Football, Cricket, & Travelling
Nadim Sayed
QA Analyst - Software Testing
Mumbai,MH
Summary
To grow into a more responsible position where I can understand business and take decision for business with potential for career progression and personal development.
Motivated to learn, grow and excel in Manual & Automation testing and expertise to take on dynamic and complex software systems.
Overview
3
3
Certifications
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Software Quality Analyst
Achilles Pvt. Ltd
Mumbai, India
01.2013 - Current
- Project Description:
- Identified and tracked defects in VSTS and supported developers in resolving problems by completing additional tests.
- Operated under Agile and Scrum frameworks to complete releases with well-organized sprints.
- Involved in API testing with the help of Tools such as Postman, Swagger.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Can work on multiple complex tasks against deadlines and shifting priorities and is comfortable dealing with uncertainty, ambiguity and change
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Debugged code and located root causes of problems by reviewing configuration files and logs.
- Subs & Billing (Integration between three platform – Titan, Zuora & CRM). Also worked On Elastic Search using Kibana
- Involved in various projects including Automotive (JLR, Nissan, Gestamp, Toyota, JCB, Supply Chain Mapping – Nestle, CRM & Nordics Legacy Platform (UNCE, Start Bank)
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Acted as a Test Lead for about 2 years reporting directly to Project Manager and Dev Lead.
- Successfully completed Test Complete and Load Complete (Automation tool) training organized in Achilles India.Hands on experience on Test Complete and Load Complete.
- Testing the Subs & Billing process using Postman, SQL, Excel, Cypher Query (Neo4j).
- Strong knowledge in Software Development Life Cycle (SDLC), Testing Life Cycle (STLC) and Bug Life cycle.
- Experienced in Agile methodology and currently working on Agile Scrum Methodology.
- Managed Functional, Regression, Smoke, User Acceptance Testing (UAT), Browser compatibility Services to various projects.
- Working independently while designing, developing, modifying and executing manual functional test scenarios and test cases, Creating and maintaining test data.
- Defect tracking, review, analyze and compare VSTS, Rally and TFS (Microsoft).
- A team player with exemplary communication and analytical skill.
- Conduct Smoke tests as an end user to check sanity of system; working with software developers and project support teams; identifying business requirements.
- Monitor and execute performance testing; exhaustive testing, functionality testing, writing and executing test scripts.
- Designing tests to mitigate risk; presenting findings to software development and business user teams.
- Working on multiple projects at one time; liaising with virtual project teams across other Hubs.
- Giving Demo to Business Analyst and Product Owner.
Technical Support Analyst
IBM
Mumbai, Maharashtra
05.2011 - 01.2013
- Organization :, Process : British Telecom Designation : Lead Technical Support, Provide client support and technical issue resolution via E-Mail, phone.
- Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
- Configure software to connect to Internet application servers.
- Provide training to clients in the use of system and applications as related to Internet.
- Obtain general understanding of OS and application operations related to company offered services.
- Identify and correct or advise, on operational issues in client computer systems.
- Handling Escalation Calls and providing support to new joiner's.
- Created and achieved product quality objectives and met product specifications.
Senior Customer Service Associate
Meru Cabs Pvt Limited
Mumbai, Maharashtra
06.2008 - 05.2011
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Handling inbound calls related booking and inquiries.
- Dispatch of all Advance and Current Bookings & 100% execution of all dispatched jobs.
Customer Service Specialist
Intelenet Global Services
Mumbai, India
07.2007 - 06.2008
- Attend to customer inquiries, requests or complaints and coordinate with internal departments to resolve customer issues.
- Escalate and follow-up on customer complaints if required and resolve them.
- Handling normal as well as media escalation issues.
- Applying charges on the Billing system.
Education
B.Sc. IT - Science Education
Mumbai University
Mumbai 06.2003 - 06.2005
Bachelor of Science - Science
St. Thomas Jr College
Mumbai 06.2000 - 06.2002
Skills
Test Complete and Load CompleteSQL, Neo4j (Cypher)
Agile
AutomationCRMSupply chainTest implementation
Defect monitoring
Leadership
Flexible & Adaptable
Verbal and written communication
Business Analyst
Certification
ISTQB
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Test Automation Foundations
10-2020
Learning Selenium
10-2020
Software Quality Analyst
Achilles Pvt. Ltd
01.2013 - Current
Technical Support Analyst
IBM
05.2011 - 01.2013
Senior Customer Service Associate
Meru Cabs Pvt Limited
06.2008 - 05.2011
Customer Service Specialist
Intelenet Global Services
07.2007 - 06.2008
B.Sc. IT - Science Education
Mumbai University
06.2003 - 06.2005
Bachelor of Science - Science
St. Thomas Jr College
06.2000 - 06.2002