Naga Priyanka Koppadi
Vijaya Residency Appartment, Flat No: 103, Zahid Nagar, Hyderabad.,TG
Summary
Dedicated professional with strong problem resolution and active listening skills. Committed to enhancing customer satisfaction and loyalty through effective conflict management and empathetic support.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support.
Overview
1
1
year of professional experience
Work History
Customer Support Executive
Examity
11.2024 - 04.2026
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
B.s.c (Computer Science)
Geethanjali Womens Degree College
Hyderabad04-2023
Intermediate - MPC
Geethanjali Women's College
Hyderabad04-2020
SSC (Board Of Secondary Education)
Jhansi High School
Hyderabad04-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Live chat support
- Problem resolution
Languages
English
Telugu
Hindi
Hobbies
Listening music
Dancing
Playing games
Timeline
Customer Support Executive
Examity
11.2024 - 04.2026
B.s.c (Computer Science)
Geethanjali Womens Degree College
Intermediate - MPC
Geethanjali Women's College
SSC (Board Of Secondary Education)
Jhansi High School