Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nadia Farooq

Nadia Farooq

Srinagar

Summary

Dynamic and results-driven professional with extensive experience at Saudia Arabian Airlines and Taj Vivanta. Expert in customer service and conflict resolution, consistently enhancing guest satisfaction. Proven ability to ensure flight safety and compliance with FAA regulations while providing first aid assistance and effective communication. Committed to fostering positive relationships and improving operational efficiency.

Overview

14
14
years of professional experience

Work History

Cabin Crew Member

Saudia Arabian Airlines
Jeddah
06.2013 - 10.2024
  • Responded promptly to customer complaints or requests for service during flights.
  • Communicated effectively with customers using English language skills.
  • Provided first aid assistance to passengers when necessary.
  • Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
  • Verified that all doors were secured before take off and landing.
  • Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
  • Enforced airline regulations concerning smoking on board planes.
  • Inspected aircraft cabins after disembarking to identify any damage or lost items left behind by passengers.
  • Completed reports on incidents involving unruly or disruptive passengers.
  • Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
  • Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
  • Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
  • Replenished supplies in lavatories throughout the flight as needed.
  • Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
  • Maintained a professional appearance at all times while interacting with customers.
  • Collaborated with pilots in preparing aircraft for departure from airports.
  • Adhered strictly to FAA regulations regarding air travel safety protocols.
  • Enforced lost and found procedures whenever missing items were located.
  • Followed company regulations and rules promoting safe environment for both travelers and employees.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.

Guest Relations Executive

Taj Vivanta
Srinagar
02.2011 - 06.2013
  • Tracked guest feedback to identify areas of improvement within the organization.
  • Provided exceptional customer service to all guests throughout their stay.
  • Maintained an up-to-date knowledge of hotel services, facilities, and amenities.
  • Created detailed reports regarding guest relations activities on a weekly basis.
  • Resolved guest complaints in a professional and courteous manner.
  • Collaborated with other departments such as marketing and sales to maximize revenue opportunities for the hotel.
  • Coordinated with housekeeping staff to ensure rooms were adequately prepared for incoming guests.
  • Ensured that front desk operations ran smoothly and efficiently on a daily basis.
  • Greeted and welcomed guests upon arrival to ensure a positive first impression.
  • Organized special events for VIP guests on behalf of the hotel management team.
  • Assisted guests with check-in, check-out, and other inquiries in a timely manner.

Education

MBA - Human Resources Management

Amity University
Noida,India
04-2022

Skills

  • First aid
  • Safety procedures
  • Customer service
  • Emergency response
  • Cabin inspections
  • Passenger assistance
  • Conflict resolution
  • Safety awareness
  • FAA regulations
  • Training and mentoring
  • Employee interaction
  • Relationship management
  • Crew coordination
  • Flight safety
  • Verbal and written communication
  • Preflight briefings

Languages

English
Native
Native
Hindi
Proficient (C2)
C2
Arabic
Beginner (A1)
A1

Timeline

Cabin Crew Member

Saudia Arabian Airlines
06.2013 - 10.2024

Guest Relations Executive

Taj Vivanta
02.2011 - 06.2013

MBA - Human Resources Management

Amity University

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Nadia Farooq