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CHEEDELA NAGA KARTHIK
Senior Banking Professional
Guntur
Summary
Dynamic banking professional with 12 years of experience in branch operations, sales, marketing, risk management, and compliance. Proven expertise in driving business development, revenue generation, and managing customer relationships while ensuring regulatory compliance and operational efficiency. Demonstrated track record of leading high-performing teams, achieving sales growth, and optimizing operational workflows. Skilled in cross-selling financial products, promoting digital banking adoption, and implementing process automation to enhance profitability. Proficient in Finacle, Oracle Banking Software, and Flexcube, with a strong history of expanding markets, forming strategic partnerships, and delivering customer-centric solutions. Versatile Senior Manager specializing in [Area], adept at planning, implementing, and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture that encourages the free exchange of information. Currently seeking new professional challenges with a growth-oriented company.
Overview
11
11
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Manager – Branch Manager
Yes Bank
05.2024 - 12.2024
- Led branch operations, sales, and marketing strategies, increasing revenue and customer acquisition
- Implemented cross-selling initiatives, improving product penetration and boosting fee-based income
- Strengthened KYC and AML compliance, enhancing fraud detection and regulatory adherence
- Spearheaded process automation and digital transformation, improving efficiency and customer experience
- Developed business expansion strategies, securing high-value clients and corporate tie-ups
- Provided strategic leadership, mentoring employees for professional growth and high performance
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Manager – PBA / BOM
HDFC Bank
03.2022 - 05.2024
- Managed branch operations, risk assessment, and customer service strategies, ensuring compliance and efficiency
- Led sales management initiatives, achieving revenue targets through effective cross-selling and marketing
- Strengthened customer relationship management (CRM), enhancing retention and satisfaction levels
- Implemented process improvements, reducing transaction turnaround time and improving service quality
- Designed and executed marketing campaigns, increasing customer engagement and product adoption
- Enhanced digital banking penetration, optimizing transaction efficiency and financial inclusion
- Led team training and development programs, fostering high-performance culture and career growth
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Manager – BOM
Kotak Mahindra Bank
05.2020 - 03.2022
Deputy Manager - DBM / BOM
ICICI Bank
01.2017 - 05.2020
- Managed branch operations, risk assessment, and customer service strategies, ensuring compliance and efficiency
- Led sales management initiatives, achieving revenue targets through effective cross-selling and marketing
- Strengthened customer relationship management (CRM), enhancing retention and satisfaction levels
- Implemented process improvements, reducing transaction turnaround time and improving service quality
- Designed and executed marketing campaigns, increasing customer engagement and product adoption
- Enhanced digital banking penetration, optimizing transaction efficiency and financial inclusion
- Led team training and development programs, fostering high-performance culture and career growth
Asst Manager – Gold Loans, Agri Operations & Collections
Axis Bank
07.2013 - 01.2017
- Developed marketing strategies for gold loans and rural banking, driving customer acquisition and retention
- Strengthened risk management processes, minimizing NPAs and enhancing asset quality
- Led sales initiatives, increasing loan disbursements and improving collection efficiency
- Built strong client relationships, enhancing customer satisfaction and long-term business
- Mentored junior staff, promoting a culture of continuous learning and leadership development
Education
PGDHRM -
Acharya Nagarjuna University
MBA - Finance & Marketing
JNTUK University, St. Ann’s Engineering College
01.2010 - 01.2012
B. Sc - Computers
Acharya Nagarjuna University, N N S Vidya College
01.2007 - 01.2010
XII - M.P.C
Sri Vani Junior College
01.2005 - 01.2007
X - undefined
Ravi Public School
Skills
Leadership & Team Development
Risk & Compliance Leadership
KYC & AML Compliance
Digital Banking & Fintech Integration
Operational Risk Management
Strategic Decision-Making
Regulatory Reporting
Business Development & Client Relationship Management (CRM)
Cross-Selling & Revenue Growth
Audit & Compliance Governance
Process Automation & Digital Transformation
Stakeholder Engagement & Strategic Alliances
Fraud Risk Management
Customer-Centric Solutions
Wealth Management & Investment Advisory
Retail Banking & Loan Portfolio Management
Customer Retention Strategies
Cash Flow & Treasury Management
Market & Competitive Analysis
Crisis & Conflict Resolution
Training & Development
Regulatory Liaison & Stakeholder Management
Certification
Insurance Regulatory Development Authority (IRDA)
Personal Information
- Date of Birth: 01/20/89
- Nationality: Indian
- Marital Status: Single
Awards
- Regional Level Recognition for outstanding performance in Digital Banking.
- Zonal Level Recognition for exceptional performance in Life Insurance.
- National Level Recognition for excellence in Risk Management and KYC Compliance.
- Pan India Recognition for top performance in Gold Loans.
- Awarded for Excellence in AML Compliance & Fraud Risk Monitoring.
- Consistently Rated Outstanding in Branch Audit & Compliance Evaluations.
- Best Performer Award for achieving highest business growth in retail banking.
- Excellence in Customer Service & Retention Award for exceptional client relationship management.
- Recognized for Leadership Excellence in mentoring and guiding high-performing teams.
Key Result Areas And Core Competencies
- Leadership & Team Development
- Risk & Compliance Leadership
- KYC & AML Compliance
- Digital Banking & Fintech Integration
- Operational Risk Management
- Strategic Decision-Making
- Regulatory Reporting
- Business Development & Client Relationship Management (CRM)
- Cross-Selling & Revenue Growth
- Audit & Compliance Governance
- Process Automation & Digital Transformation
- Stakeholder Engagement & Strategic Alliances
- Fraud Risk Management
- Customer-Centric Solutions
- Wealth Management & Investment Advisory
- Retail Banking & Loan Portfolio Management
- Customer Retention Strategies
- Cash Flow & Treasury Management
- Market & Competitive Analysis
- Crisis & Conflict Resolution
- Training & Development
- Regulatory Liaison & Stakeholder Management
Accomplishments
✔ Successfully managed high-value portfolios, increasing revenue and client retention.
✔ Consistently exceeded branch sales targets, driving business growth.
✔ Led and mentored teams, resulting in improved productivity and performance.
✔ Implemented a customer service strategy that increased satisfaction scores.
✔ Strengthened banking operations by ensuring 100% compliance with KYC & AML regulations.
✔ Developed and executed cross-selling initiatives, boosting overall revenue.
✔ Improved loan processing efficiency, reducing turnaround time.
✔ Recognized as a top performer in sales, operations, and customer service excellence.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Languages
English
Telugu
Timeline
Senior Manager – Branch Manager
Yes Bank
05.2024 - 12.2024
Manager – PBA / BOM
HDFC Bank
03.2022 - 05.2024
Manager – BOM
Kotak Mahindra Bank
05.2020 - 03.2022
Deputy Manager - DBM / BOM
ICICI Bank
01.2017 - 05.2020
Asst Manager – Gold Loans, Agri Operations & Collections
Axis Bank
07.2013 - 01.2017
MBA - Finance & Marketing
JNTUK University, St. Ann’s Engineering College
01.2010 - 01.2012
B. Sc - Computers
Acharya Nagarjuna University, N N S Vidya College
01.2007 - 01.2010
XII - M.P.C
Sri Vani Junior College
01.2005 - 01.2007
X - undefined
Ravi Public School
PGDHRM -
Acharya Nagarjuna University