NAGARAJU N G
Manager
BANGALORE
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations.
- Dynamic and attentive Manager specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers..
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
Work History
Manager
HDFC Bank Ltd.
Bengaluru-RVS Paradise Branch
04.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded client base by promoting new financial products.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Pioneered adoption of new CRM system, enhancing client data management and service personalization.
- Delivered personalized banking solutions to high-net-worth clients, solidifying trust and satisfaction.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Conducted regular portfolio reviews with clients, aligning financial strategies with changing needs and goals.
- Trained new personal bankers, elevating team performance and service quality.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Dy. Manager
HDFC Bank Ltd.
Bengaluru-RVS Paradise Branch
9 2018 - 06.2023
- Hands on Experience of directly handling & managing the entire Branch Operations including Retail Forex Operations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Streamlined teller operations for increased productivity and improved customer experience.
- Maintained up-to-date knowledge on banking regulations and compliance requirements, applying them in daily tasks.
- Collaborated with other banking staff to deliver exceptional customer service across all channels.
- Assisted branch management in developing strategies for improving operational effectiveness and enhancing overall performance metrics.
- Conducted regular audits of teller drawers, identifying discrepancies and implementing corrective actions if necessary.
- Supported implementation of new banking technology platforms for enhanced customer experiences.
- Served as a reliable resource for colleagues seeking guidance on teller processes or policy questions.
- Contributed to branch sales goals by cross-selling banking products and services when appropriate.
- Identified potential fraudulent activities, protecting customers and the bank from losses.
- Upheld a strong commitment to regulatory compliance by staying current on industry trends, changes in legislation, or any updates to relevant policies.
Asst.Manager
HDFC Bank Ltd.
Bengaluru-Banashankari Branch
04.2015 - 09.2018
- Company Overview: Leading Bank in the country with more than one lakh employees in India and more than 65L Customers.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
Special Assistant
SREE CHARAN SOUHARDHA CO-OP BANK
Gandhi Bazaar
06.2012 - 04.2015
- Company Overview: One of the leading Cooperative Banks in the City with more than one lakh customers and of more than 20Cr annual turnover
- Handled Loan Management, Cash Management, Net Banking Transactions, journal ledger etc
- One of the leading Cooperative Banks in the City with more than one lakh customers and of more than 20Cr annual turnover
Asst. Accountant
GURUVIAH & CO.
04.2008 - 06.2012
- Company Overview: One of the leading Auditors in the city
- Handled Clients with regard to the Taxation, Invoicing, Returns, Audits, stock management, Debtors and creditors details etc
- One of the leading Auditors in the city
Education
Bachelor of Commerce - Finance And Accounts
Vijaya College
Bengaluru, India05-2010
ICWAI - Inter group-2 completed
Bangalore Chapter
Bengaluru, India06-2011
Skills
Team Leadership,Operations Management
Strategic Planning &Staff Development
Relationship Building,Creative ,Innovative
Customer Service,Negotiation
Risk Assessment,Sales,Marketing,Cross selling
Expense Tracking, Sales Techniques
Key Performance Indicators
Noteworthycredits
Brought SG&A expenses under remarkable control with planned workforce management, reduced overhead costs, which helped in profitability & earning bonuses.
Profileoverview
Professional experience with 14+ Years with hands on experience in Banking & Account Management., Banking Operations, Financial & Accounting Management, Client Relationship
Personal Information
Date of Birth: 03/01/88
Languages
English
Kannada
Hindi
Telugu
Timeline
Manager
HDFC Bank Ltd.
04.2023 - Current
Asst.Manager
HDFC Bank Ltd.
04.2015 - 09.2018
Special Assistant
SREE CHARAN SOUHARDHA CO-OP BANK
06.2012 - 04.2015
Asst. Accountant
GURUVIAH & CO.
04.2008 - 06.2012
Dy. Manager
HDFC Bank Ltd.
9 2018 - 06.2023
Bachelor of Commerce - Finance And Accounts
Vijaya College
ICWAI - Inter group-2 completed
Bangalore Chapter