Nagaraj Shinde
Haliyal
Summary
Motivated and results-driven Sr. Process Executive with over 4 years of experience at Infosys BPM Limited. Expertise in Accounts Receivable (OTC Cash Apps and Collections) with a proven track record of managing bank statements, preparing reconciliations, handling vendor queries, and ensuring timely invoice payments. Demonstrates strong leadership, decision-making abilities, and a commitment to continuous improvement. Proficient in generating reports, managing disputes, and training new team members. Holds a Bachelor's degree in Commerce and Seeking opportunities to leverage skills in a dynamic and progressive environment.
Overview
9
9
years of professional experience
Work History
Account Receivable (OTC Collections ) Infosys:
Infosys
Bangalore
10.2020 - Current
- Prepared detailed Accounts Receivable (AR) reports and proactively followed up with customers to ensure timely payments.
- Collaborated with internal and external stakeholders, including Key Account Managers (KAM), to resolve invoice disputes and clear AR balances.
- Investigated and resolved invoice/payment discrepancies, enhancing financial accuracy and reporting.
- Built and maintained professional client relationships to streamline payment processes and foster trust.
- Negotiated and implemented payment plans for delinquent accounts, ensuring consistent cash flow and reducing overdue amounts.
- Consistently maintained monthly collections performance with overdue balances under 5% of total AR.
- Prepared comprehensive monthly forecasting reports to assist in cash flow management and planning.
- Worked closely with the Cash Application Team to clear unapplied cash effectively and reduce reconciliation issues.
- Coordinated with teams to meet Service Level Agreements (SLAs) during critical periods such as month-end and year-end closures. ·Managed diverse accounts receivable portfolios, achieving a significant reduction in DSO.
Account Receivable (OTC Cash Apps)
Infosys
Bangalore
10.2020 - Current
- Preparing and working on bank statements for daily allocations for both BCM and Non BCM Module.
- Prepared reconciliation for daily allocations and prepared Project plans based on the AR value of the customer accounts.
- Prepared monthly data to determine performance of monthly volume, unapplied.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Handling all vendor queries through phone and E-Mails.
- Handling emergency payment requests from vendors and take an action on their unpaid invoices.
- Handle all escalation emails and make sure the invoices are paid on time.
- Training to new team members on invoice processing, problem resolution activities.
Senior Executive
DET
Hubli
03.2016 - 12.2019
- Trained over 500 college students on employability skills
- MS-Office suite: MS-Excel functions and spread sheet, dash board creations, e-mailing, report writing
- Presentation skills well- honed training skills, developed over the course of a three year career as a trainer, marketing consultant
Education
B. COM - Commerce
Chhatrapati Shahu Ji Maharaj University
07-2015
Skills
- Microsoft Office
- Microsoft Excel
- Leadership Skills
- Communication skills
- Adoptability
- Team player
Affiliations
o Updating daily C60 (SLA) as per the production, audit and error counts with proper comments
o Updating all master trackers, Google spread sheets shred with onshore teams
o Updating the update trackers as per the new updates received from onshore team
o Preparing RCA’s, SOP’s, accuracy trend of the processes
o Reviews tasks daily to ensure they are completed within company timelines
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Kannada, English, Telugu, Hindi & Konkani
Elementary (A2)
A2
Timeline
Account Receivable (OTC Collections ) Infosys:
Infosys
10.2020 - Current
Account Receivable (OTC Cash Apps)
Infosys
10.2020 - Current
Senior Executive
DET
03.2016 - 12.2019
B. COM - Commerce
Chhatrapati Shahu Ji Maharaj University
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