- Ms Offfice
Hi, I’m
NADIM SAYED
Partner Care Manager
Thane
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 16 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
16
years of professional experience
3
years of post-secondary education
1
Certification
Work History
Connectwise, LLCMumbai
Partner Care Manager
05.2020 - Current
Job overview
- Maintained relationships with Vendors and Partners to meet deadlines and diversify capabilities.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Negotiated contracts with partners to give equitable terms to all parties.
- Developed and implemented strategies to enhance partner and vendor relations.
- Facilitated communication between internal stakeholders, partners and vendors for project cohesion.
- Orchestrated projects within strict timeframes by solving complex problems and working closely with senior leaders.
- Manage and enhance partner experience by keeping their interest highly aligned.
- Handle escalation by analyzing data, liaising with stakeholders, identify root cause and present an acceptable solution.
- Making strategic decisions on credits, re-commitment and cancellation of partner agreement.
- Understand partner expectations and promote customer advocacy to ensure partner satisfaction
- Maintain excellent relationship with partners which will help drive bigger ecosystem for our partners, company and community
- Liaised between partners and internal stakeholders to resolve conflicts.
Concierge Global Services Pvt LtdMumbai
Operations Manager
11.2019 - 05.2020
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed strategy to increase sales and drive profits.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed systems and procedures to improve operational quality and team efficiency.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Sutherland Global ServicesMumbai
Team Manager
04.2019 - 11.2019
Job overview
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Documented scores and stats of games and distributed results to appropriate people.
- Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention 60%.
- Led employee relations through effective communication, coaching, training and development.
- Met with clients to maintain communication to enhance teams' execution on new products.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Lester Info-Services, NaviMumbai
Team Leader
03.2013 - 04.2019
Job overview
- Led team of 15 members while providing exceptional customer service.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Confirmed confidential budget reports remained up-to-date for manager.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Assisted with new hire processing and existing training programs.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Intelenet Global Services Pvt Ltd
Senior Process Associate
01.2008 - 10.2011
Job overview
- For their Barclays Process
- Front End Customer service for Barclays Bank U.K
- Complete Banking Transactions for the Customers
- Identify and escalate any Frauds on the account and help the customer to get the case logged
- Up-selling various Banking Products like Credit Cards, Home Insurance and Account Upgrades
- Have always achieved the given target for Customer Satisfaction
- Was able to achieve the Monthly Sales Targets by 120%
- Academic Credentials:
- TYBcom: Completed from Himalayan University
- Intermediate: Done 12th with 70% from Maharashtra Board
- High School: Done 10th with 51% from Maharashtra Board
Education
Himalayan UniversityItanagar, India
Bachelor of Commerce from Commerce
06.2014 - 03.2017
Skills
- Advanced problem solving
Additional Information
- Ready to relocate
Software
- Salesforce
- PSA
Certification
- ITIL V2, Axelos
Timeline
Partner Care Manager
Connectwise, LLC
05.2020 - Current
Operations Manager
Concierge Global Services Pvt Ltd
11.2019 - 05.2020
Team Manager
Sutherland Global Services
04.2019 - 11.2019
- ITIL V2, Axelos
05-2017
Himalayan University
Bachelor of Commerce from Commerce
06.2014 - 03.2017
Team Leader
Lester Info-Services, Navi
03.2013 - 04.2019
Senior Process Associate
Intelenet Global Services Pvt Ltd
01.2008 - 10.2011
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