Nagaraj H N
IT Project Manager
Bengaluru,KA
Summary
Resourceful Project Manager with 10 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action].
Overview
3
3
Certifications
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Project Manager
DXC Technologies
Bangalore, Karnataka
06.2012 - Current
- Reined in project costs while meeting key milestones.
- Developed and initiated projects, managed costs, and monitored performance.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Fostered relationships with vendors to foster positive working relationships.
- Managed all phases of projects from procurement to commission.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Modified and directed project plans to meet organizational needs.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Established team priorities, maintained schedules and monitored performance.
- Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
- Closely collaborated with project members to identify and quickly address problems.
- Investigated and corrected or escalated project problems.
Service Delivery Lead
DXC Technologies
Bangalore, KARNATAKA
01.2009 - 05.2012
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Managed [Number] employees through [Action] and [Action], reducing employee turnover [Number]%.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Attended staff and client meetings and served as liaison to manage operations for account.
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Contributed to internal and external account reviews.
- Facilitated completion of deliveries and verified all documentation.
- Coordinated new hire recruitment, training and development.
System Engineer
DXC Technologies
Bangalore, KARNATAKA
03.2005 - 12.2008
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Technical Support Executive
TransWorks Private Limited (Aditya Birla Group)
Bangalore, KARNATAKA
04.2002 - 02.2005
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Tracked KPIs and created continuous improvement plans.
- Helped streamline repair processes and update procedures for support action consistency.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Engineering - Computer Science
Sri Siddaganga Institute of Technology
Tumkuru, Karnataka 06.2007 - 09.2011
Skills
Project Management
Budgeting and forecasting
Risk analysis and management
Project development and life cycle
Cost reduction strategies
Project planning and development
Delivery service
Certification
PMP - Project Management Professional
Timeline
Project Manager
DXC Technologies
06.2012 - Current
Service Delivery Lead
DXC Technologies
01.2009 - 05.2012
Bachelor of Engineering - Computer Science
Sri Siddaganga Institute of Technology
06.2007 - 09.2011
System Engineer
DXC Technologies
03.2005 - 12.2008
Technical Support Executive
TransWorks Private Limited (Aditya Birla Group)
04.2002 - 02.2005