Nadia Douglas
Indianapolis
Summary
Effective in problem solving able to type 35 wpm hard worker efficient in customer service
Overview
5
5
years of professional experience
Work History
Customer Service Rep
OneAmerica
Indianapolis, IN
03.2025 - 09.2025
- Documented key information during incoming calls to ensure accurate record-keeping.
- Resolved issues independently in high-pressure situations.
- Facilitated troubleshooting and resolution of computer issues during system outages.
Customer Service Rep
Foundever
Indianapolis, IN
10.2022 - 03.2025
- Answering phone calls and emails
- Responding to customer questions and complaints
- Inbound calls
- Outbound calls
Customer Service Rep
Comcast
01.2021 - 02.2022
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Assisted in training new staff on customer service protocols and best practices.
- Maintained up-to-date knowledge of financial products to provide informed assistance.
- Streamlined issue resolution processes, enhancing overall customer satisfaction rates.
- Actively participated in team meetings to discuss performance metrics and strategic initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
GED -
Manual High School
Indianapolis, INSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Documentation
- Microsoft PowerPoint
- Document control
- Escalation management
Timeline
Customer Service Rep
OneAmerica
03.2025 - 09.2025
Customer Service Rep
Foundever
10.2022 - 03.2025
Customer Service Rep
Comcast
01.2021 - 02.2022
GED -
Manual High School