Nagaraja Arni
Alwal
Summary
People-oriented Team Leader having 9 years of experience and is successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying business needs to develop and deliver creative solutions.
Overview
9
9
years of professional experience
Work History
Technical Team Lead
Foundever Pvt Ltd
Hyderabad
12.2022 - Current
- Assigned tasks to team members based on their strengths and weaknesses. Developed training materials for team members to improve technical skills.
- Resolved conflicts between team members in a timely manner. Provided guidance and mentorship to new team members.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Conducted regular performance reviews with direct reports. Created documentation of procedures and processes used by the team.
- Identified areas of improvement in existing systems and proposed solutions or alternatives. Participated in client meetings to provide technical expertise when needed to streamline the process.
- Ensured compliance with industry standards, regulations, policies, and procedures.
- Worked closely with other teams to ensure meeting the client targets.
- Analyzed customer requirements and created technical specifications accordingly.
- Led daily standup meetings with the team to review progress and goals.
- Coordinated with stakeholders from different departments to ensure business objectives and goals are aligned.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Developed and implemented procedures for inspecting and evaluating the precision and accuracy of chat handling.
Sr. Team Lead
Indian Eagle Pvt Ltd
Hyderabad
07.2020 - 12.2022
- Monitored performance of team members, providing feedback and coaching where necessary.
- Developed and implemented procedures to ensure consistency in workflow across the team. Conducted regular meetings with team members to discuss progress and identify areas for improvement.
- Provided technical support to team members when needed, troubleshooting issues and resolving conflicts. Maintained up-to-date records of work progress, ensuring accuracy of data entry and reporting.
- Ensured compliance with company policies, safety regulations, and industry standards at all times. Analyzed data from completed projects to identify trends or patterns in results or processes.
- Collaborated with management to develop strategies for improving efficiency and productivity of the team. Created detailed reports summarizing key findings from research projects conducted by the team.
- Identified opportunities for process automation or streamlining existing procedures within the department. Participated in recruitment activities such as interviewing candidates and making hiring decisions.
- Evaluated employee performance reviews on an annual basis, determining salary increases based on merit.
- Reviewed completed work to verify consistency, quality and conformance.
Assistant Manager
Concentrix Daksh - Vizag
Vishakatnam
05.2018 - 01.2019
- Conducted regular performance reviews for employees to identify areas of improvement. Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Team Leader
24/7 Customer Pvt ltd
Hyderabad
06.2015 - 05.2018
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
Bachelor of Science - IT
Acharya Nagarjuna University
GunturSkills
- Team Supervision
- Technical Support
- Performance Evaluations
- Quality Improvement
- Shift Scheduling
- Complaint resolution
- Coaching and Mentoring
- Conflict Resolution
- Performance Improvement
- Team motivation
- Client Support
- Service Level Agreements
- Goal Setting
- Overseeing Daily Activities
- Giving Constructive Feedback
- Evaluating Employee Work
- Work Planning and Prioritization
- Team Check-Ins
Professional Highlights
Lean methodology, Drive the culture of continues improvement through LEAN, Six Sigma and KAIZEN, Handling Escalations, Delegating tasks, negotiating workloads, and assessing team performance., Being a part of the hiring process. Plan capacity and seating as per business requirements., Establishing team and personnel objectives as a reflection of the company's objectives., Communicating daily requirements and targets to the team/ATLs, Dealing with holiday and time off requests., Maintaining quality standards by being quick to address any quality related issues., Ensuring that customer enquiries are dealt with in accordance with the performance and service standards., Able to build strong working relationships with work colleagues., Can pick up new skills and information very quickly., Motivating and mentoring junior members of staff., Committed to promoting equal opportunities in the workplace., Fully aware of the cultural sensitivities of members of ethnic minorities.
Personal Information
- Date of Birth: 10/07/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Accomplishments
- Awarded as best team leader in Q1 & Q4 2023 in Foundever.
- Awarded as Best team leader for Q2 & Q4 in Indian eagle.
Languages
Marathi
First Language
English
Advanced (C1)
C1
Telugu
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Technical Team Lead
Foundever Pvt Ltd
12.2022 - Current
Sr. Team Lead
Indian Eagle Pvt Ltd
07.2020 - 12.2022
Assistant Manager
Concentrix Daksh - Vizag
05.2018 - 01.2019
Team Leader
24/7 Customer Pvt ltd
06.2015 - 05.2018
Bachelor of Science - IT
Acharya Nagarjuna University
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