Naeem Khan
Mumbai
Summary
Diligent and ambitious deputy manager with several years of industry experience. Possesses exceptional leadership and conflict resolution skills. Committed to ensuring that all associates deliver the utmost level of customer service.
Overview
11
11
years of professional experience
Work History
Deputy Manager
LG Electronics India Private Ltd
Mumbai
03.2022 - Current
- Generated after-sales AMC business for VRF, Ductables, Cassettes, and Chillers
- Managed key accounts for select clients based out of Mumbai
- Negotiated contracts with customers for AMC sales, repair services, and retrofit sales to ensure competitive pricing and quality standards
- Cultivated strong client and vendor relationships to enhance customer satisfaction and loyalty.
Assistant Manager
Johnson Controls-Hitachi Air Conditioning India Ltd.
Mumbai
12.2017 - 02.2022
- Managed Key Accounts in Mumbai & Maharashtra, focusing on service delivery & projects
- Led Sales & Marketing efforts for Retrofit and Trading Business of Hitachi Exclusive Products in Mumbai
- Proactively negotiated contracts with vendors and customers for AMC sales, repair services, and spare parts sales
- Conducted comprehensive training and development sessions for Dealers and Customers.
Assistant Manager
Future Retail Ltd.
03.2017 - 11.2017
- Led services for Future Group's Koryo Brand Home Appliances in the west region
- Managed the service network across Maharashtra, Goa, and Gujarat via Franchisees
- Effectively managed vendor relationships to ensure timely delivery of spare parts and equipment.
Service Executive
Johnson Controls-Hitachi Air Conditioning India Ltd.
Mumbai
02.2015 - 03.2017
- Managed Mumbai's Dealer network for all HVAC products serving Corporate and B2B clients
- Oversaw call management, technical assistance, training, site surveys, invoicing, and material management
- Generated AMC and service business through strategic marketing.
Service Engineer
ETA General Private Ltd.
Mumbai
07.2013 - 01.2015
- Managed Mumbai's network of Dealers and Franchisees, ensuring successful performance trials of VRF Air Conditioning systems as per client specifications
- Provided technical service for HVAC systems such as VRF Systems & Ductable Units in the field
- Acquired AMCs with clients, contributing to spares revenue generation.
Education
Post Graduate Diploma in Operations Management -
Prin. Welingkar Institute of Management, Affiliated to Mumbai University
01.2016
BE – Mechanical -
M.H Saboo Siddik College of Engineering , Affiliated to Mumbai University
01.2013
H.S.C. -
Ramanand Arya D. A. V. College of Science, Maharashtra State Board
01.2009
S.S.C. -
Mumbra English High school
01.2007
Skills
- Cost analysis and savings
- Task Delegation
- Process and procedure development
- Sales and Marketing
- Decision-making capabilities
- Conflict resolution expertise
Projectsandachievements
- AMC Camp for Bombay Realty Customer.
- ICICI Bank Cap Connections project for all AC wiring across Mumbai.
- 24 Hour TAT Management Project for all Key Accounts.
- Retro-Fit work of Variable Refrigerant Flow AC systems of at Hotel Heritage, Mumbai.
- Design and Fabrication of Zeolite based Pedal Powered Refrigerator.
- Organized AMC Seminar and Customer Meet for Three Consecutive Years at LG.
- Highest AMC KPI Achievement Award at LG.
Personal Information
Date of Birth: 08/29/91
Extracurricular Activities
Table Tennis, Football, Swimming, Driving, Beaches, Video Games, Anime, Trying different Food delicacies, Proficient in MS Office Word/ Excel/ PowerPoint
Timeline
Deputy Manager
LG Electronics India Private Ltd
03.2022 - Current
Assistant Manager
Johnson Controls-Hitachi Air Conditioning India Ltd.
12.2017 - 02.2022
Assistant Manager
Future Retail Ltd.
03.2017 - 11.2017
Service Executive
Johnson Controls-Hitachi Air Conditioning India Ltd.
02.2015 - 03.2017
Service Engineer
ETA General Private Ltd.
07.2013 - 01.2015
Post Graduate Diploma in Operations Management -
Prin. Welingkar Institute of Management, Affiliated to Mumbai University
BE – Mechanical -
M.H Saboo Siddik College of Engineering , Affiliated to Mumbai University
H.S.C. -
Ramanand Arya D. A. V. College of Science, Maharashtra State Board
S.S.C. -
Mumbra English High school
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