Nafees Ahmad Warsi
Muzaffarpur
Summary
Sales professional with over 6 years of experience in direct sales and partner channel management. Demonstrated ability to enhance sales performance and drive business growth through strategic marketing initiatives. Expertise in strategic planning, CRM management, and data analysis to optimize sales processes. Strong leadership and communication skills contribute to improved team performance and organizational success.
Overview
7
7
years of professional experience
Work History
Sales Operations Manager
Lakme Academy Powered By Aptech
Patna
03.2024 - Current
- Oversaw daily operations of academy, ensuring delivery of high-quality education and support services.
- Led team of counselors and trainers, providing mentorship and conducting performance evaluations.
- Delivered personalized career counseling to students, identifying strengths and educational opportunities in beauty industry.
- Conducted workshops on career development and industry trends to enhance student skills.
- Developed assessment tools to evaluate student skills and progress effectively.
- Created individualized development plans tailored to each student's goals and needs.
- Designed new programs to boost student engagement and learning outcomes while evaluating existing ones for improvements.
- Collaborated with industry professionals to establish internship opportunities, engaging parents for updates on student progress.
Senior Store Manager
Lakme Salon
Bettiah
12.2021 - 02.2024
- Recruited, trained, and supervised team of hairstylists and estheticians to enhance service quality.
- Ensured compliance with health and safety regulations, creating a safe environment for staff and clients.
- Resolved customer complaints efficiently, maintaining high levels of professionalism.
- Established membership loyalty through a rewards program, increasing client retention.
- Fostered a positive team culture by regularly recognizing and rewarding staff achievements.
- Developed staff schedules to optimize coverage and improve operational efficiency.
- Achieved 60% revenue growth within six months by establishing sales targets and implementing upselling strategies.
- Created marketing campaigns that significantly boosted client acquisition.
Salon Manager
Bella n Ken salon
12.2018 - 03.2021
- Staff Management: Recruit, train, and mentor salon staff, including hairstylists, estheticians, and support staff.
- Schedule staff shifts and manage time-off requests to ensure adequate coverage.
- Conduct performance reviews and provide constructive feedback.
- Customer Service: Ensure exceptional client experiences through attentive service and effective communication.
- Handle client complaints and feedback to enhance satisfaction and retention.
- Implement loyalty programs and promotions to encourage repeat business.
- Financial Management: Prepare and manage budgets, including forecasting revenues and expenses.
- Monitor sales performance and develop strategies to meet financial targets.
- Oversee payroll, commissions, and inventory management to control costs.
- Marketing and Promotions: Develop marketing strategies to promote the salon's services, including social media campaigns and community events.
- Collaborate with staff to create seasonal promotions and packages.
- Build partnerships with local businesses for cross-promotions.
- Operations and Compliance: Ensure the salon meets health and safety standards, including sanitation protocols.
- Maintain inventory levels and order supplies as needed.
- Manage salon policies and procedures to ensure efficient operations.
- Client Relations: Build strong relationships with clients to understand their needs and preferences.
- Track client feedback and adjust services accordingly to improve offerings.
- Promote and sell salon products to enhance client loyalty.
- Sales Leadership: Drive sales growth by setting and communicating clear sales targets for the team.
- Analyze sales reports to identify trends, strengths, and areas for improvement.
Education
Bachelor of Commerce -
BRABU Muzaffarpur
01.2019
I.Com -
BSEB Patna
01.2016
Matriculation -
BSEB Patna
01.2014
Skills
- Sales forecasting and data analysis
- Performance evaluation
- Customer relationship management
- Program development
- Team leadership
- Time management
- Effective communication
- Sales training
- Customer segmentation
- Problem solving
- Marketing strategy
- Revenue growth strategies
- Operations management
- Customer billing
- National account management
- Teamwork and collaboration
- Promotional sales events
- Closing techniques
- Relationship building
- Distributor relations
- Employee retention
Achievements And Awards
- Increased student enrollment by 50% through effective outreach and engagement strategies.
- Successfully enhanced student placement rates with leading beauty industry employers.
Languages
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Urdu
Intermediate (B1)
B1
Arabic
Beginner (A1)
A1
Timeline
Sales Operations Manager
Lakme Academy Powered By Aptech
03.2024 - Current
Senior Store Manager
Lakme Salon
12.2021 - 02.2024
Salon Manager
Bella n Ken salon
12.2018 - 03.2021
Bachelor of Commerce -
BRABU Muzaffarpur
I.Com -
BSEB Patna
Matriculation -
BSEB Patna