NADIMPALLI NIKHIL VARMA

Client - Barclays

1.) Triumph(Mainframe) Test Data Support (Triumph release testing team):-

• Create, configure, and manage test data sets for various testing scenarios.
• Maintain and ensure the availability of high-quality test data that meets the requirements of E2E testing team.
• Onboard accounts through CICS screen from the triumph mainframe and excel macros.

2.) Manual Testing (BMB Payments & Debit Cards team):-

• Tested several scenarios to emulate the CRMFRAUD feature of the Barclays Mobile Banking(BMB) application in a simulator(Seetest Cloud).
• Extracted & Validated logs from AWS.
• Ran feature files(automation) using TBA executor and monitor the automation.
• Updated supporting documents in JIRA and raised defects.

Technical Support :-

• Provide timely and effective technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve customer issues via phone, email, live chat, or remote desktop tools like Anydesk
• Document all support cases, steps taken for resolution, and outcomes in the ticketing system(Service Desk Plus)
• Ensure that service-level agreements (SLAs) are met and that issues are resolved within agreed timelines.