Nafeesa Azam
Chennai
Summary
Accounts receivable professional with extensive experience at ADP India Pvt Ltd, specializing in process optimization and client relationship management. Demonstrated ability in payment reconciliation and collections management, resulting in improved cash flow and reduced bad debt losses. Recognized for strong communication and problem-solving skills, contributing to overall operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Credit Control Administration
Lycatel BPO Pvt Ltd
Chennai
06.2024 - Current
- Processed invoices and credit memos for 20 countries across Europe and USA.
- Created comprehensive reports summarizing accounts receivable activities within specific time frames.
- Conducted research on customer accounts to resolve payment inquiries and issues.
- Matched orders with invoices, ensuring accurate information recording.
- Prepared monthly statements and sent reminder notices for outstanding payments.
- Generated aging reports to identify overdue accounts and inform collection strategies.
- Managed collections by contacting customers about overdue balances and resolving disputes.
- Reviewed incoming payments for accuracy prior to posting in general ledger system.
Accounts Receivable Executive
ADP India Pvt Ltd
Chennai
09.2022 - 05.2024
- Processed payments from customers in compliance with payment terms.
- Managed complete accounts receivable process for timely invoicing and collections.
- Reviewed customer accounts, updating records of invoices, debits, and credits.
- Analyzed aging reports to identify delinquent accounts and initiate collection efforts.
- Streamlined accounts receivable processes through automation to enhance efficiency.
- Facilitated internal and external audits related to accounts receivable.
- Developed strategies to reduce bad debt losses while maintaining positive customer relations.
- Maintained accurate transaction records using accounting software systems.
Internal Audit and Accounting
Winnovature India Pvt Ltd
Chennai
03.2021 - 07.2022
- Collaborated effectively in team environments to enhance workplace productivity.
- Engaged with diverse coworkers to address product and service-related issues.
- Achieved goals through cross-functional teamwork and communication.
- Utilized strong interpersonal skills to foster customer relationships.
- Researched best practices to improve audit results significantly.
- Reconciled financial records and expenses for accuracy.
- Processed payments, credits, and transactions using company software applications.
- Assisted HR by conducting initial phone screens and scheduling interviews.
Billing and Inside Sales
Yakura Industries
Trichy
07.2020 - 01.2021
- Maintained and updated databases to ensure accuracy of information.
- Engaged customers through effective interpersonal communication skills.
- Contributed innovative solutions to enhance team performance and outcomes.
- Organized stockroom inventory by size, color, and style for efficient retrieval.
- Answered customer inquiries regarding product features, pricing, and availability.
- Enhanced workplace productivity by collaborating effectively in team settings.
- Maintained up-to-date knowledge of sales promotions, return policies, and security practices.
- Pursued continuing education and advanced training to remain knowledgeable.
Telecaller
Teleperformance India Pvt Ltd
Bangalore
01.2019 - 02.2020
- Documented sales call data in company software.
- Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
- Cross-sold additional products and services to purchasing customers.
- Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
- Managed multiple tasks simultaneously while maintaining focus on each individual caller.
- Updated customer information in the database accurately.
Education
Bachelor of Arts - Commerce
Bishop Heber College
Trichy05-2018
Skills
- Adaptability and flexibility
- Team collaboration
- Client relations
- Positive attitude
- Problem-solving under pressure
- Effective communication
- Understanding of compliance and confidentiality
- Customer relationship management
- Payment reconciliation
- Problem solving
- Time management
- Multitasking Abilities
- Leadership
- FLUENT IN English Hindi and Tamil
Accomplishments
- Proficiency in English
- Gold Medalist in Yoga, Beginning Level
- Attended a one-week summit in Bhubaneshwar, Orissa, by the British Council
- I attended many finance summits in college
Affiliations
- President of the Quiz Club in college
- Vice President of the Commerce Department in the College
- Cultural head until high school
- Head of English and Hindi Club in High School
Certification
- Certification in Python
- Certification in Power BI
- Diploma in Microsoft Office
- Diploma In Computer Application
- Tally ERP 9
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Timeline
Credit Control Administration
Lycatel BPO Pvt Ltd
06.2024 - Current
Accounts Receivable Executive
ADP India Pvt Ltd
09.2022 - 05.2024
Internal Audit and Accounting
Winnovature India Pvt Ltd
03.2021 - 07.2022
Billing and Inside Sales
Yakura Industries
07.2020 - 01.2021
Telecaller
Teleperformance India Pvt Ltd
01.2019 - 02.2020
Bachelor of Arts - Commerce
Bishop Heber College
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