Nagaraj Basawaraj
Bangalore
Summary
Dynamic Sr Billing Specialist with extensive accounts receivable expertise at Planview India, adept at driving process improvements and enhancing team performance. Proven problem solver with a strong focus on customer relationship management, ensuring timely invoicing and compliance. Skilled in NetSuite ERP, I excel in optimizing billing systems to reduce errors and enhance efficiency.
Overview
10
10
years of professional experience
Work History
Sr Billing Specialist
Planview India Private Limited
Bengaluru
07.2023 - Current
- Lead the billing process, overseeing all aspects of invoicing and revenue recognition.
- Review and approve complex billing transactions, ensuring accuracy and compliance with contractual terms.
- Process billing adjustments, credits, and refunds as necessary.
- Train and mentor junior billing staff, providing guidance and support.
- Monitor billing performance metrics and identify opportunities for improvement.
- Work closely with Revenue Operations and assess complex customer agreements in Salesforce for proper billing.
- Manage the team to triage daily inbound billing requests and ensure team members are driving their tickets to completion.
- Work within cross-functional teams to resolve billing errors and implement billing process improvements.
- Analyze errors and trace them back to the root cause using the raw data in the appropriate database to implement systemic fixes rather than repetitive data fixes.
- Manage vendor relationships to optimize billing systems to drive efficiency and reduce errors.
- Recommend and develop practical operating procedures and policies in the billing process.
- Monitor the operation of the team and the systems to ensure the effective delivery of billing information, inclusive of development of billing performance metrics.
- Manage invoice discrepancy resolution.
- Lead billing related analysis and perform ad hoc analysis to respond to senior management’s review.
- Ensure compliance with all applicable billing, tax and accounting regulations and standards.
- Ensuring data integrity and preparing financial information as required, under expected accuracy, timeliness, and accessibility.
- Collaborate with internal stakeholders, including sales and operations teams, to ensure timely and accurate billing and invoicing
- Process requests for address changes, billing account changes, account terminations, and all other invoice-related activities
- Ad-hoc special billing projects and urgent requests.
- Support month-end and year-end close processes, including revenue recognition and reporting.
Process Lead - Accounting
Securonix India Private Limited
Bangalore
07.2019 - Current
- Order to Cash Lead.
- Reviewing all the incoming Contracts, Purchase orders, EULA to ensure compliance with company legal and audit requirements.
- Record and track orders and make sure it is billed on time.
- Order Processing - Record the customer purchase order in the books and process it by working with varies internal technical team to deliver the required software on time.
- Invoicing - Generate invoice for SaaS and On Prem Software, Support and Maintenance. Experienced in invoicing Fixed, Time & Material for Professional Services and Travel expense.
- Submit all the invoices on time via AR email and upload the invoices on client portal like SAP Ariba, Vendor Management System, and other third-party portal.
- Collections - Prepare and present reports on collection activities every week to CEO and CFO with an update.
- Monitor and identify outstanding accounts receivable resolve the billing issues. Contact clients and discuss their overdue payments, take actions to encourage the timely payment.
- Cash Application -Post all the customer payments in cash application accurately and in a timely manner.
- Experienced in Dispute management.
- AR Mailbox - Independently handle the AccountsReceivable email for clients, sales, and customer success management queries.
- Experienced working closely with sales and customer success team for new orders, renewals, forecasted deals and track customer opportunities in salesforce.
- Work with sales team and clients to onboard them in their own portals and SAP Ariba for processing their orders, upload invoices and track payments.
- Provide proposals for sales reps for the new deals and renewals.
- Track open opportunities in Salesforce and follow up with sales and CSM on timeline for close won.
- Responsible to invoice all the close won opportunities from Salesforce.
- Monitor and guide team members, assign day to day tasks. Communicate team goals and deliverables and keep the team updated on changes.
- Coach team members and advise them on the new process.
- Understand the client priorities and problems & help translate actions for the team.
- Use innovation to identify the opportunities to optimize the manual process.
- Perform company accounting operations and determine revenues.
- Review of sales agreements to assess the revenue recognition impact.
- Determine monthly revenue forecast and perform monthly revenue analysis and calculation.
- Prepare monthly revenue entries and post journal entries for each account.
- Audit - Quarterly and Six months company audits. Provide required information, documents to the auditors to ensure audits completes smoothly.
- Month End Activities - All the billings.
- Prepare revenue file and post them into QuickBooks.
- Customer payment reconciliation.
- Review the customer orders received and ensure license delivery and invoice submission.
- Review and approve Sales and Use tax in Avalara portal.
- Prepare collection report.
- Ensure all the opportunities closed won in Salesforce for the order received.
- Prepare annual recurring report.
Finance Executive
Mu Sigma India Private Limited
08.2018 - 07.2019
- Responsible for reviewing all the order, Sow, and agreements.
- Create opportunity and process the order via company designated portal.
- Generate invoices for Software, Services, and time materials.
- Submit invoices on time via email, Arba portal and third party portal of customers.
- Responsible to collect the due invoice on time, contract customer via email and phone call.
- Responsible to apply the payment on time.
- Prepare AR aging report every week and send it to Manager and CFO.
- Monitor AR mailbox for external and internal queries.
- Prepare cash report and forecast.
- Post the revenue entries every month.
- Work with manager to analyze the current and forecasted revenue.
- Responsible for accruing unbilled revenue.
- Assist team members for their queries and train new joiners.
Assistant Accountant
Infosys BPM Limited
07.2015 - 08.2018
- Responsible for reviewing Contracts, Purchase orders and process them on time.
- Creating project codes in the portal for the order received for invoicing and revenue purpose.
- Work with Technical team to fulfil required of the order and follow up on the same to make sure deliver the license on time.
- Generate invoices and submit it to the customers via email and on the portal.
- Responsible for the accuracy of invoices and submit it on time.
- Monitor customer accounts to identify outstanding invoices.
- Find and contact customers to ask about their overdue payments.
- Resolve invoices issues and customer queries to process invoices on time.
- Post the payment received in bank every day without fail accurately.
Education
Bachelor of Commerce - Finance & Accounting
Gulbarga University
Gulbarga06.2015
MBA - Accounting And Finance
Dayanand Sagar University
BengaluruSkills
- Flexible and adaptable
- Team leadership
- Customer relationship management
- Cross-functional collaboration
- Process improvement
- Attention to detail
- NetSuite ERP
- Microsoft Office 365
- Effective communication
- Expert billing knowledge
- Proven problem solving
- Efficient time management
- Continuous process improvement
- Accounts receivable expertise
- Extensive collections experience
Hobbies and Interests
- Cricket
- Music
- Travel
Languages
- English
- Kannada
- Hindi
Languages
Kananada
First Language
English
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Telugu
Elementary (A2)
A2
Timeline
Sr Billing Specialist
Planview India Private Limited
07.2023 - Current
Process Lead - Accounting
Securonix India Private Limited
07.2019 - Current
Finance Executive
Mu Sigma India Private Limited
08.2018 - 07.2019
Assistant Accountant
Infosys BPM Limited
07.2015 - 08.2018
Bachelor of Commerce - Finance & Accounting
Gulbarga University
MBA - Accounting And Finance
Dayanand Sagar University
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