Nagaraj N
Assistant Manager
Bengaluru
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Over 10 years of career experience in the Mortgage Industry and 8 months in Finance and Accounts, gaining valuable expertise in these fields. Travelled to Canada for 2 weeks to receive training on general accounting processes, with a specific focus on Accounts Receivable. This experience has further enhanced knowledge and skills, ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Situs AMC India Private Limited
11.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Implemented staff training programs to elevate service standards and knowledge.
Appraisal Reviewer
Ocwen Financial Services
03.2020 - 08.2020
- Main focus is to handle the Appraisal services
- Review Appraisal report as per Client checklist/FHA Guidelines
- To Process order of the client and making sure that all quality issues are identified and send the findings to onshore team
- Fill the checklist as per findings noted on the Appraisal report and upload the checklist into client application.
Senior Analyst
First Source Solutions
04.2019 - 10.2019
- Working on Conventional and Government loans (FHA and VA) of refinance transaction
- Checking the necessary information in the documents required for the closing
- Update all the fee’s as per document and disclose the initial CD
- Preparing Closing Instructions
- Updating the fees as per title fee sheet and complete all the necessary check points on the final CD before we releasing it to title company
- Contacting Title company and requesting to provide title CD on rush files.
Senior Analyst
Altisource Solutions Private Limited
05.2016 - 03.2019
- Worked on all the 4C’s (Credit, Capital, Capacity and Collateral) of Underwriting for conventional loans
- Calculation of Income based on income type (Salaried or Self Employed)
- Review of Bank statement to verify liabilities and additional debts
- Review of Credit report to find fraud alert, liabilities, Derogatory credit, SSN, Credit score and additional findings
- Reviewing the Borrower information, property information, REO section, Liabilities, employment information in 1003
- Review of Hazard Insurance policy, Taxes, Flood Insurance and HOA documents
- Capturing all the necessary details from the given documents in our systems
- Verifying the documents according to FNMA/FHLMC Guidelines and also Client overlays
- Adding condition for the missing, pending and/or inaccurate documents from borrower
- Providing the appropriate and mandatory documents along with findings for the Underwriter to take the decision on lending a loan
- Verifying the release of liens on the subject Collateral and review 24 months Chain of Title
- Review all the Documents as per the Investor and Agency guidelines
- Validating the Quality of Appraisal Report for acceptability of the Property as Collateral
- After completion of first level review file will be submitted for Underwriter review with findings noted on the file
- Handling Client escalations and resolving the conditions upon receipt of the required documents.
Financial Analyst
Visionet SystemsPvt. Ltd.
05.2015 - 01.2016
- Process: Accounts Receivable
- Process involves 3 different business services: Field services, Lab analysis and Customer pickup slip
- Generating the invoices in Microsoft Dynamics based on the work order, lab test report received from the technician or the scientist
- Quality check on the generated Invoices
- Submitting the generated invoices in different EDI portals as per client requirements
- Cash Deposits: Receive cash deposit report from the onsite team and apply it against particular invoice number on daily basis in Microsoft dynamics GP
- Apply short payment, over payment and duplicate entry and update the same in the deposit report for future reference.
Quality Analyst
SLK Global BPO Service
08.2013 - 05.2015
- Process: Appraisal Review
- Quality check on the appraisal orders
- Finding the Errors and reporting the feedback to the respective Team leads
- Sharing the feedback and quality report with the associates based on their quality score
- Attending the client call regarding the quality report
- Attending the Calibration call and receiving feedback from client
- Additional Responsibilities: Generating performance related reports on a daily basis
- Handling Internal Audit within the Team
- Provide on the job training for new employees.
Appraisal Review
Visionet SystemsPvt. Ltd.
09.2011 - 08.2013
- Main focus is to handle the Appraisal services
- Review Appraisal report as per Client checklist/Guidelines
- Sending findings to the appraiser to address in the Appraisal report
- To Process order of the client and making sure that all quality issues are identified and resolved before delivering quality product to the client.
Education
Bachelor of Commerce - Accounts And Finance
SSMRV Degree College
Bengaluru 04.2001 -
Skills
Staff Training and Development
Staff Management
Teamwork and Collaboration
MS Office
Documentation And Reporting
Problem-solving abilities
Languages
English
Kannada
Hindi
Accomplishments
Received Extra Miler Award in 2023
Received Certificate of Appreciation in 2024
Timeline
Assistant Manager
Situs AMC India Private Limited
11.2020 - Current
Appraisal Reviewer
Ocwen Financial Services
03.2020 - 08.2020
Senior Analyst
First Source Solutions
04.2019 - 10.2019
Senior Analyst
Altisource Solutions Private Limited
05.2016 - 03.2019
Financial Analyst
Visionet SystemsPvt. Ltd.
05.2015 - 01.2016
Quality Analyst
SLK Global BPO Service
08.2013 - 05.2015
Appraisal Review
Visionet SystemsPvt. Ltd.
09.2011 - 08.2013
Bachelor of Commerce - Accounts And Finance
SSMRV Degree College
04.2001 -