Naga Prakash T

Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. I am willing to work as a key player in a challenging & creative environment.

• Best Performer Awards in operations and customer service
• Awarded Personal loan
• Awarded HOME LOAN
• Awarded Retail Assets

• Branch baking
• Retail Assets sales
• Credit Cards, Service Request
• Business loan sales
• Inward & Outward
• Mutual Funds
• IAD AUDIT

• Leadership skills
• Innovative, Interactive, ardent Work
• Quick learner and adaptable to change
• Disciplines dedicated to work ethics
• Good verbal and written communication skills
• Excellent interpersonal skills
• Brilliant Presentation skills
• Grooming team members for Next Level
• Finacle, FCRM, IGRS, Trade, iView, LAS, IMEMO, I-process

• Kotak Mahindra Bank Ltd, Senior Manager, RCU and CAU Banking, Review new customer accounts to evaluate the financial risk, Download the data on monthly basis on CRM application and identify the KYC pending accounts, Controlling the risk-based transactions, Risk management process, Monitoring the customer accounts and high value transaction alters, Dormant accounts validation process, Interacting the branches to rectify the risk transactions, Branch sales monitoring by EOD on daily basis, Diligence on while activating the dormancy accounts with proper KYC and customer profile, Verifying ID proof and address proof with criteria matches with govt sites, Auditing the vouchers on weekly basis and generate the reports and File the documents / approvals and discrepancy vouchers as staff wise, Generate reports at EOD and verify the transactions, Identify Transaction not authorized before Cut off - GBM / Tax / RTGS - NEFT and liaise with Branches for authorization, Planning, organizing and coordinating daily sales, service and operations management processes, Handling the entire banking operations & day-to-day functions viz. Monitoring accounts, reports, deliverable and process workflows, cash counter
• HDFC Bank Ltd, Manager, DSA Channels Audit for business loans, Handling the DSA channels for audit and generating business, Handling 5 channels, sourcing the business from Pan India, Create the IDs to channels and mapping the locations, Giving training for maintain the records and verifying the customer KYC and business profile, Visiting to channels weekly twice for audit purpose and checking the sanction files and kyc of customer, and trainings on the products, Assign the business targets to channels and ensure that target's achievement's, Sourcing the New channels and mapping to HDFC bank with proper KYC and company profile, Interact the RIC team and audit their Finicals and documents verification, Interact with credit team to get the sanctions, Maintain the Daily reports of business generate by the channels, Educate the channels on the new products, policies and process, Handling the disbursements with Ops team, Sending the weekly reports to channels target's v/s achievements, Handling the business loans and self-employed professionals' cases, Achieving the targets on monthly wise
• ICICI Bank Ltd, Deputy Branch Manager, 09/2020, Present, Bangalore, Branch Baking, Team handling 7 RM's and 2 VB's working under them, Conducting surprise audits (Weekly, Fortnightly and Monthly basis) on different parameters and thus maintaining Audit scores for the branch, Ensuring Branch compliance within TAT, Ensuring end to end resolution of all types of customer queries received through different channels for the branch within the committed turn-around-time, Handling Daily high value transaction monitor in EDD application and calling to customer for clarification on funds, Handling different Physical assets, deliverable and inventories and welcome kit, Handling Branch infrastructure requirements according to allotted budgets, Taking care of service requests and their turnaround time, customer Satisfaction and escalation for the branch, Ensuring CDD and EDD for new and existing clients, Handling different Physical assets, deliverable and inventories and welcome kit, Handling Branch infrastructure requirements according to allotted budgets, Taking team meetings and training to update them on products and processes, Cash handling BOD and EDD, Cash Remittances to ICMC on daily basis, Handled escalation calls from customers, Maintaining the customer centric operations and ensuring the customer satisfaction by achieving delivery and service quality norms, Maintaining an inflow of 1,50,000 INR as Monthly Revenue bank, Responsible for pitching Saving, Current, Demat, Credit card, Fixed Deposited, Mutual funds, Insurance products, Assets (Home loan, Mortgages and Top up loan Auto loan, Two-wheeler, Business and personal loan), Ensuring of Foreign Inward & outward & forex card other transaction, Government Schemes (PPF, NPS, SSY, SCSS, APY, PMAY) through ICICI Bank, Service-RM for Mapped Book of HNI and U-HNI Clients of the branch, Instant PL, CC, Gold loan processing, Checking the SR status raised by employees, any rejection of SR's provides the resolutions and closing the SR's, Handling the inventory keys, lockers keys, branch key
• ICICI Bank Ltd, Privilege Banker, 04/2016, 2020, Providing end-to-end services for customers, raising the service requests and follow-up the request up to resolve the issues, Handling the complete Mortgage services (Home Loans, LAP, Land Loans), sourcing the new loans in branch and self-sourcing, Handling the complete assets desk and provide the end-to-end services, Achieving the monthly targets on mortgage loans, Checking the SR status raised by employees, any rejections of SR's provide the resolution and closing the SR's, Handling the assets and saving account escalations, Handling the complete current accounts and trading for inward remittance, Contribute to the growth of privilege banking channel, Increase the channel base through new customers' acquisitions, Providing high priority customer services, Handling the operations in front desk and privilege counters, Understanding the customer queries and resolving the issues, Understand customer's financial needs, provide solutions and give high priority satisfaction, Achieve savings and current accounts and revenue targets, Regular engagement with existing mapped customers and handling customer's queries, Enhance customer retention through multiple products like loans, inward remittance investments, cards and services, Managing the portfolio of customers and fixing the meetings daily, Visiting customer places and discussing banking services and financial planning, Generate the referral leads for privilege accounts from managing customers, Achieving the monthly business targets and handling the inventory keys, Selling all the banking products like savings, current accounts and fee products, assets and trading accounts, Achieving the CASA balance from portfolio customers to reach the targets
• Elara Marketing Pvt Ltd, Senior Relationship Manager, 09/2015, 2016, Secondary sale, Handling secondary sales for real estate products in Bengaluru market, Developing property recommendation on basis of client's requirement, Interacting with clients to understand their requirement, Achieving the monthly business targets, Educating clients about real estate market and products, How to handle different queries and situation of the customer, Handling the negotiation and queries of customer in a proper way and supporting them till registration, Analyzing different areas to predict the price trend for different products, Interacting and maintaining healthy business relations with different financial institution
• ADFC Pvt Ltd (HDFC BANK), Personal Banker, 08/2012, 11/2015, Managing High Net Worth customers of the Bank, Achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the High-Net-Worth relationships, Profiling Customers and provide financial products to meet customer needs, Ensuring the highest levels of service to the High-Net-Worth customers, Providing their account maintenance, Mortgage related and Investment Advice, One-point contact for all requirements of High-Net-Worth customers in the Branch, Acquisition & Servicing of High-Net-Worth customers, Conduct and promote brief presentations on alternate banking methods such as the PC/internet options and Telephone banking, Every day preparing sales tracker (Both credit card and banking products) for my team and reporting to the Supervisor
• Hinduja Global Solutions, Customer Relationship Officer, 09/2010, 05/2012, Answering the incoming customer E-mails and provide excellent customer service in a timely and efficient manner, Provide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g., help files and knowledge base articles), Collaborate with team members on knowledge transfer, support policies, procedures and standards, Customer service, problems solving, integrity and trust, Written communications skills, listening skills, perseverance, time management, Approachability and understanding others, Keep giving suggestions to the central team to improve the service, Assisting the team members according to their queries, Every day preparing the Escalation tracker

• Knowledge of KYC policy and process and document verifications
• Risk management and cyber alerts and controls
• Checking regular updates in KYC and AML process in banking sector
• Flexible and be quick to adopt changes in system and policies of KYC related process
• Sales knowledge in Assets and banking products, secured loans and unsecured loans
• Compliance policies and process
• Process the KYC updation for accounts within timeline, checking the dormancy account activation KYC's documents
• Monitoring the high value transactions in Omni flow application, conducting the calls to customer for review the transactions
• Completing the task within timeline for High value transaction alerts

• Date of Birth: 08/08/88
• Gender: Male
• Marital Status: Married

• Telugu
• English
• Hindi
• Kannada

I hereby declare that all the above facts are true to the best of my knowledge.