Summary
Overview
Work History
Education
Skills
Timeline
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Shankar ganesh Alikana

Customer servive associate (CSA)
Vijayawada

Summary

Dynamic Customer Service Associate adept at problem resolution and team collaboration. Successfully managed claims and disputes, enhancing customer satisfaction through effective communication. Proficient in MS Office, I consistently contributed to achieving monthly targets while maintaining a positive attitude in a high-volume environment.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Customer Service Associate

Firstsource Solutions
Gannavaram
06.2023 - Current
  • Handled claims by following guidelines and resolving disputes.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Maintained up-to-date knowledge of product and service changes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Commerce -

SRR & CVR Govt College
VIJAYAWADA
04.2001 -

Intermediate - Civics Economics Commerce (CEC)

Immaculate College
Vijayawada
04.2001 -

SSC -

Care & Share High School
Buddhavaram
04.2001 -

Skills

Customer service

Team collaboration

Problem resolution

MS office proficiency

Timeline

Customer Service Associate

Firstsource Solutions
06.2023 - Current

Bachelor of Commerce -

SRR & CVR Govt College
04.2001 -

Intermediate - Civics Economics Commerce (CEC)

Immaculate College
04.2001 -

SSC -

Care & Share High School
04.2001 -

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Shankar ganesh AlikanaCustomer servive associate (CSA)