Summary
Overview
Work History
Education
Skills
Accomplishments
Trainings
TECHNICAL SKILLS
PERSONAL STRENGTH
Personal Details
Timeline
Generic
Nadeem Pasha N

Nadeem Pasha N

HR Proffesional
Bengaluru,KA

Summary

Strategic HR Lead with over 17 years of experience managing comprehensive HR functions, including onboarding, recruitment, and performance management. Expertise in driving organizational change and enhancing employee engagement to build high-performing teams. Demonstrated success in aligning HR strategies with business goals, resulting in improved productivity and retention rates.

Overview

17
17
years of professional experience

Work History

HR Lead

Atkinsrealis
Bengaluru
08.2024 - 05.2025
  • Managed team of 11 HR professionals, overseeing contact management, onboarding, and employee lifecycle for organization with over 15,000 employees across UK, India, APAC, and Australia.
  • Developed HR strategies that reduced quality errors by 60% within six months.
  • Restructured Virtual Assistance database by analyzing loopholes, eliminating repetitive queries.
  • Collaborated effectively with regional stakeholders to enhance cost-effective service delivery through technology innovation.
  • Conducted performance evaluations and facilitated self-development initiatives for team members.
  • Addressed grievances and implemented preventive measures to enhance employee satisfaction.
  • Focused on cost and FTE-saving initiatives, providing closure status to business stakeholders.
  • Coordinated monthly and quarterly collaborations with counterparts to achieve customer-centric results.

Associate Manager - HR Helpdesk

Standard Chartered Global business Solutions
Bengaluru
02.2022 - 08.2024
  • Conducted daily audits for case management, live chat, and phone support across regions.
  • Designed and maintained comprehensive reports utilizing macros and spreadsheet functionalities.
  • Performed statistical analyses to evaluate critical factors influencing trends and variable relationships.
  • Utilized Microsoft Excel for data analysis and PowerPoint for creative presentations to senior management.
  • Developed and implemented diverse reporting tools for business processes.
  • Analyzed historical data to derive insights and enhance business processes.
  • Collaborated with operations, training, and migration teams during process migrations.
  • Facilitated team training sessions, conducting training needs assessments.

Assistant Manager (US, India & Europe)

INFOSYS India Pvt Ltd
03.2015 - 09.2021
  • Provide leadership, evaluate performance, and drive service expertise for all entry level (Tier 1 / Category 1) inquiries to the Associate Care Center - Global HR Operations (Case Management, Live Chat & Phone Support). Team size 33
  • Scope of work: Provide Workday (HCM) end to end navigation (For employees, managers and HRs on transactions like creating JR, job change, career profile, IDPs, performance evaluation, reports), perform admin tasks like update Start Date & Termination etc.
  • Monitoring the performance of the team and individual employees, identifying areas of improvement, and taking corrective actions to improve performance.
  • Managing relationships with clients and ensuring that their needs and requirements are met or exceeded.
  • Demonstrating expert knowledge of processes and procedures relevant to Payroll/HRA/Talent management & Learning and Development Area
  • Manage end to end employee life-cycle processes including new hire orientation on workday application & ServiceNow
  • Played a pivotal role in the Due Diligence process for the initiation of new projects, ensuring meticulous attention to detail and adherence to quality standards
  • Designing and updating process flow and process map
  • Organizing knowledge sharing sessions internal and cross teams
  • Running Data Input Controls for Payroll/HRA/Talent management & Learning and Development
  • Understand client's policies on created documents and process maps
  • Designing Governance module and updating it in due course of time/business
  • Mentored team members to support their professional development and career advancement.
  • Led both client and internal calibration sessions to ensure alignment and consistency in quality standards
  • Conducted regular hygiene checks and implemented continuous monitoring mechanisms to optimize team performance and efficiency.
  • Ensured quality check based on Service Level criteria before releasing to the client
  • Managed the integrity and on-going application of the change management methods, including the creation and control of Local work instructions
  • Conducted quality checks for the transactions performed by the team members. This involves the development of quality procedures, processes, and trackers to track the transactions
  • Managed the integrity and on-going application of the change management methods, including the creation and control of Process maps and Desktop procedures
  • Prepared reports and presentations for the clients
  • Developed and maintained reporting templates and publish reports
  • Monthly Performance Review

Technical Support Engineer

Hewlett Packard (HP)
Bangalore
09.2013 - 12.2014
  • Company Overview: (Contract - Mphasis)
  • Manage the performance of services to clients as per agreed contract and ensure that service levels are achieved.
  • Management of the IT Service Delivery Team (DHL Part Delivery) including responsibility for service desk, desktop support, application support and staff training.
  • Ensuring the Service Level Agreements' are achieved; service quality and client satisfaction. Exclusively managed for SPR region (Australia and New Zealand customers).
  • Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed by all level engineers (L1, L2, and L3). Build and maintain client relationships and achieve total customer satisfaction with delivery and overall service delivered by HP.
  • Produce management and account performance reports to an agreed schedule or upon request. Attend client service review meetings covering performance, service improvements, quality and processes.
  • Monitor performance/attendance issues using prescribed performance management technique.
  • Running Data Input Controls
  • (Contract - Mphasis)

Quality Specialist (NBA Team)

METLIFE GOSC
Noida
12.2011 - 05.2013
  • Company Overview: Noida
  • Was part of the team Shortlisted to Migrate the Process from the US.
  • Successfully migrated the process and was involved in the Knowledge transfer, Training of New hires and performance Management during the Pilot phase.
  • Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques.
  • Present Q-wise Quality Score card and share a plan of action/improvements on a weekly Basis.
  • Designing of Observation Feedback Forms to drive quality, Performance based feedback for Agents, taking crew briefs and training for updates from HQ.
  • Evaluate levels of process and staff effectiveness and work with operations to create improvement action plans.
  • Ensure facilitation and coordination of calibration sessions.
  • Adept in directing and scheduling meetings and programs for new and existing staff to ensure proper adherence to company procedures and policies.
  • Educating staff on key products and current consumer trends.
  • Noida

Human Resource Coordinator

CAREER NETWORKZ
Bangalore
05.2009 - 11.2011
  • Company Overview: Bangalore
  • Coordinator for all important functions such as hiring and recruiting, and development, maintaining employee records.
  • Scheduling 10-15 candidates on a daily basis and managing candidates for recruitment.
  • Managing campus recruitments.
  • Coordinating between the interviewers and the candidates for interviews.
  • Source candidates, job postings to company's job portals (Naukri, Monster, etc.) pre-screen resumes, conduct interviews of potential job candidates.
  • Identifying the right candidates and Coordinating interviews with candidates and Business Unit (BU) Heads/Clients Spoc's.
  • Interacting with the client on any queries regarding requirements through phone call, email and chat.
  • Bangalore

Customer Service Executive

IBM Daksh
Bangalore
01.2008 - 02.2009
  • Company Overview: Bangalore
  • Identify if the customer has the potential to pay back the money.
  • Give flexible pay back budget plans for regular customer.
  • Read the mood of the customer and convince him for paying back the loan.
  • Explain to him in brief about credit rating and its outcome in future.
  • Mentor new recruits on call handling and on call training.
  • Meeting the SLA as per the company requirements.
  • Updating client document on a timely basis as per the updates.
  • Bangalore

Education

B. Com -

Bangalore University
01.2008

Intermediate -

Karnataka State
01.2004

High School -

Indian Certificate of Secondary Education
01.2002

Skills

  • Talent Acquisition & Recruitment Strategy
  • Employee Engagement & Retention
  • Performance Management & Coaching
  • Dashboard creations
  • HR Policy Development & Compliance & Governance
  • Organizational Development
  • Compensation & Benefits Administration
  • Leadership Development
  • Stakeholder management, conflict resolution, and employee relations
  • Conflict Resolution & Employee Relations

Accomplishments

  • High Performer for the year 2019 (Infosys)
  • Star Award for the year 2016 (Infosys)

Trainings

  • OD training for YB Six Sigma Yellow Belt and Green Belt
  • Competency-based interviewing

TECHNICAL SKILLS

  • Workday
  • Success Factor
  • Service Now
  • People Soft

PERSONAL STRENGTH

  • Presentation and Knowledge imparting skills
  • Ability to take up any kind of responsibility at all stages
  • Endowed with good communication
  • Attention to detail
  • Proficient in Operations Maturity

Personal Details

  • Name : Nadeem Pasha Nazeer
  • DOB : 18-10-1986
  • Gender : Male
  • Marital : Status Married
  • Languages known: English, Tamil, Kannada, and Hindi

Timeline

HR Lead

Atkinsrealis
08.2024 - 05.2025

Associate Manager - HR Helpdesk

Standard Chartered Global business Solutions
02.2022 - 08.2024

Assistant Manager (US, India & Europe)

INFOSYS India Pvt Ltd
03.2015 - 09.2021

Technical Support Engineer

Hewlett Packard (HP)
09.2013 - 12.2014

Quality Specialist (NBA Team)

METLIFE GOSC
12.2011 - 05.2013

Human Resource Coordinator

CAREER NETWORKZ
05.2009 - 11.2011

Customer Service Executive

IBM Daksh
01.2008 - 02.2009

B. Com -

Bangalore University

Intermediate -

Karnataka State

High School -

Indian Certificate of Secondary Education

Similar Profiles

CREATE PROFILE
Nadeem Pasha NHR Proffesional