Nafeesa Sulthan
Chennai
Summary
Dynamic Trade Finance Specialist with expertise from DBS Bank India Ltd, adept at navigating Forex regulations and enhancing operational efficiency. Proven ability to deliver exceptional client service and drive compliance with trade regulations. Strong analytical skills and a commitment to continuous improvement ensure successful outcomes in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Specialist Trade Finance
DBS BANK INDIA LTD
CHENNAI
11.2017 - Current
- Handle end-to-end Trade Finance operations at branch level, including Export and Import transactions
- Process Forex transactions (A1 & A2 payments) in compliance with RBI and FEMA guidelines
- Manage Export & Import documentation, ensuring accuracy and regulatory compliance
- Execute Letter of Credit (LC) issuance, amendments, invocation, and closure
- Handle Bank Guarantees (BG) issuance, amendments, invocation, and monitoring
- Process Local Bill Discounting, PCFC, Collection Bills, and Trade Inward transactions
- Manage disposal of inward remittances and inward bills received
- Handle loan products including:
Short-term loans
Long-term loans
Working Capital Demand Loans (WCDL) - Monitor and follow up on IDPMS and EDPMS outstanding cases
- Coordinate with clients for regularization of export/import bills and BOE submissions for end-to-end closure
- Ensure timely reporting and monitoring of Merchant Trading Transactions (MTT),ECB monthly reporting , ODI & APR Submission coordinating with clients and regulatory team
- Prepare and review trade-related reports for internal and regulatory purposes
- Work closely with business teams, stakeholders, and compliance units to obtain necessary approvals
- Ensure adherence to URC 522, UCP 600, and other applicable trade regulations
- Possess working knowledge of SWIFT MT codes used in trade and forex messaging
- Support business growth by providing operational and regulatory guidance to relationship managers and clients
Deputy Manager
HDFC BANK LTD
CHENNAI
08.2014 - 10.2017
- Worked as a service manager in Anna Nagar west branch handling queries, request and complaints of customers in retail branch banking
- Handled teller transactions in the same branch for about a year.
- Transaction also involves Forex, Inward & Outward remittance, Traveler cheques, issuances of prepaid forex cards for NRE & NRO customers.
- Role also involves handling service-related issues of the customer regarding outward clearing cheques, non-cash transactions like RTGS /NEFT issuing Demand drafts & Banker's cheques
- Handling customer deliverables like debit cards, cheque books and net banking pins etc. as custodian
- Lobby management, locker operations, processing of service requests and opening of accounts with in the given TAT ensuring the first-time resolution given to customers.
Senior Customer Service Associate
Standard Chartered Bank
CHENNAI
04.2012 - 08.2014
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service via Phone Banking Services for PAN INDIA clients.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction through follow ups (callbacks\Emails).
- Dealing with Indian Savings, Current, Overdraft accounts and also Mortgage Loan accounts. Accountable for dealing with customers multiple queries regarding opening of saving accounts, processing of cheques, debit cards, personal and mortgage loan related queries
- Maintain accuracy of information given to customers.
Senior Account Receivable Executive
Dell International Services India Ltd
CHENNAI
11.2010 - 02.2012
- Worked as a Sr. Account Receivable Executive for US health care for the U.S billing office Athena Health.
- Strong communication and negotiation skills.
- Detailed oriented and works with high degree of accuracy in handling health claims under Reconciliation and Denial Management for health Providers
- Ability to multitask.
- Handles confidential, financial and personal information appropriately.
- Possess strong problem-solving skills.
Education
MBA - Banking And Finance
University of Madras
Chennai India 12-2024
Master - English Literature
University of Madras
Chennai01.2011
Bachelor - Chemistry
ANNA ADARSH COLLEGE FOR WOMENS
Chennai04-1998
Skills
- AI tools and prompt learning
- Trade finance knowledge
- Forex regulations expertise
- Banking operations understanding
- Regulatory change awareness
- Digital resource utilization
- User case analysis
- Agile methodologies
- Lucidchart proficiency
- Balsamiq skills
- JIRA management
- Microsoft Word proficiency
- Microsoft Excel expertise
- Microsoft PowerPoint skills
Certification
- CBAP Trained - Business Analysis Certified Professional, 02/2022, Train Smart Academy
- PSM | PSPO Trained, Train Smart Academy
Accomplishments
- Successfully completed all the requirements of My Persona: Woman 2.0 Program 2020-2021 at DBS Bank India Ltd.
- Winners of Customer Centricity Award as a team member in Celeb Club Quarterly Awards - March 2021.
- Awarded twice, for Week to peak performance in cross selling of HDFC life insurance policy - March 2017 at HDFC BANK LTD.
- Exemplary customer service award for best Personal Banker - welcome desk in April 2017.
- Awarded with Value Champ cash award for Sep 2013 at Standard Chartered Bank.
Languages
- Tamil
- Hindi
- Urdu
- English
Timeline
Specialist Trade Finance
DBS BANK INDIA LTD
11.2017 - Current
Deputy Manager
HDFC BANK LTD
08.2014 - 10.2017
Senior Customer Service Associate
Standard Chartered Bank
04.2012 - 08.2014
Senior Account Receivable Executive
Dell International Services India Ltd
11.2010 - 02.2012
MBA - Banking And Finance
University of Madras
Master - English Literature
University of Madras
Bachelor - Chemistry
ANNA ADARSH COLLEGE FOR WOMENS