Naeem Ahmad
Jaipur
Summary
Experienced team leader in directing the activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big-picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
8
8
years of professional experience
Work History
Team Lead
Axestrack Software Solutions
04.2021 - Current
- Roles and Responsibilities
- Leading a team of 15+ professionals to run smooth customer-centric operations
- Operations leads with a proven track record of overseeing project execution and ensuring strict adherence to SLA requirements.
- Serves as the primary point of contact, managing relationships with multiple clients and representing the organization professionally.
- Collaborates with cross-functional teams (IT support, DevOps, HR, and Accounts) to optimize operational processes for cost efficiency and productivity.
- Reviews and analyzes day-to-day operations, focusing on eliminating inefficiencies and enhancing overall process value.
- Works with defined KPIs, contributing to customer success by identifying opportunities and serving as an innovative partner in the process.
- Specializes in customer relationship management in remote operations, ensuring a seamless and client-focused approach.
- Manages end-to-end processes and projects, including stakeholder management, planning, execution, inventory management, and project closure.
- Dedication to improving communication and collaboration, fostering an environment that eliminates boundaries for successful customer deliverables.
- Acts as a subject matter expert (SME) and coach, leveraging expert knowledge to train both internal and external team members.
- Comfortable with client visits and capable of working from client sites as needed.
- Proficient in communication and negotiation, with a strategic understanding of competitive analysis, to navigate potential threats effectively.
Sr. Operations Executive
Axestrack Software Solutions
04.2019 - 04.2021
- Roles and Responsibilities
- Excel in Customer Service and Customer Centricity and deliver a world-class Class Customer Experience
- Operations of GPS Installation and Maintenance
- Device testing and configuration
- Inventory Management
- Customer Relationship management in Remote Operations
- Build strong communication and working relationships with Key stake holders at customer site
- Key performance indicators are defined with objectives to maintain daily through put and quality measures
- Driving the team to meet Daily Production numbers with 95% Quality
- Participate in Capacity Planning – maintain staffing and control shrinkage
- Reporting and Analytics: Consistent reporting and Data Analytics
- Compliance: Ensure adherence to data and policy compliance requirements.
Operations Executive
Axestrack Software Solutions
01.2017 - 03.2019
- Daily Operations:
- Following for GPS installations and maintenance
- Attending client query over call and mail
- Maintaining inventory of GPS devices
- Keeping record of daily attendance and expenses of field executives
- Follow up for Payment Recovery of Defaulter/non responding clients.
Customer Executive
Vkalp Outsourcing Pvt.ltd
12.2015 - 11.2016
- Online product listing
- Customer relation.
Education
Bachelor - Computer Application(BCA)
Rajasthan University
2015
Skills
- Proficiency in the Microsoft Office Suite
- Resource Allocation
- Employee Evaluation
- Performance improvement
- Key performance indicators
- Client Service
- Account management
- Staff education and training
- Daily workflow improvement
- Written Communication
- Complaint resolution
- CRM
- Ability to identify and address performance-related issues
- Team Management
Additional Information
- Class XII , Year of Passing: -2009 (MP Board)
- Class X Year of Passing: -2007 (MP Board)
- Achievements: I was awarded Employee of the Month twice for excellent performance.
Timeline
Team Lead
Axestrack Software Solutions
04.2021 - Current
Sr. Operations Executive
Axestrack Software Solutions
04.2019 - 04.2021
Operations Executive
Axestrack Software Solutions
01.2017 - 03.2019
Customer Executive
Vkalp Outsourcing Pvt.ltd
12.2015 - 11.2016
Bachelor - Computer Application(BCA)
Rajasthan University