Naeem Shaikh

Project 2: EY Gen AI-Driven Internal Audit Chat Platform

Role: Senior Quality Engineer | Sept 2024 – Mar 2025

• Assigned to a new EY project focusing on an AI-powered chat application supporting internal audit teams.
• Led manual and automation testing efforts for AI conversation flows, NLP validation, and backend API integration.
• Designed and executed test cases to verify intent recognition, contextual accuracy, and response behavior.
• Extended the Selenium Java framework for testing regression flows and backend validations.
• Ensured close collaboration with AI developers and data analysts to align test strategies with ML model updates.
• Managed defect lifecycle using Azure DevOps and contributed to agile delivery across bi-weekly sprints.

Project 1: EY GEM - Consulting Services

Role: Senior Quality Engineer → Team Lead | May 2022 – Aug 2024

• Joined as a Senior QA Engineer, working on enterprise-level web and mobile applications with a focus on manual, automation, and API testing.
• Built a custom Selenium Java automation framework from scratch using TestNG, Maven, and POM, designed for scalability and modularity.
• Integrated the automation suite into CI/CD pipelines using Jenkins, and implemented Extent Reports for detailed test reporting.
• Executed API tests across modules using Postman and Rest Assured
• Contributed to Agile processes including sprint planning, retrospectives, and backlog grooming in a cross-functional environment.
• Collaborated with developers, BAs, and product owners to clarify business logic, improve test coverage, and ensure product quality.

Team Leadership Responsibilities (April 2024 – Aug 2024)

• Promoted to Team Lead to handle a newly formed POD of 3 QA engineers.
• Owned sprint planning, task allocation, and test strategy execution for a core module.
• Conducted code and test case reviews, mentored junior team members, and streamlined communication with stakeholders.
• Spearheaded continuous process improvements and standardized documentation across the POD.

• Worked as a Manual and Automation Tester for multiple enterprise applications (Board and AGM Applications) across web and mobile platforms.
• Performed Functional, Integration, Regression, and System testing for critical business modules.
• Conducted API testing using Postman and validated response payloads, headers, and integration behavior.
• Worked with a globally distributed Agile team; actively participated in sprint ceremonies and defect triage calls.
• Contributed to documentation, reusable test components, and mentoring new QA members.
• Recognized with multiple awards for Best Team, Star Performer, and On-the-Spot Contribution.

• Handled fare and fare rule validation using Global Distribution Systems (GDS) for leading international airlines.
• Performed quality assurance checks on airline pricing, rules, and booking systems across multiple markets.
• Ensured fare rule accuracy, seasonal restrictions, class mapping, and baggage validations.
• Addressed client queries via email and ticketing systems, maintaining SLA adherence.
• Recognized for consistent delivery and zero-error output in fare quality audits.