NADEEM WANI

Cognizant

2019 – Till date

Incident manager

· Assess and prioritize incidents based on their severity, impact, and urgency to ensure critical issues are addressed promptly.

· Assign incidents to appropriate teams or personnel and coordinate their efforts to ensure timely resolution.

· Provide regular updates to stakeholders, including senior management, affected users, and external customers, about the status of ongoing incidents.

· Perform post-incident reviews to analyze the cause of incidents, identify areas for improvement, and document lessons learned.

Ensure that all incident records are accurately maintained and updated with relevant details, resolutions, and actions taken.

· Create and revise incident management policies, procedures, and documentation to align with best practices and organizational needs.

· Escalate incidents that cannot be resolved within a certain timeframe or those requiring higher-level intervention to senior management or specialized teams.

· Provide training and support to team members on incident management processes and tools to enhance their skills and knowledge.

· Monitor and analyze incident trends and patterns to identify recurring issues and implement preventive measures.

· Organize and lead incident management meetings with relevant teams to discuss ongoing incidents, resolutions, and preventive actions.

· Work closely with various IT and business teams to ensure effective incident resolution and service restoration.

· Ensure that the incident management tools and systems are properly configured, maintained, and updated.

· Generate and distribute detailed incident reports to provide insights into incident trends, resolutions, and impact.

· Ensure that all incident management activities comply with organizational policies, industry standards, and regulatory.

· change tickets, general health of the server (space, CPU utilization, memory) to ensure there are no issues at server level. Schedule and monitoring jobs

· Continuously research and apply industry best practices in incident management to improve processes and outcomes.

· Conduct thorough root cause analyses for major incidents to identify underlying issues and recommend long-term solutions.

· Create and update knowledge base articles and documentation to assist in incident resolution and reduce resolution times.

· Conduct regular audits of incident management processes and tools to ensure compliance and efficiency.

· Implement automation tools and scripts to streamline repetitive tasks in the incident management process.

· Monitor and report on key performance indicators (KPIs) such as mean time to resolution (MTTR), incident volume, and service level agreements (SLAs).

· Assess the business impact of incidents and prioritize responses accordingly to minimize disruption.

· Worked as Dedicated DBA for various critical 24x7 application databases.

• Performed backup and recovery operations using RMAN utility.
• Upgraded the databases from older versions to newer ones while ensuring minimal downtime.
• Provided 24x7 on-call support for critical incidents related to databases.
• Worked closely with application developers to ensure proper design of applications and database structures.
• Monitored database performance and tuned accordingly.
• · Monitoring and maintaining Real Application Cluster Databases of various versions.

· Experience in installation, configuration and upgrading various versions of Real Application Clusters (RAC) (11g/12c/12cR2/18c/19c) on different platforms.

· Engineering, implementation, and support for high availability solutions using Oracle Data Guard, Real Application Clusters (RAC), switchover and failover.

· Expertise in configuration and administration of ASM disks and disk groups.

· Involved in Migration of database from Non-RAC to RAC.

· Migrated oracle 10g/11g/12c databases cross platform from Solaris, AIX to Linux, Windows and vice versa using transportable tablespaces and expdp/impdp.

· Installed, configured Golden-Gate to replicate data from OLTP to OLTP.

· Resolved all sort of Golden-Gate abend/latency issues.

· Experience in installation, configuration and upgrading various versions of database (10g/11g/12c/12cR2/18c/19c) on different platforms.

· Implementing IN-Memory concepts and Heterogeneous DB links from Oracle-To-SQL.

· Backup and recovery using Cold, Hot, Export/Import, Datapump and RMAN methodologies.

· Ensuring successful and periodical RMAN backup and restoration.

· Applied database PSU and Bug fix patches on standalone and RAC databases using Opatch/Opatchauto utility.

· Creation of tablespaces, user maintenance, database security imposition by creating & granting roles and privileges.

· Implementing Security Administration via creating Wallets and Transparent data Encryption (TDE).

· Installed, configured and Maintained Oracle 12c Multi-Tenant Container Database and Pluggable Database format.

· Managing the Oracle database by using Oracle Enterprise Manager (OEM).

· Experience in monitoring the performance of database using performance tools such as AWR, ADDM and advisors.

• Provided technical assistance to users in resolving database related issues.

Provided Support to production & Development environments. Supporting the user community, resolve any problem tickets and closing all outstanding change tickets

Check the general health of the server (space, CPU utilization, memory) to ensure there are no issues at server level. Schedule and monitoring jobs

Frequent backups – full and incremental backup of schema when needed.

Performance and space management Activity in Production server.

Review Tuning Opportunities and Perform Tuning Maintenance activities as required. optimization & management to assist overall performance.

Supporting User lock, killing locked session,

• Performed backup and recovery operations using RMAN utility.
• Managed multiple databases across different environments like development, testing and production.
• Provided 24x7 on-call support for critical incidents related to databases.

Password resets, creating users for application team