Cricket, Music and Listening to Audio books
Nagaraj Devaraj
Retail Professional
Bengaluru
Summary
Seasoned professional with over three decades of diverse experience in Retail, Wholesale, and E-Commerce sectors. Expertise in operations, project management, business development, and market expansion. Proven track record of successfully managing and turning around large-scale businesses. Renowned for strong leadership and effective collaboration with stakeholders and channel partners. Seeking to leverage extensive experience in Retail, B2B Wholesale and E-Commerce operations to contribute to dynamic teams and advance organizational goals.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Head of Operations
DealShare
Gurgaon, Haryana
12.2023 - 09.2024
- Managed 20 warehouses across four regions, achieving a cumulative growth of 40% in six months
- Implemented 'On Time in Full' deliveries, elevating delivery performance to 95% and reducing the logistics cost
- Enhanced inventory accuracy to 99.6% by implementing Warehouse Management System
- Streamlined vendor payouts, ensuring timely payments through system-based processes
- Negotiated contracts and reduced logistics costs by 14% through effective vendor relations
- Strategically designed city networks, optimizing coverage and reducing warehousing space
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed crisis situations effectively by developing response plans in advance.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Achieved significant cost reductions by renegotiating supplier contracts and optimizing inventory management practices.
- Enhanced operational transparency with implementation of advanced reporting systems, providing real-time insights to stakeholders.
- Empowered team leaders with autonomy in decision-making, fostering dynamic and responsive operational environment.
- Optimized inventory levels by implementing demand forecasting tools and techniques.
Head of Infrastructure and Internal Audit
DealShare
Bengaluru, Karnataka
04.2020 - 11.2023
- Spearheaded asset procurement and warehouse infrastructure planning, facilitating the timely establishment of warehouses nationwide
- Successfully delivered 100 warehouses across Pan-India within 18 months, coordinating with national and local vendors for asset sourcing and procurement
- Negotiated and executed vendor contracts for rental equipment, pest control services, and DG services
- Transitioned from manual asset procurement to a system-based process and supported database migration to SAP
- Managed the Fixed Asset Register and conducted asset audits, in collaboration with internal and external stakeholders
- Led the Internal Audit team, achieving 100% accuracy in inventory audits and global counts
- Provided crucial support during external audits conducted by leading global firms
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
Retailer
Shell India Pvt ltd
Bengaluru, Karnataka
01.2019 - 12.2019
- Managed day-to-day operations of a Shell Outlet, overseeing procurement, sales, and market expansion initiatives
- Ensured rigorous quality control measures and adherence to operational processes
- Conducted training programs to enhance team performance and operational efficiency
Zonal Business Head, Punjab
Metro Cash & Carry Ind pvt ltd
Mohali, Punjab
04.2017 - 12.2018
- Managed 600 crores of business in the region, overseeing three Metro Wholesale Outlets
- Developed 15% of total business in upcountry markets
- Established a high-performing sales team to strategically target key customer segments and drive substantial business growth
- Cultivated a customer-centric culture by leveraging in-store interactions, customer panels, and market visits
- Expanded market reach by identifying and pursuing new business opportunities.
- Increased revenue by developing and implementing strategic sales initiatives.
- Set and monitored annual budgets for departments and entire business.
- Developed high-performing team members through effective coaching, mentoring, and performance evaluations.
- Managed budgets, forecasting financial needs, and ensuring fiscal responsibility across all departments.
General Manager, Bengaluru & Mumbai
Metro Cash & Carry Ind pvt ltd
Bengaluru And Mumbai
07.2012 - 03.2017
- Managed the country’s top-ranked Metro wholesale store, achieving record-breaking sales for three consecutive years
- Delivered positive EBITA results throughout my tenure at the Bengaluru Store
- Developed and executed strategic business plans to drive sales, expand customer base, increase store footfall, enhance customer experience, and optimized profitability
- Maintained exceptional store conditions and upheld high standards of visual merchandising
Assistant General Manager, Bengaluru
Metro Cash & Carry Ind pvt ltd
Bengaluru, Karnataka
07.2003 - 06.2012
- Demonstrated versatility by serving in various managerial roles, overseeing Food, Non-Food, Administrative, and Customer Marketing departments
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Enhanced operational efficiency by streamlining inventory management processes.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
Education
MBA - Marketing
Rai University
Bengaluru, India 06.2004 - 06.2007
Accounting And Finance
Commercial University
New Delhi, India 05.2002 - 05.2003
Pre-University -
National College
Bengaluru, India 06.1989 - 06.1992
10th State Board -
Florence High School
Bengaluru, India 04.1988 - 04.1989
Skills
Operational excellence
Business analysis
Organizational development
Workforce planning
Cross-functional coordination
Adaptability and flexibility
Team leadership
Problem-solving abilities
Performance evaluation and monitoring
Customer service management
Excellent communication
P&L management
Accomplishments
- Improved delivery performance, resulting in a 24% reduction in per order cost at DealShare.
- Spearheaded asset procurement and led establishment of over 100 warehouses across India within 18 months at DealShare.
- Received MD’s Excellence Award in 2016 for outstanding performance in Metro.
- Participated in a leadership development program at International Development Center, Japan.
- Led rollout of new customer delivery module as National Trainer in Metro.
- Selected for prestigious Metro Business Program at WHU University, Germany, in 2006.
Profile
Nagaraj Devaraj, Senior Director Operations, Indian, 11/24/73, nagaraj2411@gmail.com, 9980018949, Thanisandra Road, Bhartiya City, Bengaluru, Karnataka, 560064, India
Interests
Timeline
Head of Operations
DealShare
12.2023 - 09.2024
Head of Infrastructure and Internal Audit
DealShare
04.2020 - 11.2023
Retailer
Shell India Pvt ltd
01.2019 - 12.2019
Zonal Business Head, Punjab
Metro Cash & Carry Ind pvt ltd
04.2017 - 12.2018
General Manager, Bengaluru & Mumbai
Metro Cash & Carry Ind pvt ltd
07.2012 - 03.2017
MBA - Marketing
Rai University
06.2004 - 06.2007
Assistant General Manager, Bengaluru
Metro Cash & Carry Ind pvt ltd
07.2003 - 06.2012
Accounting And Finance
Commercial University
05.2002 - 05.2003
Pre-University -
National College
06.1989 - 06.1992
10th State Board -
Florence High School
04.1988 - 04.1989
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