Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
STRENGTHS
SELF DECLARATION
AccountManager
NADEEM SARWAR
Open To Work

NADEEM SARWAR

Account Manager
Faridabad

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Account ManagerSr. Associate Technical SupportBusiness Software SupportCustomer Support

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Faridabad, INDelhi, DLGurgaon, HRNoida, UP
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionHealthcare benefits

Summary

To be associated with your progressive organization with a dynamic work sphere in order to extract my inherent skills as a Professional, to further the organization’s objectives and also attain my career targets in the progress.

Overview

6
6
years of professional experience

Work History

Account Manager

Midland Credit Management
04.2025 - Current
  • Worked directly with debt holders to assess financial situations, negotiate repayment options, and set up compliant, sustainable payment plans to resolve outstanding accounts.
  • Maintained accurate account documentation, ensured adherence to regulatory guidelines, handled customer inquiries, and supported clients in progressing toward debt-free resolution.

Sr. Associate Technical Support

Tech Mahindra
11.2023 - 03.2025
  • Provided real-time technical support to customers by troubleshooting connectivity, speed, and configuration issues, managing tickets, and escalating unresolved problems while adhering to SLAs and TATs.
  • Maintained accurate documentation, collaborated with internal teams, educated customers on troubleshooting, and identified opportunities for process improvement and service upgrades.

Business Software Support

Excitel Broadband Pvt Ltd
12.2021 - 09.2023
  • Managed ticket creation, escalation, and resolution processes using tools like Jira, Kissflow, and Asana, while providing software support and feedback to internal and external teams.
  • Contributed to software quality by participating in QA, writing release notes and manuals, training teams, and collecting feedback to improve system performance and user experience.

Customer Support

Excitel Broadband Pvt Ltd
02.2020 - 11.2021
  • Provided customer support for one of India's leading ISPs in the Selfcare (Outbound) department, resolving broadband issues like connectivity, speed, and browsing through troubleshooting and escalation within specified Turnaround Times (TATs).
  • Ensured customer satisfaction by communicating with users, identifying root causes, and collaborating with relevant departments to resolve complaints effectively.

Education

12th - History

Central Board of Secondary Education Sarvodaya Bal Vidyalaya
01-2017

10th - English

Central Board of Secondary Education Sarvodaya Bal Vidyalaya
01-2015

IT-Expert Course Diploma - Web Designing

Arth Education
01-2019

Freedom English Academy - English and Personality Development

AAM Foundation
01-2016

Skills

  • Skilled in using Office Suite tools
  • Detail-oriented data entry
  • Effective prioritization abilities
  • Business communications
  • Analytical problem solving
  • Attention to details
  • Client relations
  • Teamwork and collaboration
  • Customer engagement
  • Account management
  • Customer service

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Timeline

Account Manager

Midland Credit Management
04.2025 - Current

Sr. Associate Technical Support

Tech Mahindra
11.2023 - 03.2025

Business Software Support

Excitel Broadband Pvt Ltd
12.2021 - 09.2023

Customer Support

Excitel Broadband Pvt Ltd
02.2020 - 11.2021

12th - History

Central Board of Secondary Education Sarvodaya Bal Vidyalaya

10th - English

Central Board of Secondary Education Sarvodaya Bal Vidyalaya

IT-Expert Course Diploma - Web Designing

Arth Education

Freedom English Academy - English and Personality Development

AAM Foundation

STRENGTHS

  • Strong communication skills
  • Excellent problem-solving abilities
  • Adaptability and flexibility
  • Team player with leadership qualities
  • Time management and organizational skills
  • Strong work ethic and reliability
  • Attention to detail
  • Creative thinking and innovation
  • Technical proficiency in relevant software or tools
  • Ability to work under pressure and meet deadlines

SELF DECLARATION

I hereby declare that the information provided in this resume is true and correct to the best of my knowledge and belief. 

                                                                                                                                    Nadeem Sarwar

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