Nagaraj M
Senior Cloud Support Engineer
Bangalore
Summary
A result-oriented individual! Have strong analytical ability & love problem solving with 4.7 years' experience. Effective communication skills, willing to go the extra mile whenever occasion demands. Cooperative, hardworking and willing to pitch in to get the work done, have excellent time management skills & strong desire to learn new technologies. Analytical Cloud Support focused on applying sound engineering principles using both traditional and innovative methods.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Senior Engineer (Cloud & Product Support)
Happiest Minds Technologies Ltd
BANGALORE
08.2022 - Current
- Supporting AWS Cloud operations on Micro services with PAAS Architecture regularly
- Monitor Arrayed cloud operations (Host Sever - EC2,SQS) on daily basis and health status report publish to management
- AWS prod - cost overview
- Communicating with AWS service desk team & support ticket creation related to any AWS service down & successfully maintaining 99.95% KPI in prod
- Writing scripts under MYSQL for report generation and data analysis on product development
- Cloud Watch log analysis on any incident, problem, Task & CR tickets on daily basis
- Daily working on customer issues ( Ticketing tool - Jira ) and ITIL process
- Supporting DevOps team in Hotfixes & planned production deployment
- Sanity check of Web app, Mobile app & backend services post production deployment
- Android & iOS mobile app crash analysis of End user ( APM tool - New Relic )
- APM tool ( New Relic ) - Cost Overview on data transaction, retention & storing historical data
- Data analysis post Firmware release on production
- IoT product support and Development on data accuracy, functionality of related backend services
- Customer Support, handle L1 team, co-ordination with Scrum team and BU, Meeting with L3 & Architect team
- Miscellaneous document preparation SOP, SOW, CR, RCA, AMC & Non-AMC tickets tracker, R&R, PCO request, Jira TT tracker, KEDB, Active & Inactive issue tracker, Jira story, Minutes of Meeting, KT transfer, PPT (Product development)
- Monitor AWS Cloud operations (Serverless Architecture - IoT Core, Kinesis, Lambda, S3, Fire hose, Dynamo DB, SNS, SQS, SES, CDN, Athena, Cloud watch, Elastic Search, X-Ray) on daily basis and health status report publish to management
Technical Support Engineer
Invendis Technologies India Pvt. Ltd
BANGALORE
11.2020 - 08.2022
- Client interaction for requirement gathering and delivery
- Application testing, deployment and maintenance
- Track and verify health condition of sites and generation of reports
- Troubleshooting and resolution of issues
- Database management and upkeep
- Integration of DG/Rectifier controllers for IOT RMS to monitor real time data and controlling DG(ON/OFF)
- Monitoring all sites available in project
- Handling server and server related issues
- Providing support to installation team through mail and chat
- Taking Database backup and Bulk upload of data into database
- Written simple queries to get required data from database.
- Managed over 50 customer calls per day.
Electrical Engineer(GAT)
Exide industries Ltd
Hosur
03.2018 - 04.2019
- Electrical maintenance of Panels
- Panel Designing
- Handling different types of Customers for marketing purpose
- Relay wiring analysis different Automation Purpose
- PLC
- Managed 5 to 6 New panel Installation per day.
Education
High School Diploma -
Government Higher Secondary School Rajakkamangalam
Nagercoil 06.2010 - 05.2011
High School Diploma -
Babuji Memorial Hr.Sec.School Manavalakurichi
Manavalakurichi 05.2013 - 03.2014
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
Adhiyamaan College of Engineering-Hosur, Anna University
Hosur 07.2014 - 04.2018
Skills
Analytical Skills & Mathematics expertise
undefinedExperience Overview
- Technical Support Engineer, Telecom, 1 year 8 months.
- Graduate Apprentice Trainee, Electrical, 1 year.
- Senior Engineer AWS & Product support role, 1.9 years.
Personal Information
- Date of Birth: 06/25/97
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I do hereby declare that the above-mentioned information is correct to the best of my knowledge and belief and I bear the responsibility for the correctness of these particulars.
Timeline
Senior Engineer (Cloud & Product Support)
Happiest Minds Technologies Ltd
08.2022 - Current
Technical Support Engineer
Invendis Technologies India Pvt. Ltd
11.2020 - 08.2022
Electrical Engineer(GAT)
Exide industries Ltd
03.2018 - 04.2019
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
Adhiyamaan College of Engineering-Hosur, Anna University
07.2014 - 04.2018
High School Diploma -
Babuji Memorial Hr.Sec.School Manavalakurichi
05.2013 - 03.2014
High School Diploma -
Government Higher Secondary School Rajakkamangalam
06.2010 - 05.2011
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