Nagarani S L
Bangalore Urban
Summary
Dynamic customer service professional with a proven track record at Eaton Power Quality Pvt Ltd, excelling in complaint resolution and account updating. Adept at technical troubleshooting and fostering positive client relationships, I consistently enhance service quality and efficiency, ensuring customer satisfaction through proactive support and effective communication.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Eaton Power Quality Pvt Ltd
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Receiptionist
Mathrushree Hospital
06.2021 - 07.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor Degree In Computer Science - Computer Science
Government First Grade College
Nelamangala 07.2019
PUC - Science
Government College
Pre University College - PUC07.2016
S S L C -
Government High School
Nelamangala 06.2014
Skills
- Scheduling
- Complaint resolution
- Account updating
- Technical troubleshooting
- Tracking complaints
- Customer service
- Grammar
- Microsoft outlook
- Microsoft Excel
- Data entry
Certification
PowerBI in Excel
Languages
Hindi
Upper intermediate (B2)
Telugu
Intermediate (B1)
English
Advanced (C1)
Interests
Painting
Novel reading
Timeline
Receiptionist
Mathrushree Hospital
06.2021 - 07.2022
Customer Service Representative
Eaton Power Quality Pvt Ltd
Bachelor Degree In Computer Science - Computer Science
Government First Grade College
PUC - Science
Government College
S S L C -
Government High School
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