Nagamalleshwari Jugunta
Lawyer
Vijayawada
Summary
Dynamic Insurance Customer Service Representative at Star Health, adept at enhancing customer satisfaction through effective problem-solving and active listening. Proven ability to identify cross-selling opportunities and educate clients on insurance policies, leveraging strong organizational skills and a deep understanding of insurance terminology to drive results.
Overview
2
2
years of professional experience
Work History
Insurance Customer Service Representative
Star Health
03.2018 - 02.2020
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assessed customer needs and recommended suitable insurance policies.
- Completed customer applications and updated records to reflect current information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
Education
Skills
Organization
Teamwork
Customer service
Problem-solving
Time management
Problem-solving abilities
Teamwork skills
Multitasking
Excellent communication
Self motivation
Active listening
Policy analysis
Timeline
Insurance Customer Service Representative - Star Health
03.2018 - 02.2020
Siddhartha Law College - ,