainee
Four Points by Sheraton Hotel
Vishakhapattnam
04.2014 - 06.2014
- Assisted guests with check-in and check-out procedures at the front desk.
- Coordinated housekeeping schedules to ensure timely room cleaning and maintenance.
- Provided exceptional customer service by addressing guest inquiries and concerns.
- Supported food and beverage operations by serving meals during peak hours.
- Maintained cleanliness and organization in public areas of the hotel.
- Collaborated with team members to enhance overall guest satisfaction experiences.
Education
Becholar of Hotel Management And Catering Science - Hotel Management
Sun International Institute For Tourism And Hotel
Vishakhapattnam05-2016
Matrix - Bhopal Board
Sarswati Higher Secondary School
Chachai04-2013
Skills
- Customer service
- Front office management
- Reservation systems
- Staff training
- Policy development
- Conflict resolution
- Efficient communication
- Time management
- Team leadership
- Problem solving
- Financial transaction oversight
- Relationship building
- Operational efficiency
- Leadership qualities
- Multitasking
- Public speaking
- Staff supervision
- Interview coaching
Timeline
Front Office Manager
Hotel Surya
03.2023 - Current
Key Account Manager
Travel Plus (Fab Hotel's)
07.2022 - 02.2023
Business Development Executive
Byjus Think and Learn Pvt Ltd
01.2021 - 08.2021
Front Office Manager
Hotel Vilasa International
02.2020 - 10.2020
Reservations Assistant
Hotel Wow
05.2018 - 10.2019
Front Office Supervisor
Hotel Zone By The Park
06.2017 - 04.2018
Front Office Assistant
Saya Ji Group of Hotel's
05.2016 - 05.2017
Industrial Trainee
Hotel The Park
11.2015 - 04.2016
Vacational Trainee
Four Points by Sheraton Hotel
04.2014 - 06.2014
Becholar of Hotel Management And Catering Science - Hotel Management
Sun International Institute For Tourism And Hotel
Matrix - Bhopal Board
Sarswati Higher Secondary School