Football, Cricket, & Travelling
.jpeg&q=70)
Nadim Sayed
QA Analyst - Software Testing
Mumbai,MH
Summary
To grow into a more responsible position where I can understand business and take decision for business with potential for career progression and personal development.
Motivated to learn, grow and excel in Manual & Automation testing and expertise to take on dynamic and complex software systems.
Overview
3
3
Certifications
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Software Quality Analyst
Achilles Pvt. Ltd
Mumbai, India
01.2013 - Current
- Project Description:
- Identified and tracked defects in VSTS and supported developers in resolving problems by completing additional tests.
- Operated under Agile and Scrum frameworks to complete releases with well-organized sprints.
- Involved in API testing with the help of Tools such as Postman, Swagger.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Can work on multiple complex tasks against deadlines and shifting priorities and is comfortable dealing with uncertainty, ambiguity and change
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Debugged code and located root causes of problems by reviewing configuration files and logs.
- Subs & Billing (Integration between three platform – Titan, Zuora & CRM). Also worked On Elastic Search using Kibana
- Involved in various projects including Automotive (JLR, Nissan, Gestamp, Toyota, JCB, Supply Chain Mapping – Nestle, CRM & Nordics Legacy Platform (UNCE, Start Bank)
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Acted as a Test Lead for about 2 years reporting directly to Project Manager and Dev Lead.
- Successfully completed Test Complete and Load Complete (Automation tool) training organized in Achilles India.Hands on experience on Test Complete and Load Complete.
- Testing the Subs & Billing process using Postman, SQL, Excel, Cypher Query (Neo4j).
- Strong knowledge in Software Development Life Cycle (SDLC), Testing Life Cycle (STLC) and Bug Life cycle.
- Experienced in Agile methodology and currently working on Agile Scrum Methodology.
- Managed Functional, Regression, Smoke, User Acceptance Testing (UAT), Browser compatibility Services to various projects.
- Working independently while designing, developing, modifying and executing manual functional test scenarios and test cases, Creating and maintaining test data.
- Defect tracking, review, analyze and compare VSTS, Rally and TFS (Microsoft).
- A team player with exemplary communication and analytical skill.
- Conduct Smoke tests as an end user to check sanity of system; working with software developers and project support teams; identifying business requirements.
- Monitor and execute performance testing; exhaustive testing, functionality testing, writing and executing test scripts.
- Designing tests to mitigate risk; presenting findings to software development and business user teams.
- Working on multiple projects at one time; liaising with virtual project teams across other Hubs.
- Giving Demo to Business Analyst and Product Owner.
Technical Support Analyst
IBM
Mumbai, Maharashtra
05.2011 - 01.2013
- Organization :, Process : British Telecom Designation : Lead Technical Support, Provide client support and technical issue resolution via E-Mail, phone.
- Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
- Configure software to connect to Internet application servers.
- Provide training to clients in the use of system and applications as related to Internet.
- Obtain general understanding of OS and application operations related to company offered services.
- Identify and correct or advise, on operational issues in client computer systems.
- Handling Escalation Calls and providing support to new joiner's.
- Created and achieved product quality objectives and met product specifications.
Senior Customer Service Associate
Meru Cabs Pvt Limited
Mumbai, Maharashtra
06.2008 - 05.2011
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Handling inbound calls related booking and inquiries.
- Dispatch of all Advance and Current Bookings & 100% execution of all dispatched jobs.
Customer Service Specialist
Intelenet Global Services
Mumbai, India
07.2007 - 06.2008
- Attend to customer inquiries, requests or complaints and coordinate with internal departments to resolve customer issues.
- Escalate and follow-up on customer complaints if required and resolve them.
- Handling normal as well as media escalation issues.
- Applying charges on the Billing system.
Education
B.Sc. IT - Science Education
Mumbai University
Mumbai 06.2003 - 06.2005
Bachelor of Science - Science
St. Thomas Jr College
Mumbai 06.2000 - 06.2002
Skills
Test Complete and Load Completeundefined
Certification
ISTQB
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Test Automation Foundations
10-2020
Learning Selenium
10-2020
Software Quality Analyst
Achilles Pvt. Ltd
01.2013 - Current
Technical Support Analyst
IBM
05.2011 - 01.2013
Senior Customer Service Associate
Meru Cabs Pvt Limited
06.2008 - 05.2011
Customer Service Specialist
Intelenet Global Services
07.2007 - 06.2008
B.Sc. IT - Science Education
Mumbai University
06.2003 - 06.2005
Bachelor of Science - Science
St. Thomas Jr College
06.2000 - 06.2002
Similar Profiles
Ryon RodriguezRyon Rodriguez
Safety Officer at Achilles, Inc.Safety Officer at Achilles, Inc.
Sabine Ballou-AaresSabine Ballou-Aares
Volunteer at Achilles InternationalVolunteer at Achilles International
Angela Valerio-FernandesAngela Valerio-Fernandes
Team leader at Achilles TherapeuticsTeam leader at Achilles Therapeutics