Nadeem M Sheikh

Dynamic Senior Associate Consultant with Tata Consultancy Services, adept at policy renewals and claims management. Proven track record in optimizing processes and enhancing customer satisfaction through critical thinking and effective problem-solving. Skilled in managing endorsements and claims for diverse clients, ensuring seamless service delivery and operational excellence.

• - Conveying the client requirements to the team with regards to the process.
• - Attaining daily, weekly and monthly targets specified by the process.
• - Adhering to the schedule as prescribed by the TL.
• - Providing the feedback to the process manager at the end of the day.
• -Supporting customers by emailing and call by giving them solution of their product in use
• -Documenting problems of a particular product in large numbers & reporting to company and concerned department.
• - Supporting newly hired OJT training batches on floor.
• - Real time analysis of inbound call flow and managing service delivery level.

Father's name : Mujaffar K sheikh

• - Unmatchable communication skills in written and verbal both.
• - Strong motivational and logical skills.
• -Ability to produce the best result in pressure situation.
• -Quick learner
• -Confident

I hereby declare that all above information is true and best of my knowledge. Date: 23 June, 2026 Nadeem M Sheikh

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