Naeem Bavisha
Vadodara
Summary
Dynamic and results-driven professional with extensive experience at Cafe Coffee Day, excelling in beverage preparation and customer service. Proven track record in training staff and enhancing operational efficiency. Adept at inventory management and resolving customer issues, fostering a welcoming environment that boosts satisfaction and loyalty.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Senior Barista
Cafe coffee day
Vadodara
03.2025 - 01.2026
- Prepared and served high-quality beverages to customers.
- Maintained cleanliness and organization of the coffee station and seating area.
- Trained new baristas on beverage preparation and customer service standards.
- Ensured compliance with health and safety regulations in food handling.
- Assisted in inventory management by tracking supplies and placing orders.
- Engaged with customers to provide excellent service and build rapport.
- Managed cash register transactions accurately and efficiently for customer sales.
- Responded promptly to customer complaints or special requests in a courteous manner.
- Monitored stock levels of cups, lids, straws, napkins, ensuring adequate supply at all times.
- Demonstrated knowledge of brewing methods and coffee varieties in order to recommend drinks to customers.
Shift Manager
Hard castle rastaurant pvt limited
Vadodara
01.2021 - 03.2025
- Supervised daily restaurant operations to ensure efficient service.
- Trained and mentored staff on customer service standards.
- Managed inventory levels and ordered supplies as needed.
- Resolved customer complaints swiftly to enhance satisfaction.
- Coordinated staff schedules to meet peak service demands.
- Helped employees accomplish tasks during peak periods.
Education
Bechelor of Commerce - Commerce
Maharaja Sayaji Rio University
Vadodara , India 01.2021 - 01.2024
Skills
- Beverage preparation
- Customer service
- Health compliance
- Inventory management
- Cash handling
- Restaurant operations
- Team leadership
- Staff training
- Problem solving
- Effective communication
- Time management
- POS system operation
- Espresso preparation
- Cash register operation
- Front counter maintenance
- Up-selling
Languages
English
First Language
English
Elementary (A2)
A2
Gujarati
Beginner (A1)
A1
Hindi
Beginner (A1)
A1
Timeline
Senior Barista
Cafe coffee day
03.2025 - 01.2026
Shift Manager
Hard castle rastaurant pvt limited
01.2021 - 03.2025
Bechelor of Commerce - Commerce
Maharaja Sayaji Rio University
01.2021 - 01.2024