Nagahyndavi Pappu
Pune
Summary
Psychology professional with strong experience in conducting assessments, planning interventions, and facilitating structured sessions with empathy and clarity. Skilled in active listening, building rapport through multilingual communication, and adapting to diverse client needs. Known for strong interpersonal skills, problem-solving, and the ability to collaborate effectively across teams. Experienced in managing high-volume interactions, resolving concerns with patience and professionalism, and supporting individuals in fast-paced, high-pressure environments. Brings a people-centered mindset, analytical thinking, and strong communication suited for corporate, healthcare, and learning-focused roles.
Overview
4
4
years of professional experience
Work History
Clinical Psychology Intern
Aditya Birla Memorial Hospital
Pune
08.2020 - 09.2024
- Skilled in conducting assessments and planning interventions to enhance client-focused care.
- Enhanced adaptability by managing various clinical and project challenges.
- Developed expertise in conducting neuropsychological evaluations.
- Worked with diverse teams to enhance communication and maintain ethical care.
- Led team in developing organized therapy protocols to ensure uniform treatment results.
- Conducted organized intervention sessions emphasizing client experience and satisfaction.
Customer Service Associate
Amazon
Pune
06.2020 - 12.2020
- Enhanced client experience by resolving concerns with empathy and efficiency.
- Boosted customer satisfaction through proactive understanding of needs.
- Implemented enhancements to decrease wait times and boost client satisfaction.
- Handled regular customer engagements with a constructive, solution-oriented mindset.
- Worked with diverse teams to ensure seamless operations.
Education
MSc - Psychology
Amity University
06.2025
BA - English Literature, Political Science, Psychology
GITAM University
04.2022
Skills
- Psychological assessment
- Empathy development
- Neuropsychological evaluation
- Team collaboration
- Critical thinking
- Communication skills
- Customer service
- Task prioritization
- Teamwork and collaboration
- Fluent in [specific language]
- Counseling expertise
Projects
Chronotype and Creativity: Examining How Sleep-Wake Patterns Influence Creative Thinking, The study examines how different sleep-wake patterns and chronotypes affect creativity, comparing whether morning or evening types show higher creative levels., 02/01/25, 05/31/25
Timeline
Clinical Psychology Intern
Aditya Birla Memorial Hospital
08.2020 - 09.2024
Customer Service Associate
Amazon
06.2020 - 12.2020
MSc - Psychology
Amity University
BA - English Literature, Political Science, Psychology
GITAM University