NAGARAJ P
SALEM
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
11
11
years of professional experience
Work History
Store Manager
V-MART RETAIL LTD UNLIMITED
SALEM
11.2023 - Current
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed operational efficiency of the store's departments.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Implemented successful business strategies to increase revenue and target new markets.
Store Manager
Max Fashion
ERODE
07.2022 - 11.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel..
Department Manager
Westside
ERODE
07.2017 - 07.2022
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
Store Manager
The Arvind store
Coimbatore
06.2016 - 07.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assistant Store Manager
Adidas
Ooty
06.2015 - 07.2016
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Fashion Assistant
Shoppers stop Ltd
Coimbatore
04.2014 - 05.2015
- Compiled data regarding customer feedback on various styles and designs.
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
Education
MBA - Marketing Research
KSR COLLEGE OF TECHNOLOGY
TIRUCHENGODE03.2013
FASHION DESIGNING - Fashion Design
KSR COLLEGE OF ARTS & SCIENCE
TIRUCHENGODE03.2011
Skills
- Store Merchandising
- Competitor Monitoring
- Talent Recruitment
- Operational Budgeting
- Payroll Management
- Report Generation
- Retail Inventory Management
- Employee Training
- POS Systems
- Customer Service Management
- Shift Scheduling
- Promotional Planning
- Performance Reviews
- Training and Mentoring
- Process Improvements
- Strategic Thinker
- Accurate Cash Handling
- Sales Strategies
- Leading Staff Meetings
Languages
Tamil
First Language
English
Upper Intermediate
B2
Tamil
Proficient
C2
Timeline
Store Manager
V-MART RETAIL LTD UNLIMITED
11.2023 - Current
Store Manager
Max Fashion
07.2022 - 11.2023
Department Manager
Westside
07.2017 - 07.2022
Store Manager
The Arvind store
06.2016 - 07.2017
Assistant Store Manager
Adidas
06.2015 - 07.2016
Fashion Assistant
Shoppers stop Ltd
04.2014 - 05.2015
MBA - Marketing Research
KSR COLLEGE OF TECHNOLOGY
FASHION DESIGNING - Fashion Design
KSR COLLEGE OF ARTS & SCIENCE
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