Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Nagalakshmi Allaboina

Nagalakshmi Allaboina

Hyderabad

Summary

9+ Years of experience into facilities, admin & HR roles in corporate environments.Expertise in Administrative Operations & Facilities, Security Operations Cafeteria Management, Preparation of Admin policies, Vendor Management, House Keeping, Event Management, Employee Relations, HR Operations, Talent Acquisition rewards & recognition.Ability to interact and relate with a broad spectrum of people from different backgrounds. Team Builder and effective communicator with excellent interpersonal and leadership skills. In-depth Experience in planning & execution as per the management needs.

Overview

12
12
years of professional experience

Work History

Executive MAC Planning

Cushman & Wakefield at Micron
Hyderabad
12.2022 - Current
  • Scheduled or conducted new employee orientations.
  • Assisted in the onboarding process of new hires by providing orientation information.
  • Maintained accurate records of all updates made to assigned spaces including move requests, furniture inventories and tenant improvements.
  • Conducted periodic reviews of all assigned spaces, identifying areas of improvement.
  • Timely and efficient delivery of Facility Management services. Support Business needs in accordance with SOW, service levels.
  • New Space planning and occupancy tool, Serra view.
  • Manage and administer the relationships for assigned low risk vendors and suppliers.
  • Assist operations team in continuity plans. Maintain site architectural floor maps & CAD files.
  • Maintain and track cubical wise allocation & de allocation.
  • Interact with project lead/Delivery managers to scope req.
  • Complete work under direction of more experienced staff Evaluate space utilization for department/areas.

Front Office Executive

PAREXEL International Pvt. Ltd
Hyderabad
09.2015 - 05.2022
  • Handling calls and connecting to the concern person and attending multiple phone lines.
  • Manage and Administer the relationships for assigned low risk vendors and suppliers.
  • Handling Facilities Helpdesk Tool (Assist) and compiling the report of helpdesk tickets.
  • Visitor Arrangements – Rangoli, Dia, Bouquet, Garland, Lunch Arrangements & Festival Arrangement. Co-ordination with cross functional department on regular basis for any facilities related issues, taking notes for further synchronizing.
  • Employee Relationship – Attending their Queries and re-directing accordingly.
  • Daily walk around of the facility to ensure high standards of housekeeping and maintenance.
  • Day to day meet with security in charge to discuss issues, if any. Addressing the priorities to security & Housekeeping personals on day-to-day basis.
  • Maintaining Directors daily schedule, Managing Calendars for crucial decision making people in management.
  • Worked with experineced sourcing consultants to identify ways to improve supply chain performance including cost savings, quality improvements, and discount programs. National & International Travel Booking and logistics. arrangements including itinerary (Domestic & International).
  • Working on ID card sending new Id cards to existing and new employees. Initiating with Passports & Visas with different embassies & regular follow up.

Helpdesk Executive

Jones lang lasalle( JLL) at United health group
Hyderabad
01.2012 - 01.2015
  • Managing diary requirements, including coordinating meetings and conference calls with other assistants/participants across multiple Lines of Business/locations and sending out calendar invitations, work on contract terminations.
  • Identify improvements in tools and processes to streamline and automate the supply or commodity management process. Arranging for payment of Director's FD's, CC Bills, various company expenses bills and reimbursement of expenses.
  • Coordinating necessary administrative support to general business matters (can include presentation materials, onboarding/ offboarding staff, card access, system accesses and follow-ups, stationery supplies/ordering, meeting/ telepresence rooms bookings etc.).
  • Plan and implement purchasing activities, measure, monitor, and report performance levels, completing vendor or supplier evaluations and scorecards.
  • Escalate and resolve customer service issues with the supplier or vendor. Acted as focal pint for low risk sourcing and vendor management activities.
  • An understanding of confidentiality issues and the use of discretion is essential. Handling incoming & outgoing calls, e-mails, EPBX & managing his desk etc.
  • Arranging Teleconferences, Video conferences & Webinar, preparing Minutes of the Meeting & circulating the same within the team and putting together the required information & documents at meeting.
  • Conducted review meetings as a tool for improving supplier performance. Organizing for offsite meetings (Quarterly Meetings).
  • coordinating with the team on Events Management. Worked on contract terminations.
  • Scheduling appointments & maintaining calendar for Director & Managing Director.
  • Working on SIM/Data cards, weekly attendance reports.
  • Understand vendor management and sourcing practices.
  • Worked on onboarding/Off boarding and given clearance of the exits accordingly to HR.
  • Worked with contract negotiations and vendor relationships of low to medium complexity Working on Assist tool helpdesk emails and tickets to be closed on Timely basis. ·
  • Log calls/jobs on the helpdesk database utilizing helpdesk software (FMS). Calls/jobs may be received by telephone, facsimile, email or in person. ·
  • Allocating work orders to directly employed maintenance team and/or supply chain. ·
  • Taking ownership of the SLA schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements. ·
  • Liaison and follow up with supply chain & engineers. · Ensure tasks are completed in line with the planner & SLA’s. · Engineer/service reports are completed and filed in the appropriate location. ·
  • Data base is maintained in terms of current specialist sub- contractors i.e. contact details etc. · Tracking job progress against pre-determined SLA’s including maximum allowable response and rectification times and implementing escalation procedures.
  • Report back to clients and contract staff on job progress and close out. · Updating asset history with works record sheets. · Uploading and amendment asset information as held in the helpdesk database.
  • Tracking & maintaining annual leave for all staff. · Overseeing & updating the ‘on-call’ Rota as required. · Recording of accurate time sheets in preparation for approval by the Facilities Manager.
  • Ensuring the accident book is maintained correctly and completed in line with company procedures.
  • Efficient completion of the Monthly Contract Report as directed by the Facilities Manager.
  • Communication correspondence such as emails, letter writing, faxes and telephone calls are followed up/completed as required.
  • Updating of site specific files and other documentation. Aiding with the setting up of new helpdesk functions. Aiding with the training of new Helpdesk personnel within TEAM.
  • Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with management systems and procedures.
  • FMS operates computer aided facilities management helpdesk software & tasks will be performed on this system.

Education

Bachelor of Commerce -

telepresenceexperiencedSree Vani Degree Women’s College
Hyderabad
03-2011

Skills

  • Cross-Functional Collaboration
  • Business Administration
  • Administration and Reporting
  • Space Planning
  • Helpdesk Operations
  • SLA Management
  • Client Relationship Management
  • Ticket Tracking
  • Administrative Operations
  • Infrastructure /Facility Management Immigration & Facilities
  • Travel Management
  • House Keeping
  • Vendor/Purchase Management
  • Travel & accommodation
  • Finance & Administrative operations
  • Induction & Orientation
  • Training & development
  • Employee Engagement
  • Rewards & Recognitions
  • Grievance handling
  • Performance Management
  • Employee Relations & welfare activities
  • Payroll Management

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2

Timeline

Executive MAC Planning

Cushman & Wakefield at Micron
12.2022 - Current

Front Office Executive

PAREXEL International Pvt. Ltd
09.2015 - 05.2022

Helpdesk Executive

Jones lang lasalle( JLL) at United health group
01.2012 - 01.2015

Bachelor of Commerce -

telepresenceexperiencedSree Vani Degree Women’s College

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Nagalakshmi Allaboina