Sales and Operations Associate
ShopDeck
12.2024 - Current
- Developed and maintained strong relationships with D2C sellers, understanding their goals and guiding them to value-driven outcomes.
- Conducted tailored product demos that showcased how ShopDeck’s features could drive revenue and simplify their operations.
- Managed end-to-end onboarding—from account setup and catalog uploads to platform walk-throughs—ensuring sellers started smoothly.
- Regularly checked in with sellers to monitor platform engagement, address issues, and help them extract maximum benefit from ShopDeck.
- Served as a trusted advisor, offering practical strategies and tips to help sellers enhance their e-commerce performance.
- Identified and recommended relevant additional features and services based on seller needs, contributing to upsell and retention opportunities.
- Compiled onboarding materials, FAQs, and best-practice guides to support seller success and scale campaign adoption.
- Captured seller feedback and collaborated with internal teams to quickly address concerns and improve the overall experience.
- Monitored onboarding and usage metrics to proactively identify challenges and facilitate timely intervention.
- Maintained and updated leads in Salesforce to ensure accurate records and smooth sales operations.
