Nadya Crouse
Fort Wayne
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Circle Logistics through effective relationship building and strategic planning. Skilled in account management and teamwork, demonstrated by resolving escalated issues and maintaining high client relationships. Achieved significant improvements in customer service, ensuring successful account reviews and client satisfaction.
Overview
7
7
years of professional experience
Work History
Account Manager
Circle Logistics
10.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Book Packager
Ingram
11.2020 - 10.2021
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Proved successful working within tight deadlines and a fast-paced environment.
Host
Texas Roadhouse Restaurant
01.2017 - 03.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
High School Diploma -
North Side High School
Fort Wayne, IN06.2020
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Relationship Building
- Strategic Planning
Timeline
Account Manager
Circle Logistics
10.2021 - Current
Book Packager
Ingram
11.2020 - 10.2021
Host
Texas Roadhouse Restaurant
01.2017 - 03.2020
High School Diploma -
North Side High School
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