Skills
Summary
Work History
Education
Certification
ADDITIONAL INFORMATION
Achievements
Generic

NAGABHUSHANA R

Bengaluru,KA

Skills

  • Critical Thinking
  • Retail Banking
  • Business Operations
  • Team Management
  • Strategic Planning
  • Operations Management
  • Time Management
  • Training Management
  • Customer Engagement

Summary

Dynamic and results-driven Banking Professional with progressive experience in retail banking, currently serving as Branch Manager at IndusInd Bank. Proven track record in branch operations, business development, forex transactions, and customer relationship management. Adept at leading high-performing teams, ensuring regulatory compliance, and driving revenue through effective cross-selling and financial planning. Recognized for maintaining high service standards, operational excellence, and achieving targets consistently. Skilled in handling audits, cash management and implementing best banking practices in alignment with RBI guidelines.

Work History

Branch Manager

IndusInd Bank
Bengaluru, India
01.2024 - Current
  • Spearhead the implementation, development, and maintenance of branch operations, ensuring alignment with business goals and compliance standards.
  • Collaborate closely with the Sales team to drive business Key Result Areas (KRAs), including revenue growth and client engagement.
  • Lead initiatives in customer acquisition, retention, and cross-selling by promoting a culture of customer-centric communication and service excellence.
  • Oversee daily branch operations, ensuring strict adherence to RBI guidelines, internal controls, and regulatory compliance.
  • Provided customers with guidance on outward remittance and travel cards, coordinated with treasury for real-time Forex rates to facilitate prompt and accurate customer transactions & processed inward and outward remittances, including Swift messages, under FEMA regulations
  • Manage the full lifecycle of customer accounts, including account opening, maintenance, and closure with a focus on accuracy and compliance.
  • Supported internal audits and regulatory inspections, achieving consistent “Satisfactory” ratings
  • Supervise and authorize key operational activities, including fund transfers, transaction verifications, and reconciliations.
  • Perform periodic review and resolution of ageing cases, improving customer satisfaction and reducing turnaround time for escalations.
  • Implement effective employee engagement strategies by offering support, clarity on process flows, and performance feedback—significantly reducing staff attrition.

SDM, KAM, RM, Sr RM

IndusInd Bank
Bengaluru, India
01.2020 - 01.2024
  • Handling the Branch operations, compliance, Day to day branch activity, Branch audit, internal and external compliance. ATM handling, CMS Software, Lockers, deliverables like Pin mailers, Chequebooks, welcome kits, and Statements, Internet & Mobile banking software.
  • Ability to handle complex tasks and exceed organization expectations
  • Managing various banking functions like cash management, remittance, clearing verification.
  • Cash & noncash transaction authorization, T.D.S tax challan. Initiating pro-active steps for resolving the customer complaints with proper inter departmental coordination with 0% escalations and 100% service quality maintenance.
  • Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.
  • Adhere to the strict Internal & External audit compliance of Bank.
  • Adroit at learning new concepts quickly, working well under pressure and communicating ideas clearly.
  • Possessing first rate communication and collaboration skills to lead and work in concert with diverse groups effectively.
  • Timely presenting the main clearing cheques, including both presentations.
  • Facilitating system queries pertaining to Account Balances, Payoffs and Approvals etc.
  • Effective handling of queries brought in by Customer Service Executives Tele-Banking Executive in the absence of any senior officer.
  • Reconciliation of Dummy Disbursement and General Receipt Accounts.
  • Month on month Achieving Business target and I got appreciation from senior management. Backup for Deputy Branch Manager.

Service Officer (SO)

Kotak Mahindra Bank
03.2017 - 01.2020
  • Service customer enquiries, determine customer needs and provide solutions with regards to their banking.
  • Managed and negotiated current/new accounts.
  • Developed and administered new operation processes. Organized and processed account receivables.
  • Monitored computer application and answered telephone calls.
  • Developed communication skills while working with customer.
  • Manage customer and bank privacy Cash handling and balancing with zero errors.
  • Process the files as per the Process Rules and insert the data into system.

Executive CSO

Essel Finance VKC Forex Service
03.2015 - 03.2017
  • Extensive experience in meeting customers and fulfilling their request.
  • Expertise in building relationship and retaining qualified customers.
  • Proficient in techniques like Head Hunting, Cold Calling and cash handling.
  • Good Negotiation and Closure skills with strong emphasis on Client/Candidate Relationship Management.
  • Handling customers from top MNC and satisfying them and getting new clients.
  • Strong analytical and communication skills.
  • Enthusiastic and hardworking with good communicational & organizational skills.
  • Ability to work and as part of a team to tight deadlines.

Education

MBA -

Cambridge Intuition of Technology
Bangalore
01.2013

B. Com - undefined

SSA college
Bellary
01.2011

PUC - Commerce

SG PU College
Bellary
01.2008

Certification

AMFI, IRDA

ADDITIONAL INFORMATION

Languages: English, Hindi, Kannada, Telegu

Achievements

Appreciation for excellent Sales results. Awarded INSURANCE SUPERHEROES'- HEALTH & LI CONTEST in JFM. Selected to help coach.

Achieved five promotion in five years, advancing from SDM to branch manager through progressive roles including KAM, RM and Sr. RM.

Consistently exceeded business targets in life insurance and asset fee portfolios, achieving 150% - 200% of allocated goals.

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NAGABHUSHANA R