Nagarjun Dharmaraj
Bangalore
Summary
Detail-oriented Senior Technical Specialist with over 10 years in Identity and Access Management, Microsoft 365, Active Directory, and Azure Administration. Expertise in Saviynt IGA, user provisioning, compliance, and identity lifecycle management. Collaborates with cross-functional teams to enhance security and efficiency in global IAM operations.
Overview
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1
Language
1
1
Certification
10
10
years of professional experience
Work History
Senior Technical Specialist
Wipro
Bangalore
01.2023 - Current
- Manage end-to-end Joiner, Mover, Leaver (JML), Rehire, and Contractor Lifecycle processes using Saviynt.
- Administer identity lifecycle management, including user provisioning, deprovisioning, access modifications, and account remediation.
- Investigate and resolve account provisioning failures, identity synchronization issues, and Workday-to-Saviynt integration defects.
- Support onboarding activities by ensuring timely creation of user accounts and access provisioning across enterprise systems.
- Manage contractor extensions, account reactivations, terminations, and access governance controls.
- Collaborate with HR, Service Desk, Application Support, and Security teams to resolve identity and access management incidents.
- Generate, validate, and publish monthly JML reports to support audit, compliance, and governance requirements.
- Perform user account analysis, reconciliation, and access reviews across Saviynt and Active Directory environments.
- Support periodic access certifications, user access reviews, and compliance remediation activities.
- Ensure adherence to organizational IAM policies, security standards, and regulatory requirements.
- Prepare audit evidence and support internal and external audits by providing accurate reports and compliance documentation.
- Conduct root cause analysis for identity management issues and implement corrective actions to prevent recurrence.
- Monitor and manage high volumes of IAM requests while consistently meeting SLA and operational targets.
- Proactively identify and resolve provisioning gaps to minimize onboarding delays and improve user experience.
- Enhance audit readiness through exception management, compliance tracking, and reporting improvements.
- Administered and managed Active Directory (AD) user accounts, groups, computer objects, and organizational units (OUs).
- Performed user provisioning, deprovisioning, account modifications, password resets, and account unlock activities in accordance with IAM policies.
- Managed security groups, distribution groups, and role-based access controls (RBAC) to ensure appropriate user access.
- Conducted periodic reviews of Active Directory accounts to identify inactive, orphaned, and duplicate accounts.
- Troubleshot and resolved Active Directory-related incidents, authentication issues, and account synchronization failures.
- Managed employee, contractor, and service accounts throughout their lifecycle, ensuring compliance with organizational standards.
- Supported onboarding, transfers, and offboarding activities by provisioning and modifying Active Directory access.
- Performed account reconciliations between Active Directory, Saviynt, and Workday to ensure data accuracy and consistency.
- Assisted in the implementation and enforcement of identity governance, security controls, and access management policies.
- Monitored Active Directory health and ensured compliance with audit, security, and regulatory requirements.
- Generated reports on user accounts, group memberships, privileged access, and account status for audit and compliance purposes.
- Worked closely with Service Desk, Security, and Application teams to resolve access-related issues and escalations.
- Supported Azure AD (Entra ID) synchronization and hybrid identity environments.
- Participated in access certification campaigns and remediation activities for privileged and high-risk accounts.
- Maintained documentation, operational procedures, and audit evidence related to Active Directory administration.
Saviynt Expertise
- Saviynt Identity Governance & Administration (IGA)
- Identity Lifecycle Management
- Joiner, Mover, Leaver (JML) Processing
- Rehire Processing
- Contractor Lifecycle Management
- User Account Management
- Identity Repository Management
- Access Request Fulfillment
- Access Review & Certification Support
- User Remediation
- Application Onboarding Support
- Role-Based Access Control (RBAC)
- Compliance & Audit Support
- Saviynt Analytics and Reporting
- SQL Query Development
- User Access Reports
- JML Audit Reports
- Compliance and Governance Reporting
- Data Validation and Reconciliation
- Exception Tracking and Trend Analysis
- Provisioning Failure Analysis
- Workflow Failure Investigation
- Duplicate Identity Resolution
- Reconciliation Issue Management
- Escalation Handling and Stakeholder Coordination
- Root Cause Analysis and Process Improvement
Sr. System Engineer
Pro Unlimited
Bangalore
12.2019 - Current
- IS JML (Infrastructure Joiner, Mover, Leaver) team handles complex escalated cases as listed below to keep the compliance and security policies of Diageo:
- Review and approve Active Directory accounts reactivation and restoration
- Active Directory database cleanup and sanity check
- Reviewed and approved attribute changes in Active Directory and ServiceNow profiles for new hires, re-hires, and modifications of user accounts, ensuring compliance with security protocols.
- Review, approve and deletion of duplicate accounts
- Joiner, Mover and Leaver Request cancellation and corrections
- Approved requests on behalf of Line Manager during absence of Line Manager who is on leave/Left the organization post obtaining required approvals from Grand Parent LM/EE Leads and HRBPs
- Approved and halted Emergency Leaver processes for the IS Service Desk.
- Support & coordinate with HR department, Talent Engagement teams hiring SL, Executives and Board Members
- Managed joiner, leaver, and change request processing in ServiceNow, maintaining operational continuity and adherence to established workflows.
- Collaborated with resolution teams to resolve high-priority escalated issues, facilitating timely solutions and minimising disruption.
- Acted as primary contact for Diageo Business Services Pvt Ltd.
Sr. System Administrator
OPTIT Technologies Private Limited
Bangalore
06.2018 - 11.2019
- Managed and maintained ADS, Exchange server, Instant Messenger, McAfee 4.5 EPO servers, DHCP, DNS for optimal system performance and reliability.
- Managing a Domain controller, site, replication schedules, site links and boundaries, computer, user and group accounts in an Active Directory environment
- Performing administrative tasks like Group Policy deployment, File server migration, implementing critical patches & hot fixes, updating Antivirus on servers.
- Administered and maintained Exchange Server and Sharepoint.
- Administered Aruba access points to enhance network connectivity and support user access.
- Optimization of firewall (QOS)
- Administered and maintained Sophos firewall systems to safeguard network security and protect organisational data.
- Administered and maintained Google Workspace for efficient organisational collaboration.
- Administration and maintenance of Exchange Server and Sharepoint.
- Installation & Troubleshooting CiscoAnyConnect & DigiPas (VPN) applications
- Troubleshooting & Configuration of EPABX and IP Phones
- Role : System Administrator (VIP User Support)
System Engineer
Aforeserve.com PVT LTD.
03.2017 - 03.2018
- Administration of Windows 2K8 R2 servers using remote connectivity tools such as RDP and ILO
- Managed and maintained Active Directory Services, Exchange Server 2010, Microsoft Office 365 support, Lync, WSUS, and Symantec Endpoint Protection to ensure seamless communication and system integrity.
- Servers, DHCP, DNS and SCCM 2012 Server.
- Analysed server logs, disk usage, and server performance on Win2k8 servers to identify and troubleshoot issues.
- Working experience on HP ProLiant servers DL380, DL385, DL360, DL365, HP Blade server HP C700 and DELL Power Hedge series.
- Creation of Distribution point is SCCM 2012,Validating and authorizing the software's
- Creation of optimized image from SCCM for production(Win7 & Win8)
- Assigned software licenses to users in Office 365 for user in o365
- Addressed and resolved security breach tickets, enhancing system security and compliance.
- Set up video conferencing systems for team collaboration, sharing presentation through Lync.
- Gained access to Symantec console for security management V12.1.6
- Configured Vasco VPN for secure remote access
- Air watch configuration on IPhone & Android.
- Created new user accounts in Active Directory and OU Movement through AD
- Client : Coca Cola Beverages PVT LTD
Desktop Support Engineer
Sysnet Global Technologies PVT LTD.
08.2016 - 02.2017
- Administration of Windows 2k/2k3 servers using remote connectivity tools such as RDP and ILO
- Managing and maintaining of ADS, Exchange server 2007,Instant Messenger Like Sametime & Microsoft Lync,WSUS, McAfee 4.5 EPO Servers, DHCP, DNS
- Working on Linux servers for Analyzing Server Log's, disk usage, server usage and Hands on Linux Production servers using shell scripting
- Working experience on HP ProLiant servers DL380, DL385, DL360, DL365, HP Blade server HP C700 and DELL Power Hedge series.
- Configured RAID systems for optimal performance and reliability.
- Managing a Domain controller, site, replication schedules, site links and boundaries, computer, user and group accounts in an Active Directory environment.
- Performed daily system monitoring, verifying integrity and availability of servers, hardware, server resources, and systems keys to uphold operational reliability.
- Diagnosed and resolved issues related to masters role failure, transferring and seizing FSMO roles.
- Administration and manage of VMWARE ESX Server through VMware vSphere Client
- Performing administrative tasks like Group Policy deployment, File server migration, implementing critical patches & hot fixes, updating Antivirus on servers.
- Administrative task like Windows OS hardening and maintaining daily checklist of critical servers.
- Conducted performance monitoring and critical analysis reporting for server management, including thorough checks of processes, services, disk events, updates, patch management, event tracking, account management, and performance tuning to enhance server reliability.
- Client : Coca Cola Beverages PVT LTD
Education
Bachelors - Computer Application
Bangalore University
Skills
- Identity lifecycle management
- Account provisioning
- Onboarding access
- Active Directory user account analysis
- Access governance
- Audit evidence preparation
- User account audits
- JML report generation
- Compliance reporting
- Audit evidence preparation
- Incident management
- Audit evidence preparation
PERSONAL DETAILS
Languages Known English,Hindi,Kannada,Telugu,Tamil
Certification
Microsoft Azure – H650-7558, MCSA
AWARDS AND ACHIEVEMENTS:
Reward and Recognition (R&R) from the OPTIT Technologies for the best troubleshooting of Process related software.
TRAININGS
- Training on Leadership Development and effective communication.
- Completed ITIL v3
- Completed windows server 2012 and Active Directory from Udemy.
- Completed Windows Azure Cloud Administration
Declaration
I hereby declare that all the details furnished above are true to the best of my knowledge Place: Bangalore Date: Yours faithfully ( Nagarjun.D )
Timeline
Senior Technical Specialist
Wipro
01.2023 - Current
Sr. System Engineer
Pro Unlimited
12.2019 - Current
Sr. System Administrator
OPTIT Technologies Private Limited
06.2018 - 11.2019
System Engineer
Aforeserve.com PVT LTD.
03.2017 - 03.2018
Desktop Support Engineer
Sysnet Global Technologies PVT LTD.
08.2016 - 02.2017
Bachelors - Computer Application
Bangalore University