Nagaraj Krishna Balegar
Assistant Manager
Bengaluru
Summary
ENTHUSIASTIC | VERSATILE & SELF-DRIVEN | CONSISTENT |ADAPTABILITY | ARTICULATOR
Experienced and passionate leader with over 12 years of experience evaluating and improving business systems for well known organizations. Dedicated team manager with the ability to effectively manage and achieve project goals, leveraging my complex understanding of systems engineering concepts. Bringing forth a proven track record of effectively researching and analyzing business processes and procedures and designing and implementing business solutions.
Overview
12
12
years of professional experience
Work History
Assistant Manager
KPMG Global Service Pvt Ltd
09.2022 - Current
- By conducting daily huddles, monthly 1:1s, and MI evaluations, an effective team culture was established, which served to enhance team morale and motivation. Collaboration was also encouraged..
- Established clear communication channels and provided timely feedback to team members by conducting Process Knowledge Tests, Error Trend Analysis, RCA, and Quality Theme Analysis and i've been one of the policy controller with client on thier current product and banking service through different industry
- Introduced numerous process development concepts and implemented several of them to enhance accuracy and been a cost leader by working on automation and migration
- Delivered operational engagements by leading a team of 40, providing exceptional client/customer experience in an efficient and effective manner, getting it right the first time.
- Maintened the Service Level Agreement in the team within the purview of overall engagement management goals encompassing productivity, quality-based outcomes by leading the team of 20 direct reports.
- Actively protected the client’s interest in every aspect of client delivery including complying with statutory regulations & legislation maintaining highest standards of quality of the engagement and ensuring that the potential risk to company arising out of operational lapses are minimized
- Identified Key business risks and reported it to management for better solution and improve strategy
- Reported any issues of concern to Operations Support, Senior Leadership, and where appropriate, to the client on a timely basis and actively worked on solving problems/issues, as applicable. Ensuring the team consists of sufficiently well trained and well-motivated staff and potential resource challenges are flagged in a timely manner to Ops Management to facilitate recruitment backfills
Saving Process Specialist (SME)
OSB India Pvt Ltd
01.2016 - 09.2022
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working
- Business transformation from UK to India to enhance the KYC Process of bank and Development of group Vision, Executed and developed additional process and flows.
- Processed a good knowledge of World Check, CDD, EDD & Ongoing controls, LEXIS-NEXIS, ID3 Global, Equifax, Call Credit, Experian, OPG validation, AML, MLRO Checks & Warnings like PEP, Ownership fraud alert, OFAC, HMRC, Sanctions etc.
- Working knowledge on different compliance portals like FATCA/GATCA, SAR, NCA, SCV BRRM, HMRC Reports, SRA, Tax Identification, BCOBS, CCOBS, Unpaid CHQ, ISA Products, Data Cleansing, Legal Obligation & OPG.
- Handled internal and external inquiries and complaints submitted by different departments and provided outstanding customer service when resolving issues.
- Best knowledge of internal Auditing and Prepared multiple SOP's for KYC processes, Preparation of Statements and accounting practices, UK Banking and Money Laundering Policies, FCA Guidelines, Team Management, Financial Reports and UK banking Regulator's.
- Possessed a good knowledge of UK banking process, kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Worked on multiple automation project and developed internal application to place better quality control and maintain the standard we deliver
Banking Advisor | Personal Loan | RD&FD
Kotak Mahindra Bank Ltd
07.2015 - 01.2016
- Analyze present financial and business trends of competition and sector. Advice provided to investor or loan seeker
Business Developer | Email Marketing
Infant Solution Pvt Ltd
03.2014 - 07.2015
- Developing growth strategies and plans, Managing and retaining relationships with existing clients, writing business proposals.
- Negotiating with stakeholder, Identifying and mapping business strengths and customer needs having an in-depth knowledge of business products and value proposition.
Customer Service Representative | Tele-Verification | Complaints Handling
Andromeda BPO Pvt. Ltd
06.2013 - 03.2014
- Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
- Address customer issues and resolve them in a timely and efficient manner.
Education
Bachelor of Commerce - Banking & Finance
APS College Of Commerce
05.2015
MBA - Banking And Corporate Finance And Strategy
IIMB
Bengaluru, India 04.2001 -
Pre-University - Commerce
Sri Mookambika Temple Pre-University
05.2012
Skills
BANKING - AML AND KYC, FINANCIAL CRIME AND COMPLIANCE
Accomplishments
- STATE LEVEL SILVER MEDAL WINNER IN INDIAN EPIC EXAM CONDUCTED BY BHARATHA SAMSKRUTHI PRASISTHANA June 2010 — July 2010
- DISTRICT LEVEL NET BALL PLAYER August 2011 — October 2011
Honor Awards
OUTSTANDING LEADERSHIP AWARD, ABOVE AND BEYOND, SUPER EMPLOYEE, GURUS @ WORK, SUPER TEAM - KPMG
STAR PERFORMER OF THE YEAR & 15 TIMES WINNER OF QUARTERLY AWARD - OSB INDIA Pvt Ltd
AWARDED AS A CREATIVE MIND FOR BUSINESS CHANGE IDEAS - OSB INDIA Pvt Ltd
EXCELLENCE IN CUSTOMER SERVICE AWARD - Andromeda BPO Pvt. Ltd
BEST MARKETING CO-COORDINATOR - Infant Solution Pvt Ltd
Declaration
I hereby declare that all the information given above is true and correct to the best of my knowledge. All the information shared in the resume is correct, and I take full responsibility for its correctness. I solemnly declare that the information in this resume is true to the best of my knowledge and belief.
Timeline
Assistant Manager
KPMG Global Service Pvt Ltd
09.2022 - Current
Saving Process Specialist (SME)
OSB India Pvt Ltd
01.2016 - 09.2022
Banking Advisor | Personal Loan | RD&FD
Kotak Mahindra Bank Ltd
07.2015 - 01.2016
Business Developer | Email Marketing
Infant Solution Pvt Ltd
03.2014 - 07.2015
Customer Service Representative | Tele-Verification | Complaints Handling
Andromeda BPO Pvt. Ltd
06.2013 - 03.2014
MBA - Banking And Corporate Finance And Strategy
IIMB
04.2001 -
Pre-University - Commerce
Sri Mookambika Temple Pre-University
Bachelor of Commerce - Banking & Finance
APS College Of Commerce