Nadeem Lirani
Marketing Manager
Begumpet
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Accomplished Assistant Branch Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Customer Service Representative
Movers.com
Hyderabad
11.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Assistant Branch Manager
Royal Pharma (u) Ltd.
Fort Portal
11.2017 - 01.2021
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Managed branch size of over UGX [24,000,000 ] in deposits and team of [Twenty Four Million] full and part-time employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Implemented process improvements to increase productivity.
- Analyzed, reduced and controlled expenses by improving resource allocation.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Maximized efficiency through effective resource allocation and employee management.
- Developed sales strategy to meet established sales objectives.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Generated financial and operational reports to assist management with business strategy.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Reviewed credit applications for risk factors and credit worthiness.
Marketing Manager
Royal Pharma (u) Ltd
Fort portal
11.2014 - 11.2017
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Performed market segmentations, targeting and positioning for each product line.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
Education
Associate of Arts - 2014
Nalanda Junior, Degree, P.G. College
Adilabad 03.2013 - Current
Skills
Excellent Communication
Report preparation
Complaint resolution
Technical Support
Medical terminology knowledge
Training development aptitude
Receiving support
Strategic sales knowledge
Professional telephone demeanor
Stock management
Recordkeeping strengths
Retail materials management
Staff education and training
Account management
International sales support
Sales expertise
Creative problem solving
Stocking and replenishing
Key stakeholder relationship building
Warehousing functions
Administrative support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Movers.com
11.2022 - Current
Assistant Branch Manager
Royal Pharma (u) Ltd.
11.2017 - 01.2021
Marketing Manager
Royal Pharma (u) Ltd
11.2014 - 11.2017
Associate of Arts - 2014
Nalanda Junior, Degree, P.G. College
03.2013 - Current